Hilton Garden Inn Shenzhen Nanshan Avenue

Hilton Garden Inn Shenzhen Nanshan Avenue Reviews

Hilton Garden Inn Shenzhen Nanshan Avenue

1039 Nanshan Ave, Nanshan Dist Guangdong Province, Shenzhen, 518000, China, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Hilton Garden Inn Shenzhen Nanshan Avenue
Hilton Garden Inn Shenzhen Nanshan AvenueHilton Garden Inn Shenzhen Nanshan AvenueHilton Garden Inn Shenzhen Nanshan Avenue
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Hilton Garden Inn Shenzhen Nanshan Avenue Guest Reviews

4.7/5
Outstanding
2396 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2396)
Positive reviews(2339)
Reviews with photos/video(395)
Friendly front desk staff(216)
Large rooms(199)
Easy to get around(178)
Delicious breakfast(122)
Would stay again(109)
Close to metro(43)
Awesome gym(12)
Negative reviews(56)
JessieJY
Hilton Rainbow Princess Parent-Child Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Nice and comfy room, hotel staff were friendly. Location was good, 30min drive to airport. Breakfast choice was not too much but good enough for a healthy breakfast.
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Shenzhen Nanshan Avenue and for your comments on the hotel's living experience. We look forward to your next stay. The hotel will provide you with five-star services that will give you value for money. Your support is the driving force for our progress. We hope to meet you again soon. I wish you a smooth journey and a happy life!
Huyagaa
Twin Guest Room
Stayed in May 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on May 21, 2024
Very comfortable. Clean and big room. Delicious breakfast
Response from Property: Dear value guest:Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue! I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue. Reviewing your feedback, I really appreciate for your recognition, it is the best gift for the entire hotel .We do hope that on your next visit we can also deliver our promised service. In the meantime, my team and I look forward to welcoming you back to Hilton Garden Inn Shenzhen Nanshan Avenue discover your renewal journey.
rickylam903
King Guest Room
Stayed in Jun 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jun 13, 2024
it’s really good, must come back again 😍😍
Guest User
King Guest Room
Stayed in Jul 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jul 4, 2024
This time I stayed at the Hilton Garden Inn Shenzhen Nanshan Avenue. The hotel is very good! Beautiful and neat! The customer service at the front desk is very helpful, especially Tina. I really appreciate her! I came from Hong Kong and needed to stay one night to apply for a Chinese Driving License. Shenzhen Vehicle Management office must need me to get an accommodation registration form. Tina tried her best to help me make this registration form. Will definitely stay in Hilton again next time. Thank you so much Tina and Hilton
Response from Property: Dear Guest, We sincerely appreciate your trust in choosing to stay with us again.It is always encouraging to hear positivefeedback, particularly when it comes from those who matter the most-you! We do hope that on your next visit we could also be the home away from home and provide our promised service.In the mean time all the associates from Hilton Garden Inn Shenzhen Nanshan Avenue are lookingforward to welcoming you back to discover you rejuvenated journey.
Nishaan
King Guest Room
Stayed in Jun 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 20, 2024
I recently stayed at the Hilton Garden Inn Shenzen for a short weekend getaway and overall, my stay was quite pleasant. The hotel's location was convenient, with plenty of restaurants and shops within walking distance. The room was clean and comfortable, with a comfy bed and modern amenities. The staff were friendly and welcoming, and the check-in process was smooth and efficient. The hotel's lobby area was also nicely decorated and had a cozy atmosphere. However, there was one major disappointment - the breakfast. Unfortunately, the selection was limited and the food quality was not up to par. The continental breakfast spread was lacking in variety, with only a few pastries and cereals available. and the coffee was ununavailable Despite this, I would still recommend the hotel to others. The good far outweighs the bad, and I would consider staying here again in the future. Just be prepared for a mediocre breakfast experience.
Response from Property: Dear Guest, We sincerely appreciate your trust in choosing to stay with us again.It is always encouraging to hear positivefeedback, particularly when it comes from those who matter the most-you! We do hope that on your next visit we could also be the home away from home and provide our promised service.In the mean time all the associates from Hilton Garden Inn Shenzhen Nanshan Avenue are lookingforward to welcoming you back to discover you rejuvenated journey.
Anonymous User
Twin Guest Room
Stayed in Jun 2024
Couples
20 review
4.0/5
Very Good
Posted on Jun 11, 2024
Had a good long weekend stay at this hotel. Love the spacious room, very friendly and professional staff. Easy access to various shopping areas.
Response from Property: Dear Value guest,Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue! I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue. Thank you for taking the time to complete our customer questionnaire. The scores you provided on various aspects are very important to us.Reviewing your feedback, I really appreciate for your recognition, it is the best gift for the entire hotel .We do hope that on your next visit we can also deliver our promised service. In the meantime, my team and I look forward to welcoming you back to Hilton Garden Inn Shenzhen Nanshan Avenue discover your renewal journey.
Stanley
Twin Guest Room
Stayed in Apr 2024
Family
6 review
4.2/5
Very Good
Posted on Apr 15, 2024
