Xana Hotel (Zhongshan Fuhua Road Bus Terminal) Reviews
Xana Hotel (Zhongshan Fuhua Road Bus Terminal)
No.6 Yunhan Section of Fuhua Road, Zhongshan, Guangdong, ChinaView Hotel Details
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Xana Hotel (Zhongshan Fuhua Road Bus Terminal) Guest Reviews
4.8/5
Excellent
1226 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1226)
Positive reviews(1211)
Reviews with photos/video(165)
Classy environment(109)
Friendly front desk staff(63)
Awesome amenities(54)
Delicious breakfast(47)
Convenient parking(46)
Stayed multiple times(21)
Perfect for business trips(12)
Tasty coffee(10)
Negative reviews(16)
Anonymous User
Linglong Queen Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on 23 Sep 2024
It is not the first time to choose this hotel. The service of the workers is so great! Apart from the cleanliness of the room, the receptionist is so attentive. Before checking in, she helped us to turn on the air conditioner. Moreover, the duration of the breakfast is quite long (I remember that it ends at 13:30), so even though I am sleeping late, I can enjoy a brunch in the hotel.
Guest User
Queen Room
Stayed in Jul 2024
Travel with friends
137 review
4.5/5
Great
Posted on 22 Jul 2024
Reasonable price for its location, room size and facilities.
Guest User
Elegant Room
Stayed in Mei 2023
Business travelers
1 review
4.2/5
Very Good
Posted on 30 Mei 2023
room is clean food and service is good location is suitable for me
Response from Property: Dear guest, hello! Thank you for your support of Xanahotel Zhongshan Store. We will continue to provide high-quality and more comprehensive services as always. Thank you for your support and love, and look forward to your visit again. Wishing you a happy life! Everything goes smoothly!
Guest User
Linglong Queen Room
Stayed in Nov 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on 17 Nov 2023
Fangs henh henhap xiacihaizhu
Uncle Ken
Deluxe Room (Double Bed)
Stayed in Feb 2024
Couples
3 review
5.0/5
Outstanding
Posted on 1 Mac 2024
Very nice
Motlatsi Lodi
Elegant Room
Stayed in Apr 2022
Travel with friends
9 review
4.5/5
Great
Posted on 6 Mei 2022
Quite a good stay at this hotel. The staff is friendly and the check in was swift. The hotel has a fresh clean smell that welcomes you in. The location is not hard to find and it's convenient. Beautiful hotel overall 😊😊
Guest User
Deluxe Room (Double Bed)
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on 30 Apr 2024
The staff service is really first-rate, friendly and patient. I have to give it a big thumbs up👍👍👍👍The overall cost performance is very good. You can book a room with peace of mind. There is no water content. The breakfast is attractive and the room is clean and tidy.
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Response from Property: Hello! Thank you for your love and recognition of our Xi'an Zhongshan Main Station. Xiaoxi has been working hard to create a warm/comfortable/meticulous service experience for travelers. We hope that we can add some joy and touch to your holiday trip. Let you who pursue excellence feel comfortable and convenient as at home even on the road. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day! Xiaoxi looks forward to your stay again!
Guest User
Queen Room
Stayed in Apr 2024
Couples
21 review
5.0/5
Outstanding
Posted on 28 Apr 2024
I have stayed here many times. Sometimes I forget to take my things and the hotel will help me keep them! Good service attitude
Original TextTranslated by Google
Response from Property: Hello! Thank you for your love and recognition of our Xi'an Zhongshan Main Station. Xiaoxi has been working hard to create a warm/comfortable/meticulous service experience for travelers. We hope that we can add some joy and touch to your holiday trip. Let you who pursue excellence feel comfortable and convenient as at home even on the road. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day! Xiaoxi looks forward to your stay again!
Fangzhuziyou111
Deluxe Room (Double Bed)
Stayed in Apr 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on 13 Mei 2024
The front desk receptionist Congcong provides very good service. I come here often and am very satisfied.
Original TextTranslated by Google
Response from Property: Thank you for your love and recognition of our Xi'an Zhongshan Main Station. Xiaoxi has been working hard to create a warm/comfortable/meticulous service experience for travelers. We hope that we can add some joy and touch to your holiday trip. Let you who pursue excellence feel comfortable and convenient as at home even on the road. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day! Xiaoxi looks forward to your stay again!
