Vienna Hotel (Zhuhai Hengqin Port Ocean Kingdom)

Vienna Hotel (Zhuhai Hengqin Port Ocean Kingdom) Reviews

Vienna Hotel (Zhuhai Hengqin Port Ocean Kingdom)

South Tower of Poly International Plaza, Hengqin Port, Gang'ao Avenue, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
Vienna Hotel (Zhuhai Hengqin Port Ocean Kingdom)
Vienna Hotel (Zhuhai Hengqin Port Ocean Kingdom)Vienna Hotel (Zhuhai Hengqin Port Ocean Kingdom)Vienna Hotel (Zhuhai Hengqin Port Ocean Kingdom)
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Vienna Hotel (Zhuhai Hengqin Port Ocean Kingdom) Guest Reviews

4.3/5
2575 review
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(2575)
Positive reviews(2418)
Reviews with photos/video(309)
Classy environment(326)
Friendly front desk staff(201)
Delicious breakfast(70)
Amazing natural light(43)
Too many mosquitoes(28)
Has rooms for families(25)
Close to amusement park(18)
Negative reviews(157)
kwack
Deluxe 2-bed Room
Stayed in Nov 2023
Travel with friends
4 review
3.5/5
Posted on Nov 26, 2023
Was okay and clean.
Response from Property: Dear Lord, thank you very much for taking the time out of your busy schedule to leave a positive review for our Vienna, Zhuhai, Hengqinkou and Ocean Kingdom store. Your small initiative has made Xiaowei very happy and can also be seen by our customers. Your true sharing of your stay in our hotel will make us work harder to do better. Xiaowei is looking forward to your next visit! ! !
Guest User
Deluxe Queen Room
Stayed in Apr 2023
Couples
3 review
5.0/5
Outstanding
Posted on May 12, 2023
ggggggg
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The room has good lighting. When you wake up in the morning, you can see the lake view opposite. It feels very good! The front desk lady is very nice and considerate. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Vienna Hotel (Zhuhai Guangdong-Macao Hengqin Port Ocean Kingdom) will always stand in this city, waiting for your arrival! See you there! Wish: Always smile^_^!
aliMx
Deluxe 2-bed Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Service: The receptionist is very satisfied!! Very polite The room is clean. The corridor is well done. Very quiet The price-performance ratio is very high. There is an underground parking lot, which is very convenient!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Vienna Hotel (Zhuhai Guangdong-Macao Hengqin Port Ocean Kingdom) will always stand in this city, waiting for your arrival! See you there! Wish: Always smile^_^!
Guest User
Deluxe Family Suite - 2-Room (1 living room)
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Parking is convenient, check-in is fast, the room is relatively comfortable, the environment is also good, the room is clean, the service is very good, very enthusiastic, especially good, the sanitation is very clean, close to the scenic spot, easy to get in and out, and overall very comfortable. The only drawback is that there is no sign outside the hotel, and it is not easy to find 😔
Original TextTranslated by Google
Response from Property: I am so excited to see the simple and profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Vienna Hotel (Zhuhai Guangdong-Macao Hengqin Port Ocean Kingdom) is a young and vibrant hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement for the hotel. We will serve every family member with our heart and look forward to meeting you next time.
Guest User
Family Friendly Twin Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Stayed during the National Day holiday, the room was arranged on the 23rd floor, the room was well soundproofed, relatively quiet, the hygiene was generally satisfactory, and breakfast was provided attentively. The service was quite good
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Vienna Hotel (Zhuhai Guangdong-Macao Hengqin Port Ocean Kingdom) will always stand in this city, waiting for your arrival! See you there! Wish: Always smile^_^!
Guest User
Deluxe 2-bed Room
Stayed in Oct 2024
Travel with friends
2 review
1.0/5
Posted on Oct 7, 2024
The room is small, the equipment is old, the two beds are squeezed so that it is inconvenient to walk through the aisle, and there is obvious dirt on the cabinets. The bathroom door almost hits the toilet. I went there for the brand, but it is worse than an ordinary hotel. The price is double that of an ordinary hotel. It is so disappointing. Dear friends, don't make the same mistake as me when you go to Hengqin, Zhuhai.
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6/9
Response from Property: Dear guests, hello! I am your online butler "Xiao Wei". We are very ashamed to bring you a bad feeling. We apologize for the inconvenience caused by your feedback. If you have any questions during your stay, you can contact the front desk. We are online 24 hours a day to serve you. It is the constant care and supervision of customers like you that enables us to constantly discover problems in our work and make continuous progress. We will work hard, innovate and improve continuously to provide you with a better service experience. All employees of Vienna Zhuhai Hengqin Ocean Kingdom are looking forward to your visit again!
Anonymous User
Deluxe Queen Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 1, 2024
The location is convenient, very close to Chimelong and Hengqin Pier. The floor is high, quiet and well-lit. The robot is very popular with children, who are looking forward to the robot delivering food! The service is also very good!
Original TextTranslated by Google
Response from Property: I am so excited to see the simple and profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Vienna Hotel (Zhuhai Guangdong-Macao Hengqin Port Ocean Kingdom) is a young and vibrant hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement for the hotel. We will serve every family member with our heart and look forward to meeting you next time.
Guest User
