Hampton by Hilton Zhengzhou Zhengdong New District

Hampton by Hilton Zhengzhou Zhengdong New District Reviews

Hampton by Hilton Zhengzhou Zhengdong New District

No.67 Shangdu Road, Guancheng Hui District, Zhengzhou, Henan, ChinaView Hotel Details
Hampton by Hilton Zhengzhou Zhengdong New District
Hampton by Hilton Zhengzhou Zhengdong New DistrictHampton by Hilton Zhengzhou Zhengdong New DistrictHampton by Hilton Zhengzhou Zhengdong New District
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Hampton by Hilton Zhengzhou Zhengdong New District Guest Reviews

4.8/5
Excellent
1703 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1703)
Positive reviews(1676)
Reviews with photos/video(153)
Delicious breakfast(302)
Friendly front desk staff(299)
Easy to get around(178)
Close to train station(65)
Would stay again(64)
Perfect for business trips(23)
Tasty restaurant(19)
Delicious buffet(8)
Negative reviews(27)
Chicken Feet
Deluxe Room (2 beds)
Stayed in Aug 2023
Business travelers
22 review
4.5/5
Great
Posted on Aug 20, 2023
Good location, easy to move around. As with all Chinese hotels the room doors close so loud you hear all other guests coming in and out. The cleaning 阿姨 are so loud yelling in the corridor
Response from Property: Dear guest, we are very sorry to disturb you due to the noise problem during your stay. We will immediately report the problem to the manager in charge and strengthen staff training. We hereby apologize to you on behalf of the hotel.
ABMD US INC
Deluxe Room (2 beds)
Stayed in Dec 2023
Business travelers
68 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Dusty was excellent and continues to exceed all expectations
Response from Property: Dear friends, hello! Thank you for your encouragement and praise to the hotel and friends. We have been doing our best to create a comfortable and warm living environment and quality service for each friend. With your encouragement, we believe that we will do better
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Business travelers
1 review
4.0/5
Very Good
Posted on Dec 24, 2023
Nice hospitality staffs
Response from Property: Hi Dear friends, thank you very much for staying at Hilton Huanpeng Zhengzhou Zhengdong New District, we are so honored to make you satisfied with the overall hotel! However, the pursuit of perfect Little Hampton did not get your five points of praise, or a little sad ~~~ Hampton@Hillon Hotel is the largest business chain brand under Hilton, committed to becoming the best choice for business elites and family travel. "Friendly, reliable, caring, considerate" Huan Xiaobao look forward to meeting you again oh - warm Little Hampton
Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Couples
14 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Convenient to travel, close to Metro Line 3; clean and hygienic, quiet room; rich and varied breakfast varieties, warm and thoughtful service staff. Unlimited bottled water is provided. It would be even better if the room could provide disposable seat cushions.
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Response from Property: Hello~ Thank you for your likes from my good friends. Your praise is like a piece of sweet chocolate, which makes Huan Xiaopeng feel sweet and happy~ Thank you for your opinions, we will work harder to do better! ——The motivated Huan Xiaopeng
Guest User
Deluxe Room (2 beds)
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 29, 2024
I am very satisfied with my stay this time. I have often stayed at Hampton Inns in other cities before. This hotel is not far from the East Railway Station. It is quite convenient to travel. There is a shopping mall nearby and there is a lot of food. The entire hotel service is very good. The front desk Lisa and Wendy were very friendly and helped with luggage. The breakfast was also very good.
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Response from Property: There is always a small amount of warmth that intrudes inadvertently. Seeing my dear five-point review, a warm current surges in Xiaopeng's heart. Huan Xiaopeng is committed to providing you with a high-quality stay experience and a safe and quiet stay environment, just to give you a good sleep. The Ledong gym, self-service laundry room and free business center are all just to add warmth and comfort to your journey. Huan Xiaopeng will work harder in the future to live up to your expectations. We hope to bring you a better experience when we meet next time. We look forward to your every stay~--Huan Xiaopeng is meticulous in every possible way.
Guest User
Superior Double Room
Stayed in Oct 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Tongtong’s service at the front desk was very good. I was so excited. I loved the small gifts. The breakfast was also very good. The service was very good. I praise Claire. It’s nice to recommend.
