Zhongshan Xianghai Hotel (Tanzhou Superior City) Guest Reviews
4.3/5
179 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(179)
Positive reviews(170)
Reviews with photos/video(32)
Clean and tidy(41)
Awesome rooms(25)
Classy environment(9)
Convenient parking(6)
Large rooms(5)
Many amenities(5)
Tasty food(4)
Friendly front desk staff(3)
Negative reviews(9)
Peter Shiu
Superior Double Room
Stayed in Jul 2023
Travel with friends
15 review
5.0/5
Outstanding
Posted on Aug 28, 2023
very good👏🏻👏🏻👏🏻👏🏻
Response from Property: 非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
Guest User
Superior Room (2 Beds)
Stayed in Mar 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The service provided by the front desk lady and brother is very good! It is also clean!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Feilikesiya
Executive Room (2 beds)
Stayed in Nov 2023
Family
22 review
4.0/5
Very Good
Posted on Feb 18, 2024
We stayed on New Year's Day. The price was higher than usual. Overall, it was OK. We stayed for only one night. We really couldn't find a hotel. We will book a hotel in advance for the next holiday, otherwise we will be very passive.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for taking the time to give us your affirmation. Your satisfaction is our unremitting pursuit.
There are large shopping malls such as Superior City near the hotel. We look forward to your visit again and wish you and your family good health and happiness every day!
Fung
Guestroom - Double Occupancy
Stayed in Nov 2023
Solo travelers
4 review
4.5/5
Great
Posted on Dec 21, 2023
The location is somewhat remote and not within the urban area. But it costs only $10 to get there via DiDi. The room is well managed and clean.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for coming back! Ba Jin said, "Beautiful and warm things are deep in memory." Memory is warmth, and warmth is memory. The world has changed, but the warmth in memory remains unchanged. I hope Xianghai will be the eternal warmth in your memory! Welcome to come back often! Wish you well!
Guest User
Superior Double Room
Stayed in Jan 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Very satisfied 👍Great service attitude
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
吃貨到此一遊
Deluxe Double Room
Stayed in Jan 2024
Couples
11 review
4.0/5
Very Good
Posted on Mar 7, 2024
It's very clean and the room is big. The only drawback is that the location is not close to Superior City. However, there is a late-night snack stall downstairs of the hotel. It's not far to take a taxi to nearby landmarks. I will book again next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services. We look forward to your visit again!
Guest User
Executive Suite
Stayed in Jan 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Recommended, very cost-effective, clean, good service attitude, a good choice for business trips and travel. There is a laundry room and a microwave. The hotel is very new and the facilities inside are very warm. I will choose it again next time I go on a business trip
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for falling in love at first sight with Xianghai Hotel! In the beautiful time, someone's eyes will be met inadvertently, and I will meet you unexpectedly this time while sailing in the words. Thank you for this fate. We will cherish it and look forward to seeing you next time! Wish you well!
Guest User
Deluxe Double Room
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Mar 9, 2024
The hotel has a rich and delicious breakfast, the service is thoughtful and attentive, the room is neat and clean and very comfortable, and parking is convenient. It is highly recommended
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your encouragement and affirmation! What we pursue is to move customers. "When customers have difficulties and need help, the opportunity to move customers comes." The service brand of "family affection" has remained unchanged for 4 years. Because of your recognition and encouragement, we will pass it on to all employees. This is the greatest reward for us, and we will work harder! Looking forward to your visit again!
heshang999
Executive Double Room
Stayed in Jan 2024
Family
65 review
5.0/5
Outstanding
Posted on Feb 15, 2024
The price during the Spring Festival is very affordable. The breakfast is a little bit bad. I guess it's because the reception is too large.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Xianghai Hotel! Details determine success or failure! Countless details of service may not be extravagant, romantic, or touching, but they touch our hearts and ultimately satisfy our guests, which is the source of our greatest sense of achievement and happiness! We will work hard to improve our details of service, thank you for your tolerance and understanding! Welcome to come again next time! Wish you: Good luck!
Guest User
Deluxe Double Room
Stayed in Sep 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 27, 2023
Environment: Very good
Sanitation: Very good
Original TextTranslated by Google
Response from Property: It is really exciting to see the simple and profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Xianghai Hotel is a young and energetic hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement for the hotel. We will serve every family attentively and look forward to meeting you next time.
Guest User
Deluxe Double Room
Stayed in Nov 2023
Travel with friends
2 review
1.7/5
Posted on Jan 1, 2024
The soundproofing is very poor. You can clearly hear the footsteps and bangs outside at night. The air conditioner is very loud at night. There is only one charging socket at the head of the double bed. The water heater has very uneven water supply. There is no place to change clothes when taking a shower. The breakfast is even worse. Just eat outside.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting Xianghai Hotel. We are sorry that we did not bring you a perfect stay experience. We will rectify the problem you raised immediately. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again and wish you a happy day!
Guest User
Superior Double Room
Stayed in Nov 2023
Other
3 review
1.0/5
Posted on Dec 31, 2023
The late check-out urged me to leave as soon as possible. I really don't understand why they did that. We didn't get the breakfast coupons for the next day.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and comments! Thank you for your comments. During your stay, the hotel was fully booked and there were many tourists. Please forgive us! The latest check-out time is 14:00. If you need to check out later, you can call the front desk. We will strengthen the improvement of the hotel service quality. Xianghai Hotel regularly maintains and updates the room environment, equipment and public area facilities to ensure that you have a more comfortable and clean environment. I hope you will have a brand new experience next time you visit! Looking forward to your visit again!
Guest User
Superior Double Room
Stayed in Nov 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 21, 2023
The front desk receptionist was very good and enthusiastic. The room was very clean. The room attendant was very nice. I was very satisfied. Thank you for your hard work!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and every choice you make is a fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. Looking forward to meeting you again!
Chau Ling
Deluxe Double Room
Stayed in Jan 2024
Family
3 review
4.7/5
Amazing
Posted on Feb 13, 2024
The room is tidy, free upgrade includes breakfast, but there is no WiFi signal
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. I hope that you can point out our shortcomings when you come next time. We will try our best to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
Guest User
Superior Double Room
Stayed in Jan 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 13, 2024
The lobby is shabby, the rooms are nice, and the breakfast could be richer.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Xianghai Hotel! Details determine success or failure! Countless details of service may not be extravagant, romantic, or touching, but they touch our hearts and ultimately satisfy our guests, which is the source of our greatest sense of achievement and happiness! We will work hard to improve our details of service. Thank you for your tolerance and understanding! Welcome to come again next time! Best wishes: Good luck!