My husband and I just returned from a trip to Foz do Iguacu, and we stayed at this property. Check in went smoothly, and the staff member who checked us in was very helpful, both when we checked in, as well as when our tour company failed to show up for our tour. He started the process of helping us make other arrangements for the tour, and then his colleague, Wagner, stepped in at the shift change. Wagner's help was invaluable!! We had another issue with a pick up later that evening for an event that we booked through the hotel, and he not only called the company, he also empathized with us and took a genuine interest in getting to know us while we waited for our pick up, which finally showed up an hour after the scheduled pick up time. The only negative that is worth mentioning is that all correspondence from the hotel before our arrival was in Portuguese, a language that neither my husband nor myself speaks. I reached out twice to the hotel to ask them to send emails in English but did not receive any acknowledgment of those emails and actually, subsequently, received another email in Portuguese, presumably to do a web check in from my guesses based on my knowledge of Spanish and some of the similarities between the languages. It turns out, none of that impacted our ability to check in in person, but what if it had? I realize the hotel is in Brazil, but consideration should be made for those of us who do not speak the language, or at least acknowledgment when proactively asked to send a translated summary of what is being requested. Ultimately, we appreciated the staff's kindness and assistance (including giving us a place to shower and change clothes after a long flight while we waited for our room), and hope they take the above suggestion about their correspondence into consideration.
Very Good
10 Reviews