The location was good, but the toilets were flooded, and the front desk staff were inexperienced; check-in took a long time and they couldn't figure out the bill, and they didn't know how to use the system.
However, Ctrip's customer service was excellent; they were very helpful in communication.
Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…
I had an exceptional stay at Hotel Torre Praia. The staff were incredibly attentive and welcoming. The food was delightful, offering a wide range of delicious options that I thoroughly enjoyed. The hotel was exactly as depicted in the photos, conveniently located right by the beach in a stunningly picturesque area. My room was spotless and was refreshed every day, adding to the overall comfort of my experience.
The Porto Santo Hotel & Spa is an excellent choice for those who seek rest and quiet. Although it is a modest hotel, it is extremely comfortable and comfortable. I emphasise especially the sympathy and availability of the staff, which makes the experience even more pleasant. And the beach bar? Just spectacular perfect to enjoy sunset with a drink in the hand. I recommend!
Wonderful experience and the best hotel during our stay in Madeira. Perfect price and value proposition with a staff who are really customers oriented and friendly. Smaller hotel what is never overcrowded. Nice charming design elements.
Very good breakfast with selection of local cheeses and meat. Real juice would be the only needed improvement and some pastel de Nata for the breakfast would add to the mandatory Portuguese experience. Otherwise 100% perfect stay. Excellent swimming pool with sea water.
Yes. The rooms are somewhat dated but super clean and comfortable. I didn't came here to see golden chandeliers so l was super satistied!
Excellent location and direct sea access. What more could one look for??
Mr. Fernandes at the front desk was very good and enthusiastic. However, the hotel was holding an event these days, and the music on the rooftop was very loud, starting at 10:00 pm and lasting until 7:00 in the morning. I couldn't get a good rest. The location is great, next to the museum and the seaside pedestrian street, and close to the city center~ but avoid event days
The suites are located on southern beach ***** of the island, accessible by 2 buses or a taxi from the ferry port. Staff was very friendly, although not always aware of things when we asked some questions, but they did endeavour to find out. The bathroom does not have an exhaust fan, and needs some work and the rooms could do with some fresh paint. But overall very nice and comfortable, clean large outdoor pool, plenty of send beds, and umbrellas and beds directly on the beach with lifeguard on duty. The breakfast was tasty too with plenty of options. Would stay again
The location is not only conveniently situated but also offers stunning surroundings that enhance the overall experience. The facility itself is thoughtfully designed, combining modern amenities with a welcoming atmosphere, ensuring that every guest feels comfortable and well-accommodated
Hotel localizado dentro do Centro Comercial Plaza Madeira. Difícil achar pois a entrada é pelo Shopping (?) ou pela garagem privada em baixo do shopping. Pouca informação e difícil de entender como chegar a recepção pela garagem. Até o Waze se embaralhou para achar o hotel. Sobimos 2 ascensores e entramos em porta com campainha, corredor estrito e depois um terraço a descoberto. Daí uma porta de vidro pesada para acessar pelo lounge de eventos. Piso todo de cascalho (pedra) com rolamento difícil das malas com rodas. Apesar da maratona (jogo escape) o hotel é boutique como visual bonito e com uma café da manhã de um 5 estrelas. Se melhorassem a chegada para recepcionar os clientes como é costume nos Hotéis 5 estrela ficaria um Luxo só. o aquecimento da piscina no Terrace seria uma mais valia.
Quartos limpos e minibar ”on demand”. Gostamos até do robô que recolhe os pratos e utensílios do café.
Great
113 reviews
9.2/10
Price from
THB 6,994
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”Very pleasant stay at this spotless hotel by the seaside, right next to the natural pools. The staff were very attentive, with thoughtful daily gestures (welcome drinks, bottle of sparkling wine, etc.). The view from the rooms matches the photos. The small spa area is well maintained. Breakfast is rich in fresh local products. The restaurant offers dishes that are both generous and refined — a rare combination in the area.”
For a four-star hotel, the pillows is too bad, uncomfortable, maybe because it's the cheapest room? The toilet flushing noise is kinda loud, but it's quiet room after all. No electric kettle in the room, 2 euros for 1L mineral water. Nothing else to complain about. Clean and tidy, staff are friendly and professional, good service.
This hotel is simply 100% the best in everything🩷🩷🩷I really enjoyed each and every service. The reception, the kitchen, the music in the evening, the transportation, the cleanliness in the room. The decorations in the room on my birthday👌👌👌 This hotel is more than what you see on the photos, it's epic!!! I just love it🥂
We loved this hotel, the room was amazing with a gorgeous view, the breakfast was delicious with a wide variety, and the pool area was great. Would definitely recommend!
The rooms were nice and spacious with nice balconies on a great location. The rooms could use a renovation and be better cleaned especially in more hidden places like under the bed. The hairdryer overheated easily. The breakfast is good and varied and the staff is the best part of the hotel, super friendly!
A stunning location and a very comfortable, clean hotel with amazing views from the bedroom and restaurant. Walking opportunities are limited due to the steepness of the terrain but there’s a great path down to Curral do Freitas (45-60 minutes). Service was very good but the vegetarian food was not up to the standards that we expected. Good selection at breakfast but the hot breakfast is not kept warm. Nice jacuzzi and nice, small indoor pool.Certainly worth a visit but could be even better with better food as it’s a long way to the nearest restaurant. €3.35 bus from Funchal (No. 81) but check timetables carefully
Wonderful experience and the best hotel during our stay in Madeira. Perfect price and value proposition with a staff who are really customers oriented and friendly. Smaller hotel what is never overcrowded. Nice charming design elements. Very good breakfast with selection of local cheeses and meat. Real juice would be the only needed improvement and some pastel de Nata for the breakfast would add to the mandatory Portuguese experience. Otherwise 100% perfect stay. Excellent swimming pool with sea water. Yes. The rooms are somewhat dated but super clean and comfortable. I didn't came here to see golden chandeliers so l was super satistied! Excellent location and direct sea access. What more could one look for??
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