Few niggles but fantastic stay overall especially the Spa service! Didn’t order food or try the restaurant so can’t comment on that.
Toilet facilities fully equipped with essentials you might be missing, like toiletries for women, dry shampoo and deodorant. I’ve never seen this at any other hotel I’ve stayed in, so it’s a nice touch!
Close to the station which is a bonus, a little walk to the city centre with plenty of places to eat.
The location and environment are too big, and the house feels very much, like the castle, I like it very much, the forest park is still worth a day, the hotel environment is first class, absolutely good value for money, the house is a little smaller, but the UK is the same
We stayed for 1 night at this hotel. The room was lovely and staff were friendly. I requested a room with a bath which we got. However there was no plug in the bath so it wouldn’t fill up. The reception was helpful at getting us a new plug tho. We also used the swimming pool which was lovey and very clean. Overall a good experience.
Pleasant room. Only stayed for 8 hours in total, so did not use any of the hotel amenities. Decor is looking a little worn but far from outdated and dilapidated. Bedroom was a fair size and tidy. Tea/coffee supplies, bottled water, hairdryer, iron, soap/shampoo/shower gel. The only thing thing letting the stay down was the bed. The frame felt a little unstable and the mattress felt very ‘bouncy’ and cheap. I still managed to sleep ok but I have slept in much more comfortable beds at basic hotels. Overall, for the amount I paid, it was well worth the stay.
Can’t fault a thing, really lovely place to stay with little ones. They really looked after us with special touches, including a stunning play area and bedtime milk and cookies
Stayed here for a family trip during half-term. It was really helpful that they prepared bunk beds for the kids.
They also prepared a small gift for a family member's birthday, which added to our memories in Portsmouth. The beach at sunset was absolutely stunning.
Breakfast was British style, neither good nor bad, but the open space was nice.
Unfortunately, we couldn't use the pool, which was a highlight of our trip. The times printed on the sheet we received at reception were incorrect. We had chosen this hotel specifically for the pool, so it took some effort to calm the kids down.
Thank you very much for your hospitality during our stay.
As I was not travelling by car, the hotel was a bit far from the Southampton railway station. The bus passing by the hotel only ran once an hour, which was a bit inconvenient. However, the decoration of the hotel completely met my requirements. It was a very historic British building with a swimming pool. Breakfast was served in an old British space, which was a very refreshing start to a new day.
We had a lovely time we were here 40 years ago for our honeymoon. The hotel left us a decorated plate with chocolates which was very thoughtful. Food was delicious and staff were lovely definitely going again .
It was a great experience for us as a family, I have to booked 2 rooms to accommodate the family of four, everything was absolutely fantastic. Kids enjoyed the food. It was 9/10 stars for all, except that it took us so long to wait for the room that was interconnected with the other room. I was told at first that it was interconnected but then when we went in there it wasn’t. huge thanks to Ms. Nadia from the front desk who was there to help us and got everything sorted for 10 minutes.
The staff were very nice, helpful and friendly 😊 we will definitely be back again.
This is a trendy local fitness hotel. The food was great, and the self check-in system was very modern. The bed, pillows, and duvet in the room were all incredibly comfortable. I would definitely stay here again.
SStaceyI was a little bit disappointed staying at the Apollo hotel when I booked, i booked it for two adults and one child and when I got there there was only a double bed, they told me they would put in a single bed for me whilst I was out and when I got back to the hotel at 8:30pm there still wasn’t a bed they eventually at 10pm gave me a camp bed with springs missing for my four-year-old to sleep on I wasn’t happy, so in the end I ended up sleeping on the floor so my daughter could have the bed with her dad, it’s a real shame to see a hotel that I stayed in when I got married has gone downhill, there was a lot of dirty trays in the corridors on the way to the room, but on entrance of the hotel was beautiful,
GGuest UserBreakfast at the weekend doesn't start until 8.00am. We were playing a Pickleball Tournament on their Acrylic tennis courts and needed to digest our food before running around! The hot items weren't all out which was irritating. Bacon, sausages and eggs were missing. As soon as the eggs arrived they were gone because everyone was queuing. If it says breakfast starts at 8.00, then it should all be available on time! Pools are great, (one specifically for children and one for adults. Sporting facility was excellent. Free parking for hotel guests.
Bedroom was very clean and had everything one needed. No air con, but fan in cupboard. Magnifying mirror, iron & board, hairdryer.
I had to stay at the hotel to continue playing my tournament, but wanted to have a last swim to ease my muscles before driving home in a terrible heatwave. They said check out had been at 11.00am and I would have to pay £10! I thought that was rather steep so declined. There was hardly anyone in the pool and a small kind gesture after paying for 2 nights would have lifted my spirits and given a better impression. The pool was also only open from 8.00am. Far too late if people want a swim before breakfast.