Deluxe Queen Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The front desk lady was very nice and provided great service. She also gave us a small gift and breakfast for three people. The room was very clean and had a river view, which was very beautiful. Parking at the hotel was free and it was very convenient to go to Chimelong. It only took ten minutes to drive there. In addition, if you ordered takeout, you don't need to go downstairs to get it. A robot will deliver it to your door. It's so convenient.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am glad that you chose to stay at Vienna Hotel (Zhuhai Guangdong-Macao Hengqin Port Ocean Kingdom). I was stunned when I saw your evaluation! The hotel is located in a bustling area, with the bustle and convenience of the city. It is a sheltered harbor, a warm nest, and a warm corner for the body and mind. Home is where there is love. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart. We look forward to your next return home!
Guest User
Deluxe Queen Room
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 17, 2024
It's pretty good, four minutes away from Hengqin Port and fifteen minutes away from Chimelong. There were children traveling with me and they gave me bread and milk. I hope the hotel can add a freezer hahahaha, I want to drink ice in the hot summer
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am glad that you chose to stay at Vienna Hotel (Zhuhai Guangdong-Macao Hengqin Port Ocean Kingdom). I was stunned when I saw your evaluation! The hotel is located in a bustling area, with the bustle and convenience of the city. It is a sheltered harbor, a warm nest, and a warm corner for the body and mind. Home is where there is love. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart. We look forward to your next return home!
Bishuilantian
Family Friendly Twin Room
Stayed in Aug 2024
Family
5 review
4.7/5
Amazing
Posted on Aug 30, 2024
Very clean, very quiet, free parking, 4.5KM from Hengqin Port and Chimelong, very cost-effective. We booked a 3-person family room and upgraded to a deluxe 3-person room for free, which was great. Although there was no breakfast, the front desk lady also gave us 3 sincere breakfasts (1 bag of nuts from Sam's Club, Adopt a Cow milk, apples 🍎, bread 🍞), and also delivered the charger we left behind, haha, it was really good.
Original TextTranslated by Google
Response from Property: Dear, I am very happy to know from your message that you have left such a good impression. I hope you can continue to pay attention in the future and tell us more about your feelings and experiences during your stay. Xiaowei would like to say thank you on behalf of all the staff of Vienna Zhuhai Hengqin. We look forward to your visit again! Mua *-*
Guest User
Deluxe 2-bed Room
Stayed in Aug 2024
Family
2 review
4.8/5
Amazing
Posted on Aug 28, 2024
The room is satisfactory, with a washing machine. I don't know if it's because of the new decoration or other reasons, but the lobby is a bit hot without air conditioning. Environment: The new development zone is very convenient for crossing the border from Macau to Hengqin Port.
Original TextTranslated by Google
Response from Property: I am so excited to see the simple and profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Vienna Hotel (Zhuhai Guangdong-Macao Hengqin Port Ocean Kingdom) is a young and vibrant hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement for the hotel. We will serve every family member attentively and look forward to meeting you next time.
Guest User
Deluxe 2-bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 27, 2024
Very good, the most comfortable and cost-effective hotel stay in Zhuhai. I came to Zhuhai Chimelong during the summer vacation. The hotel was full. I chose this one. It was very close and the taxi price was the starting price. The hotel is also very high-end. The children said they didn’t expect it to be so luxurious. 😂 The facilities and equipment are very new and clean. I especially like the hotel service. The waiters are polite and active. The robot helps to deliver the takeaway. The breakfast is also very good.
Original TextTranslated by Google
Response from Property: Dear lady, thank you very much for taking the time to give us Vienna Zhuhai Hengqin Kou'an Ocean Kingdom a good review. Your small initiative has made Xiaowei very happy to thank you, and it also allows our customers to see your true sharing of your stay in our hotel. In this way, we will work harder to do better. Xiaowei is looking forward to seeing you next time!!!
Aichixiongmaodezhu
Deluxe 2-bed Room
Stayed in Aug 2024
Family
27 review
3.2/5
Posted on Aug 25, 2024
The hotel looks very upscale, but it feels a bit shabby inside. There is a bad smell as soon as you enter the room, probably from the old and dirty carpet. Opening the door for ventilation can only alleviate the odor a little bit... Also, I found a few small black flying insects on the bed... It's hard to describe. In short, the environment does not match the charges at all.
Original TextTranslated by Google
Response from Property: I am so excited to see the simple and profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Vienna Hotel (Zhuhai Guangdong-Macao Hengqin Port Ocean Kingdom) is a young and vibrant hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement for the hotel. We will serve every family member attentively and look forward to meeting you next time.
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The hotel is clean and tidy, the service is very good, the breakfast fruit bread is good. The robot food delivery service is very special and the children are happy.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am glad that you chose to stay at Vienna Hotel (Zhuhai Guangdong-Macao Hengqin Port Ocean Kingdom). I was stunned when I saw your evaluation! The hotel is located in a bustling area, with the bustle and convenience of the city. It is a sheltered harbor, a warm nest, and a warm corner for the body and mind. Home is where there is love. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart. We look forward to your next return home!