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Response from Property: Dear friend, thank you for your recognition of Hampton by Hilton Zhengzhou Zhengdong New District. I am really happy to have Xiaopeng. Only by experiencing it can you understand. Continuing the same comfortable accommodation environment and perfect service is what we can do for you. Arrived. I hope you can come often and feel our efforts and differences. I hope this chance encounter with you will become our meeting year after year. With blessings and longing, we are still here, waiting to talk about the next wonderful time with you - sincere love, Xiaopeng
Guest User
Superior Double Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Excellent service from Zhou Zhou and Nicole at the front desk. The location of the hotel is very good. The transportation is very convenient. The room is clean and hygienic. The small refrigerator is equipped with free snacks and drinks. The breakfast is also delicious.
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Response from Property: Wow! We are so happy to receive your praise! Thank you for staying at Hampton by Hilton Zhengdong New District. Hampton is a mid-to-high-end business chain brand owned by Hilton. It aims to provide a cost-effective accommodation experience for business guests and families with children. We uphold the service concept of "friendly, reliable, caring, and thoughtful" and hope that every guest will enjoy it. Have a wonderful time here. It is the common wish of hotel partners to provide you with perfect service, and it is the common mission of hotel partners to create a comfortable and clean check-in environment for you. We will keep up our efforts and do better. Huan Xiaopeng looks forward to meeting you again - Huan Xiaopeng as always
Guest User
Superior Room (2 beds)
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 6, 2024
I stayed at several Hampton by Hilton hotels during this trip and I was very satisfied with them. The staff are warm and friendly, the bedding is comfortable, and the mini beverage bar in the room is rich. The breakfast is also great, the kids love it.
Original TextTranslated by Google
Response from Property: Hello~~Dear friends, Huan Xiaopeng thanks you for your 5-point praise~~ Hampton is positioned as a mid-to-high-end business hotel chain brand, aiming to provide a cost-effective and high-quality stay experience for the majority of business travel elites and parent-child families; Before you arrive, we have prepared a lot of little surprises for you~ American double-patented Serta mattress to create a different sleep for you; pure plant and herbal essence bath product Peter Thomas Roth to care for your delicate skin; five-star bedding fabrics, Warmth brings a touch of softness; Kohler, the world's top bathroom brand, adds a little beauty to your experience...There are many details that I want to share and present to you~~~~~~Looking forward to seeing you again A once-in-a-lifetime encounter - sincere love, Xiaopeng
Guest User
Deluxe Double Room
Stayed in Oct 2024
Family
12 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The children loved the hotel’s National Day event. The front desk ladies Zhou Zhou and Wendy also gave small gifts. The small cakes for breakfast were very nice.
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Response from Property: Hello, dear friend~ Thank you for your encouragement and praise to the hotel and our friends. I am so happy~ We have been doing our best to create a comfortable and warm stay environment and high-quality services for each of our friends. Thank you for your support. The encouragement accompanies our growth, and I believe we will do better - Happy Xiaopeng Huan
Guest User
Cozy Queen Room
Stayed in Sep 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Oct 11, 2024
When traveling, I chose a Hampton store that is relatively close to the East Station because I like the brand Hampton. I highly approve of both the decoration style and the quality of the staff. I am still very satisfied with the hotel I chose this time. I arrived at night. It was quite late, and the lady at the front desk brought me a bowl of white fungus porridge. To my surprise, the porridge was even prepared at the front desk! When I got back to the room, it was still clean and tidy. There were drinks and snacks specially prepared for me in the refrigerator. This store is really attentive, with all kinds of little surprises. The breakfast in the morning was also very special, including Henan spicy soup. (If you can’t drink spicy food, Jimei recommends adding tofu.) It’s commonly known as Liangdou. When I checked out in the afternoon, Mary at the front desk also gave me a refrigerator magnet. It was very memorable. I liked it very much. The service was very warm. In short, it’s This store is very good in the Hampton Inn where I stayed recently, and it has great emotional value!
Original TextTranslated by Google
Response from Property: Dear friend, thank you for your recognition of Hampton by Hilton Zhengzhou Zhengdong New District. I am really happy to have Xiaopeng. Only by experiencing it can you understand. Continuing the same comfortable accommodation environment and perfect service is what we can do for you. Arrived. I hope you can come often and feel our efforts and differences. I hope this chance encounter with you will become our meeting year after year. With blessings and longing, we are still here, waiting to talk about the next wonderful time with you - sincere love, Xiaopeng
Paopao
Deluxe Room (2 beds)
Stayed in Mar 2024
Business travelers
26 review
4.7/5
Amazing
Posted on Mar 12, 2024
The room was spacious and bright. The cleaning lady waited patiently for me after I answered the phone and took a nap to come over and do some cleaning. Before I left, she specially put a few more bottles of mineral water for me. She noticed a detail and I made tea. The little beauty at the front desk was patient and responsible. A good stay experience
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Response from Property: Hello, dear friend, I did not get your 5-point praise. Huan Xiaopeng feels very sad and self-blame~~~~ (>_<)~~~~ It is us who provide our friends with a satisfactory living experience. Your responsibility is our biggest wish. We will continue to work hard and look forward to your presence on our way forward. We can receive your 5-point like as soon as possible - Huan Xiaopeng who pursues progress.