Dogs seem to be allowed at the hotel in the bedrooms. 4 yapping dogs in one room is a bit much. Awful for the cleaners and I put the TV on to mask the noise!
Drinks and food quite expensive. Great Indian in the village!
It was great though being able to stay at the actual venue for the tournament. Cheaper through Trip com than the Tournament offer rate!
GGuest UserFew niggles but fantastic stay overall especially the Spa service! Didn’t order food or try the restaurant so can’t comment on that.
Toilet facilities fully equipped with essentials you might be missing, like toiletries for women, dry shampoo and deodorant. I’ve never seen this at any other hotel I’ve stayed in, so it’s a nice touch!
Close to the station which is a bonus, a little walk to the city centre with plenty of places to eat.
GGuest UserStayed here for a family trip during half-term. It was really helpful that they prepared bunk beds for the kids.
They also prepared a small gift for a family member's birthday, which added to our memories in Portsmouth. The beach at sunset was absolutely stunning.
Breakfast was British style, neither good nor bad, but the open space was nice.
Unfortunately, we couldn't use the pool, which was a highlight of our trip. The times printed on the sheet we received at reception were incorrect. We had chosen this hotel specifically for the pool, so it took some effort to calm the kids down.
Thank you very much for your hospitality during our stay.
MMisisGIt was a great experience for us as a family, I have to booked 2 rooms to accommodate the family of four, everything was absolutely fantastic. Kids enjoyed the food. It was 9/10 stars for all, except that it took us so long to wait for the room that was interconnected with the other room. I was told at first that it was interconnected but then when we went in there it wasn’t. huge thanks to Ms. Nadia from the front desk who was there to help us and got everything sorted for 10 minutes.
The staff were very nice, helpful and friendly 😊 we will definitely be back again.
GGuest UserA repeat visit to Norton Park Spa Hotel. I really enjoy the peaceful location with beautiful grounds where you can walk through woodland or sit on a swing gazing out at the lake.
The spa is perfectly acceptable - no idea why some have left bad reviews. Great sauna and steam room, plus real ice pile and strong, cold (or hot) shower available close to these two facilities which is great extra. Pool is big enough to swim laps (not just a token effort) and there are couple of heated, tiled loungers pool side too. I treated myself to a treatment of back massage and full body exfoliation with oil application, which was absolutely wonderful. Relaxation room after the treatment was welcome touch. I have used spas across the world at top hotels and this was up there with the best.
Restaurant is really high quality, certainly above my expectations of British hotel catering. The breakfast buffet has everything you could require - although it is self-service on the tea/coffee which I'd rather have served to table - plus you can order extras for free, like poached eggs and porridge, which are then cooked to order. There are also some pay-for extras if required. Dinner was even more fantastic - have eaten there four times in two stays and cannot fault.
GGuest UserThe hotel is in a great, quiet location and it is a very beautiful building. The room was clean and pleasant, but it wasn't quite what I expected. Through Trip I thought I had booked one room up from the smallest option, but alas turns out I had not! The bed was also advertised as a standard double, it definitely is not in the smaller rooms, it is a small double, and this made sleeping for two a little uncomfortable. The room was also very hot even though we turned the radiator off and had the window open all night but I think this is just due to it being an older building, heat rises etc. The pool room really needs TLC. It is very overlooked and we felt really lets the hotel down. It's shame as it's a lovely space - even a quick lick of paint would bring it back to life if money doesn't allow for larger maintenance. Staff were all very friendly, especially the two we were served by in the restaurant for dinner. The food was okay but a little over priced but the service made up for that. All in all for a quick overnight stop it was fine.
PPatriciaSpacious room, comfortable bed, good value for money, good buffet breakfast, scrambled eggs, bacon, sausages, yogurts...etc. Some fruit, there could be more variety, but in summary it was good. Parking is paid.
JJohnRLovely hotel, beautiful grounds. Feels like you're well outside Southampton but are only 15 mins away. (Daughter in Uni there)
Room was nice, we had exec but this isn't worth it to me. It only gives you a better coffee machine and we weren't in the room enough to use it. Save the £20.
No lifts so cases up to the third floor was a bit of a pain. If you're waiting for a ferry and have lots of cases then this could be an issue. We saw a few people struggle with this.
Breakfast was good, staff very friendly. We didn't eat there in the evening, burgers and chips sort of menu but the nearby pub, Chilworth Arms was really good.
The pool is great, small (16m) but very nice with jacuzzi, steam and sauna. Towels provided. Staff very friendly. Pool surrounding has quite slippery tiles though. Leisure facility is a bit away from the hotel, only 300 hundred meters from the hotel front but enough to need an umbrella if raining.
All in all, a good value pleasant hotel. Much cheaper than Leonardo's in Soton and still close to Uni etc.
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