Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
The hotel was good, and both the receptionist were so helpful and had a good sense of humour. They were always ready to help., The only downside was we missed on goring in the pool as the Ph levels were high on the day we wanted to use. The breakfast was fresh and very good too
Hotel is conveniently situated close to the town center mall and lots of restaurants My room was comfortable and clean and breakfast was good with a fair selection on offer.
This hotel was located just off the motorway, and fairly easy to find. Upon arrival/check in we were informed of our room number and given our key card, however no information was provided. ie (check out times, breakfast times, any of the bar/restaurant details, pool/fitness centre details. We had to go back and forth to reception through out to get the information we needed. Fortunately the staff were friendly and welcoming which made easy to approach them.
Room was nice, bit cramped even for a king privilege room. Not much space to walk, too many unnecessary chairs. Room and bathroom was clean. Mini fridge was nicely stocked up with water and soft drinks for free. TV in the room was a smart tv, allowed us to watch Netflix via screen mirroring which was excellent. Bed was comfortable with multiple pillow options. Sockets and USB charging points on both sides of the room, great for charging multiple devices. Full length mirror and cupboard space to hang up clothes. Nice gown and slippers presented neatly on the bed.
We did visit the pool facilities on multiple occasions during our stay. It was just a medium size. With a separate jacuzzi and steam room and sauna. Pool water was nice temperature, slightly warm which felt really nice. Lighting in the pool area was poor, quite dimly lit. Lockers in changing area needs a padlock, as we didn’t know we didn’t take out. Some chairs are available on the pool side which we were able to put out things.
Dining room was nicely laid out with ample space to move around. Breakfast had multiple options including vegetarian options available on request. Staff were friendly and helpful.
Overall a pleasant stay. Would recommend it.
Located in Shrewsbury, Hawkstone Hall Hotel & Gardens is in the historical district, within a 10-minute drive of Hawkstone Park Hotel Golf Course and Hodnet Hall Gardens. This golf hotel is 2.4 mi (3.8 km) from Hawkstone Park Follies and 9 mi (14.5 km) from The Festival Drayton Centre.
Treat yourself with massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
Take advantage of the hotel's room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.
Make yourself at home in one of the 37 guestrooms featuring espresso makers and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
We asked for a quiet room and were given one at the front on the main road which was anything but quiet, the room did not live up to the pictures and needed some work, but it was reasonably priced and servicable. We didn't eat here but our drinks on the first night was almost £12 for a large gin and a pint, that was with a 10% discount as we were staying there.
The cons were not enough to warrant a complaint but we wouldn't book here again
I only booked for one night to break our journey to North Wales from London, so my expectations were not that high, I just wanted a bed for the night.
The location was within walking distance from Shrewsbury station, down a small alley off the main shopping street. I didn't realise it would get quite noisy, and there was actually a band playing in the pub the night of our stay - our room was directly above it! So we went to bed late! For some this could've been a disaster, but saw the funny side and at least the band were playing songs I liked, and I travelled with ear plugs so did manage to get to sleep. The room was well equipped, comfortable & clean besides this.
I had booked breakfast but due to not realising what time it would start from and having to be on an early train, actually couldn't stay for it. To compensate the lady who checked us in kindly offered to make us lunch instead, so we had some sandwiches, nuts, crisps and snacks from the bar to take with us, which I appreciated, as I was travelling with my young son.
We stayed in the hotel for 2 nights as we come to visit friends in Shrewsbury. Hotel is near ring road, so some distance from the town centre but this is not a problem for us we have the use of car. It paid just £70 a night for two with breakfast included, which is great value for money.
The room is quite spacious. We particularly like the shower. There is a little bench inside the cubicle, which is super handy. The water pressure can Make England Great Again. The hot water temperature was fantastic as well.
I found the bed decent although I have stayed in some other hotels with better bed. Somehow I felt it was not as wide as I liked. The mattress was okay and I had reasonably good sleep for both nights.
The breakfast was about average. But given the cost I have no complaints whatsoever.
Located in Oswestry, Lake Vyrnwy Hotel & Spa is in the mountains, a 2-minute drive from Lake Vyrnwy and 14 minutes from Llanfyllin Workhouse. This luxury hotel is 14.2 mi (22.9 km) from Pistyll Rhaeadr and 15.6 mi (25.1 km) from Welshpool & Llanfair Light Railway.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy British cuisine at Tavern, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Stay in one of 52 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Very Good
57 reviews
8.3/10
Price from
TRY 3,879
per night
Check Availability
See All Pet Friendly Hotels in Shropshire
Travelers Reviews of Shropshire Hotels
See all
9.0/10
Great
GGuest UserNo choice of cooked breakfast , no room service on first day and had to ask for clean towels, no shower gel- shampoo as advertised, dangerous exit on to highway - needs mirrors, faulty light switch for bathroom which was replaced after 2 days
GGuest UserExcellent stay.
Made to feel very welcome.
Enjoyed the picnic basket breakfasts and dinner the restaurant.
I will definitely stay here again!
AAnonymous UserThe hotel hostess Juliet was very enthusiastic and helped us plan the walking route. The location of the hotel is excellent, and the iron bridge is outside the window.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.