Guest User
Deluxe Room (2 beds)
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The hotel room is very cozy and well soundproofed. There is almost no sound at night. There are free mineral water and drinks in the room. Frank, the front desk manager, was very friendly and gave us children's slippers and children's toothbrushes. The location of the hotel is also very good. It is very close to the East Station, which takes 9 minutes to get there by taxi. It is also close to the subway station, which takes about 10 minutes to walk.
Original TextTranslated by Google
Response from Property: Hello, dear guest, Huan Xiaopeng is very honored and happy to see your full five-star review. Huan Xiaopeng is very happy to serve you! We hope that through meticulous service and a warm and comfortable environment, every guest can feel the spirit of "friendliness, reliability, care and thoughtfulness" and make their stay comfortable and happy. welcome next time. ——Looking forward to your happy children
Kateenboenpizheng
Cozy Queen Room
Stayed in Feb 2024
Family
9 review
2.5/5
Posted on Feb 5, 2024
The room was a normal Hampton, but the main service was terrible. The front desk didn't want to serve me at all. I asked how to connect to the WiFi. The front desk was very impatient. I went downstairs to ask for help to connect. The other front desk also said that he should learn it by himself. After staying for two days, the waiter didn't put any towels or bath towels after cleaning the room on the second day. Does this Hilton no longer have an ISO? This is the worst Hilton I have ever stayed in. I will never stay here again. Even Hilton needs to consider whether to stay there.
Original TextTranslated by Google
Response from Property: Dear friend, I am really sorry. I never meant to have a bad attitude towards you. It’s just that the emotional intelligence of our employees is not high enough, which makes you feel unhappy. In response to the issues you raised, the hotel management attaches great importance to it and immediately severely criticized and educated the front desk staff. At the same time, it also conducted deep self-reflection and criticism in a timely manner, and is determined to organize retraining for all employees and resolutely put an end to similar problems! If you Next time here, I hope to choose us again and see a brand new Huan Xiaopeng. Once again, please accept our most sincere apology and wish you a happy life!
ZWJ333
Deluxe Room (2 beds)
Stayed in Aug 2023
Business travelers
28 review
5.0/5
Outstanding
Posted on Aug 4, 2023
The hotel is not far from Zhengzhou East Railway Station. It is very convenient to take a taxi back and forth. The hotel waiter Wang Yanli is very enthusiastic. Every time we meet, she will say hello and ask us if we need mineral water.
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Response from Property: i Dear friend~ la la la, here I come. Seeing such a thoughtful comment from my dear friend, there is a warm current in Huan Xiaopeng's heart. From the top of the head to the soles of the feet, it seems to have opened up the two veins of Ren Du, happy and happy! Sincerely thank you for your approval. "Friendly, reliable, caring, and considerate" is the sincere service provided by Huanpeng to every guest. We are committed to letting you experience our extraordinary check-in experience. Come often when you are free~~ Dear all 5 points praise, Huan Xiaopeng Like the spring breeze, suddenly there is a feeling of "the spring breeze is proud of the horseshoe disease, and I can see all the flowers in Chang'an in one day". Thank you for your affirmation and support for Xiaopeng Huan. In this beautiful city, Xiaopeng Huan looks forward to seeing you again.
Yuxuan
Deluxe Double Room
Stayed in Jun 2022
Business travelers
8 review
1.0/5
Posted on Jun 24, 2022
A person who travels a lot, this is the first review. As soon as he enters the room, there is paper and hair in the toilet, there is also hair on the ground, and there is garbage on the ground. After calling the front desk, he comes in and simply puts away the hair in the bathroom. The toilet is flushed and flushed. The whole house was not cleaned and the room was not changed. Secondly, in the deluxe double room, the window is so small, it is too rubbish.
Original TextTranslated by Google
Response from Property: Hello dear friend! I am very sorry for your experience this time. The room really shouldn’t have such a sanitary problem. It is the first time this has happened. I am sorry again for affecting your mood. This room type is indeed a deluxe double room, and it is a room on the 9th to 13th floors It is indeed a luxury room type. We cannot do without your support and encouragement on our way forward, we will always work hard, I wish you a happy life and smooth work! ——Huan Xiaopeng, who blames himself and pursues progress