Dragon
Superior Room (2 Beds)
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on 14 Apr 2024
The hotel room is very tidy. The front desk staff is very nice. The breakfast is also good. The price/performance ratio is very good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for visiting Xi'an Zhongshan Main Station. We sincerely thank you for your love and recognition of us. It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. We are honored to receive your praise. At the same time, we are more motivated to forge ahead and make guests feel like home. We will continue to sum up our experience and hope to have more opportunities to serve you! Looking forward to meeting you next time, Xiaoxi is looking forward to your stay again!
Anonymous User
Linglong Queen Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on 5 Apr 2024
I like it. There are two mirrors, one large and one small, both with lights! ! ! Convenient for makeup, and the sanitary environment is also very good! The service is also very good! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Vivian @
Superior Room (2 Beds)
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on 3 Apr 2024
For those who often stay in hotels around the world, the service and support provided by the hotel during this trip is simply better than that of a five-star hotel! First of all, when I arrived, I was greeted with hot tea and coffee in the lobby. Since I stayed for three days, they even took the initiative to talk to me and help me wash my clothes! There is also breakfast, with a wide choice of Chinese and Western food! In the evening, sugar water is delivered to the room, which really makes you feel at home! ! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and for giving such a high evaluation in your review. Your praise is like a breeze, giving us great encouragement and motivation. Thank you for your praise of our service. I am very happy to provide you with lobby tea, freshly ground coffee, warm sugar water and laundry services. We have been committed to providing guests with a fresh and elegant environment, so that you can feel tranquility and beauty during your busy journey. Thank you again for your support and affirmation. Your satisfaction is our greatest honor. We will continue to treat every guest with a sincere attitude and provide you with better service and a more comfortable stay experience. I look forward to serving you again. I hope you can still feel our sincerity and care in your next stay. I wish you all the best and happiness every day!
Mememexx
Deluxe Room (Double Bed)
Stayed in Mac 2024
Family
12 review
5.0/5
Outstanding
Posted on 1 Apr 2024
We booked two non-smoking rooms. When one of them opened the door, it smelled like smoke. I really don’t understand why people don’t follow the rules. However, the lady at the front desk was very helpful in changing rooms. What’s more, this hotel deserves praise. The front desk staff were really nice. We asked for an ordinary stool for the elderly to take a shower, and they actually provided a shower stool, which was very considerate. Both of our rooms faced the main road, and there was a lot of traffic noise early in the morning, which was not good. Overall, I think this hotel is worth staying at again. 
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay in our hotel and sharing your valuable stay experience. First of all, I am very sorry for the inconvenience caused to you by the smoke in one of the rooms. Fortunately, our front desk lady solved the problem for you in time. Thank you very much for your high praise for the front desk service. We always strive to provide every guest with the best and unexpected accommodation experience with a sincere attitude and sincere service. Your satisfaction is the greatest motivation for our unremitting efforts. Thank you again for your support and recognition of the hotel. You mentioned that the room on the road side has a bad sound of traffic. Next time you stay, you can contact us in advance to arrange a high-floor room. In addition, the hotel's goddess bed and pure audio-visual room are not on the road, and are equipped with refrigerators, smart toilets, air purifiers and direct drinking water dispensers. Recommend your next stay experience. If you have any other needs or suggestions, please feel free to let us know. We look forward to your visit again and bring you a more comfortable and pleasant stay. I wish you a good day!
Guest User
Linglong Queen Room
Stayed in Mac 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 28 Mac 2024
I often stay in hotels on business trips. Here, they deliver fruits to the hotel, help me deliver my luggage to the room, and give me gift bags when I check out. The service is very, very good. I will definitely choose this hotel next time.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing to stay in our hotel and giving such a high evaluation. We are very happy with your praise. We attach great importance to the stay experience of every guest and strive to provide you with a clean and tidy room so that you can rest comfortably. Your satisfaction is our greatest motivation. We will continue to work hard to provide better services and create a more comfortable and pleasant stay experience for you. Thank you again for your affirmation and support, and look forward to your visit again!
Mochajiabingbing
Elegant Room
Stayed in Sep 2024
Business travelers
11 review
1.7/5
Posted on 27 Sep 2024
The sanitation is good, but the soundproofing is very poor. I can hear the heavy bass sound from the bar all night long. I don't know if it's coming from downstairs or somewhere. The most bizarre design is that the bed is actually close to the toilet, which causes the toilet to automatically activate the ventilation and lighting devices by triggering frequently. Sometimes turning over at night can trigger the sensor! ! !
Facilities: Very bad
Think carefully about business trips