Apartments Swiss Star Marc Aurel Reviews

I didn’t want to give 1 star but it was really disappointing. Oka, Trip.com didn’t mention that there is AC, so it’s fair that the room didn’t have it but not even a fan and it was extremely hot! There is no trash bin in the room so we had to use our own plastic bags to collect waste. There is no wifi (even though they promised there would be info in the room about it, there wasn’t). The shower has no curtain or wall so water splashed everywhere when taking shower. Nonetheless, it was fine for just sleeping but even with the quite low price considering it’s Zürich, it was not a pleasant experience. Maybe I’m too picky, hence the neutral rating.

Hair dryer isn't working TV working on and off no curtain noisy, tram, bus and pedestrian and traffic right outside the hotel room

I really did not enjoy this stay as it is over a mile from the train station and a mile and a half from the lake and most of the things you want to see. It is a dingy facility that had loud people constantly coming in and out. There are no staff on site and someone booked a room and was unable to get his keys and was complaining loudly in the hall that no one that ran the place would help him. I had trouble getting the light in the bathroom to turn on as it came in intermittently. The first morning no hot water in the shower but the second morning there was adequate hot water. This place is the pits really and in the end I wish I had spent the extra $20USD a night for a better place.

Very nice ❤️👏

Everything is going k, but bed is not comfortable for me and also because there’s no air conditioning,you need to open the window thus too noisy

It's a good stay in general.

I stayed there for one night. The fridge didn't get cold. There was a hair dryer so that was nice.

I regret booking this hotel and would give it the lowest possible score. The main reason I chose this place was because it said there was parking, but upon arrival this was not true. Furthermore, the check-in information and communication was poor and unclear until I actually arrived at the hotel.

It was not the room in the picture. It was very narrow and the beds were uncomfortable. My only positive comment is the location.

I'm glad that I don't have to meet anyone face-to-face when checking in and checking out. However, I did not receive an email until the day I was staying, and the email was finally sent in the afternoon of the same day.

You have to prepare in advance for check-in. It’s quite a distance from the station, but overall I’m quite satisfied.

The location of the hotel is very good. There was a small episode before check-in. I didn't receive the hotel email. I contacted the customer service and resolved it quickly.

Check-in and check-out are not face-to-face. There were 2 key boxes outside, and one of them didn't work well, so I suddenly got impatient. A passerby will finally get the key for you to operate this and that. Considering the facilities inside and the distance from the station, does the evaluation fall a little?

It was an emergency booking, booked yesterday for today. Already by the booking I sensed that something was off. As I needed assistance with the booking I wrote an e-mail at 4:50 PM. After half an hour they didn't answer. It can happen if you're busy. So I tried to call them at 5:20 but nobody picked up. I tried again at 5:45, still nobody picked up. After that I created a new account to be able to book the Studio and the website gave a note saying that I would receive the e-mail confirmation with the check-in instructions in a few minutes. After 20 minutes I didn't receive anything and called again. This time they surprisingly answered the call and I told them about it. They said that it usually takes from 40 minutes to an hour to get the confirmation, then asked for my name and sent it to me "manually". I checked in at 2:05 today and as I open the door I got taken by a smell of closed/unused room. The sight wasn't better: it wasn't the Studio that I booked. So I called again and tried to explain, but the (teenager? sounded like one based on the voice) employee passive-aggressively told me that it's my own fault if I look at the photos on the homepage and book another studio. I answered him that the photos were on the reservation and he raised his voice and told me again the same thing, at which point I also raised my voice and told him to calm down and listen. He then shouted "Calm down? you don't tell me to calm down!" and then hung up the phone in my face. I think I'll check if there are some legal ways to get my money back.