It comes to my notice that it's a very nice hotel with 4 stars rating, It gave me surprise a very good efficiency for checking however, she provided a double beds rooms to me instead. She made me a little unhappy feeling for not details checking my request before hand. Nevertheless, I found the room kept in very good looking but without providing a basket of fruit to me as promised before for my happy birthday. Not at all, I still very happy with my honey in this two days. Finally, I would like to say very appreciated the performance of two guys whom gave me a very helpful while I call the mobile taxi to take me to other positions, thanks you very much for the good guys. It's really a good man of your hotel, proud ifyours having such a good senior to serve us
Response from Property: Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue!I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue! Thank you for taking the time to complete our customer questionnaire. The scores you provided on various aspects are very important to us. Reviewing your feedback I noticed that we failed your expectations in some areas. Please accept my apologies for any inconvenience caused to you. I have passed your feedback to concerned departments to investigate and we will take actions to rectify immediately. I am highly appreciate for your understanding & tolerance, and I am also fully aware there are a lot areas that we need to improve. We do hope that on your next visit we can deliver our promised service. In the meantime, my team and I look forward to welcoming you back Hilton Garden Inn Shenzhen Nanshan Avenue to discover your renewal journey.
ryam
Twin Guest Room
Stayed in Oct 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 27, 2023
Room is big, good location, worth money, front desk is friendly and willing to help.
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Shenzhen Nanshan Avenue and for commenting on your experience in the hotel. We look forward to your next stay and the hotel can provide you with five-star services that give you great value for money. Your support is the driving force for our progress. We hope to meet you again soon. I wish you a smooth journey and a happy life!
Guest User
King Guest Room
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 10, 2024
very comfortable . staffs are nice and give me a good experience.
Response from Property: Dear Value guest,Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue! I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue. Thank you for taking the time to complete our customer questionnaire. The scores you provided on various aspects are very important to us.Reviewing your feedback, I really appreciate for your recognition, it is the best gift for the entire hotel .We do hope that on your next visit we can also deliver our promised service. In the meantime, my team and I look forward to welcoming you back to Hilton Garden Inn Shenzhen Nanshan Avenue discover your renewal journey.
Chun Wing Alex
King Guest Room
Stayed in Jan 2024
Couples
3 review
3.5/5
Posted on Jan 22, 2024
good!
Response from Property: Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue! I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue. Reviewing your feedback I noticed that we failed your expectations in facilities and environment . Please accept my apologies for any inconvenience caused to you, and I am also fully aware there are a lot areas that we need to improve. We do hope that on your next visit we can deliver our promised service. In the meantime, my team and I look forward to welcoming you back Hilton Garden Inn Shenzhen Nanshan Avenue to discover your renewal journey.
Thobile Thocandy
Twin Guest Room
Stayed in Apr 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on May 4, 2024
This was such a great cozy stay for my friend and I, highly recommend it!
Eric Cartman
Twin Guest Room
Stayed in Aug 2023
Solo travelers
4 review
4.7/5
Amazing
Posted on Aug 7, 2023
Great location with best service. Very helpful staff. Good value for breakfast.
Response from Property: Dear Guest,Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue! I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue. Thank you for taking the time to complete our customer questionnaire. The scores you provided on various aspects are very important to us. In the meantime, my team and I look forward to welcoming you back to Hilton Garden Inn Shenzhen Nanshan Avenue discover your renewal journey.
ESTELLA
Twin Guest Room
Stayed in May 2024
Family
16 review
4.0/5
Very Good
Posted on May 23, 2024
Good location, but a little expensive for the whole aspectS
Response from Property: Dear value guest:Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue! I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue.Reviewing your feedback, I really appreciate for your recognition, I have passed your feedback to concerned departments to investigate and we will take actions to rectify immediately We do hope that on your next visit we can also deliver our promised service. In the meantime, my team and I look forward to welcoming you back to Hilton Garden Inn Shenzhen Nanshan Avenue discover your renewal journey.
Guest User
King Guest Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 19, 2024
Good and nice location, suggest for business travellers and family.
agrix
King Deluxe Room
Stayed in Oct 2023
Solo travelers
11 review
5.0/5
Outstanding
Posted on Oct 30, 2023
he establishment provided an exceptional experience, showcasing its charm through well-appointed rooms with a touch of elegance. The bathrooms were immaculate, stocked with a comprehensive array of toiletries, ensuring guests' comfort. The receptionist and staff stood out for their remarkable hospitality, going above and beyond to make visitors feel at home. Adding to the delight, the culinary offerings were nothing short of excellent, delivering a memorable and delectable dining experience that complemented the overall excellence of the establishment.