The hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained.
However, our stay was not without faults and there are definitely some things management needs to address:
- the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this.
- elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards.
- the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.
I absolutely love this hotel! It far exceeded my expectations. Initially, I just wanted a value-for-money option for my Penang trip, but staying here turned out to be amazing. The location is very convenient for exploring George Town’s attractions. The breakfast is fantastic! On my last day, I had to catch an early flight and paid for breakfast—never expected the variety and quality of food to be so worth the price. The staff are friendly, and the housekeeping team is polite and welcoming. The night view through the floor-to-ceiling windows was my favorite moment each night. I’ll definitely choose St Giles again when I return to Penang!
We love our stay here! Free yummy cookies when we checked in. haha! Room is awesome and the seaview is awesome too! Location is great, staff is friendly & we highly recommend this hotel when in Penang!
Nice,clean,affordable,comfortable and close to city and close to great places and food,amenities should also include toothbrushes set too,it would be a great addition
Cleanliness is good don’t get me wrong but my experience wasn’t that great due to the fact that there were many Charlie Ants in the dresser, toilet, shower, and balcony area.
Kudos to the hotel staff team tho for their prompt pest control services upon contacting them.
A lovely hotel for a family stay, offering an excellent breakfast. The staff are incredibly kind and always greet guests with warmth and professionalism.
Pearl View Hotel offers a simple and pleasant stay, with normal cleanliness standards. The surrounding area is convenient, with nearby food stalls that offer easy dining options. There’s nothing particularly surprising about the hotel, but it provides an average experience at a reasonable price. Perfect for those looking for a no-frills, budget-friendly place to stay.
This stay far exceeded my expectations – it perfectly embodies the feeling of ”home away from home”! The hotel's location is excellent, with convenient transportation, and the rooms are clean and comfortable. The staff are warm and attentive, especially the young man who speaks Chinese. Overall, it was a very pleasant stay, and I highly recommend it!
Great stay here - staff are pleasant and polite, room was clean and comfortable, breakfast was tasty, and location is conveniently beside Gurney Plaza with multiple shopping and dining options.
Made a request during booking for a complimentary cake to celebrate my mum’s birthday, and they very kindly noted it down and provided one.
Minor areas for improvement - made multiple calls from my room to the guest service which were unanswered over a span of 10-15 mins; bathroom door for room 1020 couldn’t close easily; and the flush for the toilet bowl also appears to be lacking power for a proper flush. But otherwise all good and a recommended hotel for Penang.
Penang's oldest 5-star hotel, with 140 years of history. Both the interior and exterior of the hotel are absolutely beautiful, creating a very relaxing atmosphere. We stayed in a Deluxe Twin Room in the Heritage Wing. Although the price wasn't cheap, it was definitely worth every penny and highly recommended. For breakfast, if you prefer more variety, I'd suggest the buffet in the new building – the selection is so vast it's dazzling, you'll only wish your stomach was bigger!
Great
1570 reviews
9.2/10
Price from
PKR 77,093
per night
Check Availability
See All Hotels With Spa in Penang
Travelers Reviews of Penang Hotels
See all
9.2/10
Great
__51FL920****Penang's oldest 5-star hotel, with 140 years of history. Both the interior and exterior of the hotel are absolutely beautiful, creating a very relaxing atmosphere. We stayed in a Deluxe Twin Room in the Heritage Wing. Although the price wasn't cheap, it was definitely worth every penny and highly recommended. For breakfast, if you prefer more variety, I'd suggest the buffet in the new building – the selection is so vast it's dazzling, you'll only wish your stomach was bigger!
GGuest User-Love the room - but I found used dirty bottle in the kitchen cardboard. Other than that the room is perfect, they light up free candle to smell nice daily and the room is spacious with good view and bathtub
-The grill seafood dinner buffet is a huge disappointment. The seafood is not fresh at all and they are super small, the oyster is like the size of my pinky nail. I rather you charge a more premium price and give me better quality seafood, I absolutely do not recommend the buffet
GGuest UserI absolutely love this hotel! It far exceeded my expectations. Initially, I just wanted a value-for-money option for my Penang trip, but staying here turned out to be amazing. The location is very convenient for exploring George Town’s attractions. The breakfast is fantastic! On my last day, I had to catch an early flight and paid for breakfast—never expected the variety and quality of food to be so worth the price. The staff are friendly, and the housekeeping team is polite and welcoming. The night view through the floor-to-ceiling windows was my favorite moment each night. I’ll definitely choose St Giles again when I return to Penang!
MMiaoMeowI found the hotel to be overall excellent and beautiful. The front desk and bellhop staff were quite enthusiastic, while others were just okay. The hotel facilities were also ample; for instance, since we arrived in the afternoon, the hotel allowed us to check in early. This meant I could easily take a nap on a sun lounger by the pool and even follow the sun to explore different parts of the hotel. The weather was great, and the ambiance was lovely. The hotel's location is fantastic, about a five-minute walk to the delicious Natsu. It was a shame that Bora Bora, right next to Natsu, was closed on Wednesday, so I missed out on the fire show, but the food was superb. The location is also a big plus for solo travelers wanting to go to the beach at night; I enjoyed a safe and peaceful time by myself. There were many breakfast options, but I felt the taste was pretty standard, nothing to write home about. My only minor complaint is that the shower head kept falling down and couldn't stay in place.
GGuest UserWe love our stay here! Free yummy cookies when we checked in. haha! Room is awesome and the seaview is awesome too! Location is great, staff is friendly & we highly recommend this hotel when in Penang!
MMyamuzThe resort is really nice and the room was comfortable but the service was a bit disappointing. When I checked out, I waited for the room inspection and the staff told me everything was okay. Around 15 minutes later they called and said there was an oil stain. Fine, I accepted it and paid.
But then at 4pm, they called again saying a pillow was missing. Honestly, if I really took the pillow, the bellboy who helped carry my things to the car would’ve noticed. And my luggage wasn’t even big enough to fit a pillow.
Stuff like this should be checked properly during checkout, not hours later. Hope they improve their process.
XXthephineI’ve stayed at Lone Pine a few times and always enjoyed the experience, but this trip was a bit disappointing. The room arrangement wasn’t smooth — my first room had a constant clicking sound, so I had to change rooms. Even though I booked earlier, the replacement room still didn’t feel like a good arrangement.
Breakfast also fell short of expectations. The variety was very limited, and both coffee machines ran out of coffee beans before 9am, so they couldn’t be used. At the egg station, I requested two hard-boiled eggs, but instead of preparing them, I was told to take the ones from the nasi lemak section. Overall, the breakfast service really needs improvement.
I also went for the Elite Hour for drinks and snacks, but the snack selection was honestly quite awful and extremely limited. It didn’t match the standard I expected from Lone Pine.
I hope the hotel can look into these details, as Lone Pine is a lovely place and I truly hope to see the experience return to the quality I used to enjoy.
TTdsinThe hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained.
However, our stay was not without faults and there are definitely some things management needs to address:
- the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this.
- elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards.
- the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.
MM537939****The rooms were very clean, and the service was excellent. It was a bit noisy with all the children, but it would be perfect if you're traveling with kids. The pool is large, and there are many activities. Plus, there's a park nearby with lots of fun things to do.
AAnonymous UserThis has come to be my favourite hotel in Penang now. Very close to the beach (though not recommended to swim at the beach). Well kept room. Friendly and warm staffs. Will surely be back whenever i return to Penang.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.