Sofitel Zhengzhou International Hotel Reviews

Response from Property: Bonjour, Thank you for taking the time to share your review of our property.We understand that you had some issues during your stay regarding your room, we apologize for your experience falling below your expectations and ours.Regarding our pool, we do have one and it is located on the 3rd floor of the hotel, you can access it through the fitness area. Once again i apologize if this was not explained properly during your check-in.It was a pleasure to host you and we are delighted to know that you received great service from Lisa and Amanda.We hope to have another opportunity to welcome you back at Sofitel Zhengzhou.Kind regards,Antoine & JasmineGuest Relations team.

Response from Property: Bonjour, First of all thank you for taking the time to share your review of your experience with us at Sofitel Zhengzhou.It was our pleasure to host you once more and we are delighted that you liked our restaurant and the room was to your liking.We will definitely pass on your comments to all our team members.We hope to have another opportunity to welcome you again at Sofitel.Kind regards,Antoine & Jasmine.Guest Relations team.

Response from Property: Dear Guest! We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive guest feedbacks. I will share your comments with our team. Regarding the bad experience at restraunt,I really sorry for that.we have shared your feedback with our relevant team to ensure we are addressing the issues you experienced and prevent them from occurring in the future. Thank you again for sharing your experience, and we hope your next visit will be better than this time.Looking forward to seeing again!

Response from Property: Dear Guest，We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Wishes！

Response from Property: Dear Guest, Bonjour! Thank you very much for sharing your experience about your last stay with us. Receiving your feedback is very constructive and helps us to understand more your experience and satisfaction. We are delighted to see that our team members Alice and Amanda helped you through your stay and made you feel even more welcomed. I will share them your feedback and I am sure everyone will be motivated to see your words. Thanks again for taking the time to share your feedback. We are looking forward to meeting you again soon at Sofitel Zhengzhou!

Response from Property: DearGuest，Thankyouverymuchforyourcomments.Wevalueyourcommentsverymuch.Wedohavesomeolderfacilities,butwewillupgradethemassoonaspossibletomeetyourneeds.Ourstaffareveryfriendlyandwilldotheirbesttoprovideyouwiththebestservicepossible.Breakfastisalsooneofourstrengths,andwewillconstantlyimprovethequalityofdishesandservicetoprovideyouwithabetterexperience.Thankyouagainforyourfeedbackandlookforwardtoyournextstay.

Response from Property: Dear Guest, Thank you for leaving such an amazing review regarding your recent stay with us. It is so big of you to recognize the work of our staff. There is so much happiness in hearing from our happy and satisfied guests. It indeed boost us to march forward and strive for the best. Again, thank you so much for sharing your experience. It was a pleasure having you here and we eagerly look forward to welcoming you soon in the near future. Take care!

Response from Property: Dear Guest: Best wishes from Sofitel Zhengzhou, Thank you for leaving such an amazing review regarding your recent stay with us. It is so big of you to recognize the work of our staff. It indeed boost us to march forward and strive for the best. Again, thank you so much for sharing your experience. It was a pleasure having you here and we eagerly look forward to welcoming you soon in the near future. Take care!

Response from Property: Dear guest： We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcoming you soon in the near future. Take care！

Response from Property: Dear Valued Guest, It is such a pleasure to see you had a great stay experience with us, especially thanks to our team! I have already shared your feedback to them and I am sure everyone will be motivated to see your kind words. Thank you again for your recommendation, we are looking forward to welcoming you again soon. Best regards, Camille Pors, Guest Experience Manager.