The room we had was very spacious and comfortable however, there were small insects in the rooms and the locks on two of the windows were broken. The restaurant service was extremely poor, it took over 1 hour to get our meal order, the portion of food served for breakfast was limited. Hair was on the fruit salad for 2 consecutive mornings.
Staff were very friendly especially Mrs Beverly. She was amazing!
I enjoyed my stay at Toby’s . My rooms were beautiful for the three of us. The staff members were very friendly from the front desk to the security guards and housekeepers. Special shout out to Wilton he made our day starting with breakfast in the dining room. The food was great and reasonably priced. Will definitely stay again.
This was my first all inclusive hotel experience in jamaica. It was excellent from check in point onwards. All staff members were exceptional, customer service second to none. The variety of food included traditional as well as other selections and was great. If there was a downside it would be the traffic noise that could be head from room 643, maybe a better sound barrier would help. Also even though it is not totally the responsibility of the hotel, they arranged for transportation to the airport, approximately 5 minutes away for which we were charged £37 for 2 people! A better choice of taxi driver who charges a fairer price should be considered. Despite that I would definitely use S hotel again and recommend to others, especially those who only trust the larger more commercial establishments
Everything was great except some workers were rude and for the fact that I payed so much money for 1 night, we didn't have any toothpaste since we forgot. Furthermore we were told we have to buy it from the gift shop which didn't open until 9am. Very disappointed. I had to eat breakfast without brushing my teeth. I feel like there should be certain things at a 5 star all inclusive hotel since we're paying so much money for 1 night.
There was no one there to pick us up from the airport even though I called the day before and was told to send a WhatsApp message when we arrived at Sangster Airport and waited at Column A, but no one came. We even tried to contact the hotel, but could not get through. In the end we had to make our own way to the hotel from the airport after 8.30pm at night. This is unacceptable.
The room we had was near the top and there was no lift. There were plenty of stairs which was not acceptable as are both in our late 60s. If I had known this was the case, I would have not booked this hotel. The staff were nice, but the hotel needs a re-vamp.
The hotel was great value for the price, excellent location on the hip strip. If room is at the back then you’re away from the noise in the strip.
The only drawback is that the hotel does not provide access passes to Doctor’s Cave beach which a lot of the hotels in the area does. Harmony Beach Park is free and it’s an easy walk
With a stay at Tropical Court Hotel in Montego Bay, you'll be a 3-minute drive from Doctor's Cave Beach and 6 minutes from Jamaica Beaches. This hotel is 4.3 mi (7 km) from Montego Bay Cruise Ship Terminal and 8.1 mi (13 km) from Rose Hall Great House.
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.
Full breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
The front desk is staffed during limited hours. Free self parking is available onsite.
Make yourself at home in one of the 16 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.
Great location and great view from room. The rooms have a lot to be desired. They are old and somewhat dirty. Although that may add to the charm for some people.
Great view from the room , decent buffet okay Snack bar, staff was in the restaurant a friendly although I found at times the reception staff were slow and not the most pleasant. It was disappointing when I needed to change for my taxi but they didn’t have any to give me and I had to overpay my taxi driver from the airport.
In addition to that this hotel charges more $20 to get to the airport then the normal taxi services do.
I’m not gonna say that it’s a horrible stay but unfortunately my expectations were not met by a long shot .
Good value for the price though I guess
The Lawrence Pool House provides a great place for travelers to relax after a busy day. The Lawrence Pool House is an ideal choice for travelers who want to take in the sights and sounds of Montego Bay. The hotel is only 5km from Sangster International Airport and 9km from Jamaica Rail Way Corp., giving guests a number of convenient transportation options. With multiple attractions nearby including Basileia Palace - Catering & Accommodation, Treasure Hunt Gaming and Nature's Bliss Jamaica - Lifestyle Center, guests will find plenty to keep themselves occupied. In their spare time, guests can explore the hotel's surroundings. This Montego Bay hotel features parking on site.
20 reviews
6.8/10
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9.2/10
Great
GGuest UserThis was my first all inclusive hotel experience in jamaica. It was excellent from check in point onwards. All staff members were exceptional, customer service second to none. The variety of food included traditional as well as other selections and was great. If there was a downside it would be the traffic noise that could be head from room 643, maybe a better sound barrier would help. Also even though it is not totally the responsibility of the hotel, they arranged for transportation to the airport, approximately 5 minutes away for which we were charged £37 for 2 people! A better choice of taxi driver who charges a fairer price should be considered. Despite that I would definitely use S hotel again and recommend to others, especially those who only trust the larger more commercial establishments
GGuest UserThere was no one there to pick us up from the airport even though I called the day before and was told to send a WhatsApp message when we arrived at Sangster Airport and waited at Column A, but no one came. We even tried to contact the hotel, but could not get through. In the end we had to make our own way to the hotel from the airport after 8.30pm at night. This is unacceptable.
The room we had was near the top and there was no lift. There were plenty of stairs which was not acceptable as are both in our late 60s. If I had known this was the case, I would have not booked this hotel. The staff were nice, but the hotel needs a re-vamp.
GGuest UserI enjoyed my stay at Toby’s . My rooms were beautiful for the three of us. The staff members were very friendly from the front desk to the security guards and housekeepers. Special shout out to Wilton he made our day starting with breakfast in the dining room. The food was great and reasonably priced. Will definitely stay again.
GGuest UserThe hotel was great value for the price, excellent location on the hip strip. If room is at the back then you’re away from the noise in the strip.
The only drawback is that the hotel does not provide access passes to Doctor’s Cave beach which a lot of the hotels in the area does. Harmony Beach Park is free and it’s an easy walk
AAnonymous UserPleasant stay.
The exterior and the interior are beautiful, sea view, clean.
Suggestions: the room requires maintenance, sound isolation needs improvement. You can hear conversations and activities from the neighbors.
The pillows can be upgraded.
Overall good experience, the family was polite and attentive.
AAvia-DawnThe staff was quite friendly. Simple check on process. My room had a great view and my bed was comfy. It was quiet and relaxing. One thing I would want to see is soaps in the bathroom and a more thorough cleaning process in the shower.
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