Lavande Hotel (Zhongshan Xiaolan Daxin Xinduhui) Guest Reviews
4.8/5
Excellent
1292 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1292)
Positive reviews(1267)
Reviews with photos/video(92)
Classy environment(115)
Friendly front desk staff(73)
Awesome amenities(56)
Convenient parking(34)
Delicious breakfast(17)
Stayed multiple times(11)
Perfect for business trips(7)
Has French windows(4)
Negative reviews(25)
Guest User
Deluxe Double Room
Stayed in Apr 2023
Business travelers
8 review
2.7/5
Posted on Apr 2, 2023
How can you not have a iron used to press cloths in a hotel, the hair dryer did not work, I have been using lavende hotels for over 7 years, this was by far the newest, all the other locations have very poorly managed and run down, sad overall they have good locations but seriously maintain them,, excellent beds
Response from Property: Dear,sir.First of all, we sincerely thank you for your stay, and for not bringing you a perfect stay experience.I would like to express my deep apologies to you here. Seeing your feedback without iron, our hotel offers free iron in the laundry room.Hair dryers are also inductive.If you have any questions, you can contact us. The hotel switchboard is on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible.We will pay more attention to the details of this aspect, for your next arrival, we will do better!
Anonymous User
Deluxe Double Room
Stayed in May 2023
Business travelers
4 review
1.0/5
Posted on Aug 14, 2023
I don’t want to talk, just take a look for yourself. I don’t know what words to use to describe it. This is the worst, worst, worst Lavande Hotel I have ever stayed in. What are these? This environment? ? Is this hygienic? ?
Original TextTranslated by Google
Response from Property: Hello, thank you for choosing Lavande Hotel. We are sorry for the problems you encountered during your stay. We have notified the relevant departments about the problems you reported and will thoroughly investigate the matter. We will strengthen employee training and supervision in the future. The staff on duty will be criticized and the hotel will conduct retraining to ensure that similar problems will not occur. We will continue to work hard to improve every detail and look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, which will make you feel our sincerity and let you see that we are constantly improving the hotel. Work hard to make progress. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.
Anonymous User
Panoramic Double Room
Stayed in Nov 2023
Business travelers
12 review
1.0/5
Posted on Nov 23, 2023
I’m really dissatisfied with this hotel. I’m very tired after working all day. The room I arranged is close to the road and it’s very noisy. I didn’t sleep well all night. The hygiene is not good. The hair dryer is broken. I didn’t dry my hair in the shower. It’s really too bad. I won't come here again even if it's bad. I thought it was a chain store and it shouldn't be bad. I'm really disappointed.
Original TextTranslated by Google
Response from Property: Hello, dear friend, thank you for visiting Lavande Xiaolan Daxin Xinduhui Hotel. We apologize for not giving you a perfect stay experience. The view room type you booked is close to the street. If you have any special requirements, please inform us before check-in. , try our best to meet your special requirements and arrange a quiet room for you. The hotel also provides free sleep earplugs. The hotel's hair dryer is also inductive. If you have any questions about room facilities and hygiene during your stay, you can contact us at any time. The hotel's switchboard is available 24 hours a day On duty, we will try our best to help you solve the problem as soon as possible. Let every guest feel at home is the ultimate goal of our service. We will pay more attention to the details in this aspect. Once again, we are deeply sorry for your dissatisfaction. We apologize and look forward to your next stay to experience our better service!
Guest User
Deluxe Double Room
Stayed in Sep 2023
Booked for others
2 review
2.7/5
Posted on Oct 1, 2023
There was blood on the sheets. Although the attitude was good, my first impression was not good.
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are really sorry about the blood on the bed sheets in the room. We will also strengthen the service awareness training of hotel staff. I am extremely sorry, and I hope you can give Xiaoli a chance to improve. On behalf of all the hotel staff, Xiaoli would like to express our most sincere apologies! , we will continue to provide good service and guest rooms, and believe that you will have a better stay experience next time you check in. The hotel looks forward to your visit again, and I wish you a happy life!
Guest User
Panoramic Twin Room
Stayed in Sep 2023
Business travelers
132 review
1.0/5
Posted on Sep 27, 2023
I checked in in the middle of the night and was woken up by the sound of the air conditioner in the morning. I didn't sleep for a few hours. The hotel thought it was because we didn't give timely feedback when we checked in. The problem was that there was no noise from the air conditioner before check-in, and there was no empathy at all. The experience was very poor.
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. Regarding the problem of the air conditioner in the room, you also said that there was no air conditioner noise before check-in. However, you found out after you checked in. At that time, you can inform us at the front desk and we can immediately help If you change rooms, you can contact us in time if you have any other questions. We have staff on duty 24 hours a day. We didn’t know there was noise from the air conditioner in this room until we received a call from Ctrip customer service the next day, and we felt sorry for it. We are sorry. We also compensated you accordingly at that time. Later, the hotel engineering department has strengthened maintenance to ensure that such problems will not occur again next time you check in. We are deeply sorry for the inconvenience caused to you. We look forward to your visit again and wish you happiness every day!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Complete facilities and comfortable stay HRQ
Original TextTranslated by Google
Response from Property: Dear, dear, thank you for your stay experience and your praise of Xiaoli. I would like to praise Xiaoli. We will not be proud, but will do a better job of providing compassionate, kind and warm service. Welcome Qinqin home at any time! ! !
Anonymous User
Deluxe Double Room
Stayed in Jan 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Very good, very hygienic
Original TextTranslated by Google
Response from Property: Seeing you comment so carefully, Xiaoli is also very warm. Here is a gift of a kiss. Please check it~~~ I deeply hope that every customer can share their good feelings like you and have fun alone. It’s better to be happy than to be happy~~
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2021
Family
5 review
5.0/5
Outstanding
Posted on Sep 22, 2021
Sound insulation is good, quiet, the bed is very comfortable, the hotel is very clean