3 Stars Hotels in Rio Grande do Sul, Brazil

I had to carry out some emergency procedures in Porto Alegre and I really am glad to have chosen this hotel to host me, because the rooms are very large, clean and with much privacy to rest, Something that is very appreciated for a person who usually travels quite. In addition, I must emphasize in particular the attention they have to the customer, because when I asked for information on how to get to certain places, they not only indicated me how to get safely, but also how to get fastest, Taking the time needed to make sure **** that I understand, I would like to emphasize in particular Sandro, who very kindly explained everything with detail. To conclude, I only have to recommend this place with confidence, whether for tourists who want to visit Porto Alegre, or for those who have to travel for work, because in one way or another, I know they will feel well-cared and secure.

We arrived and were super well-served. All staff were quite charismatic and performing. The only thing that did not make the stay perfect is the bed of the room. They were two single beds together, making sleep a little uncomfortable. And all the things are perfect

O Hotel Encantos do Sul atende agora pela marca Life Hotéis Infinity e sua unidade de Gramado está localizada próximo ao eixo das Hortênsias, ligação entre Gramado e Canela, mais perto de Canela do que do centro de Gramado. Externamente a construção até traz algum ”encanto” para usar o termo sugerido, mas na minha modesta avaliação, para por aí. A fachada do hotel é em estilo alemão característico da região, mas a parte interna não condiz com o a externa. O Hotel conta com corredores de acesso aos apartamentos que circundam justamente esta fachada, deixando as janelas dos quarto abrirem para estes corredores e não para a parte externa de fato, algo que dificulta a iluminação, a ventilação e principalmente a privacidade, uma vez que se você não fechar as cortinas das janelas de seu quarto, quem passar no corredor tem uma clara visão da sua unidade habitacional. O quarto em si é bem amplo, ideal para famílias. Nós ficamos em uma unidade com 4 camas, duas de solteiro e uma de casal e nos atendeu muito bem. As camas eram confortáveis e o hotel é bem silencioso, proporcionando boa qualidade de sono. Internet no quarto boa. Banheiro funcional, meio antigo, mas em boas condições. No geral tudo OK com a unidade que utilizamos, a exceção mesmo das janelas que abriam para o corredor do hotel. Café da manhã bom, com opções normais que atendem bem, mas é exatamente igual todos os dias sem nenhum destaque especial. O hotel conta com estacionamento, um terreno aberto, do outro lado da rua. Não percebi ninguém monitorando ou cuidando mas a região pareceu bem segura, sem receios de deixar o carro lá. Atendimento bom, normal, nada mais do que a obrigação de quem trabalha no setor. Também não tivemos nenhuma demanda que exigisse mais da equipe mas no geral fomos bem recebidos e bem atendidos durante nossa estada. Foi uma hospedagem que nos atendeu mas passou longe da melhor experiência que já tivemos na região, por isso dei apenas um ”Razoável” mas acho que tem bom custo benefício e, pela tarifa certa, penso que nos hospedaríamos novamente.

The hotel is located in the historic centre of Porto Alegre, and it is the best I found to have stayed in it, because from the beach to several places walking. The hotel is old, along with a strong smell of cigarette in the corridors and rooms ( guests do not respect and smoke inside). Breakfast is very simple/ the basic of a coffee to start the day. The hotel is located in the building ( 20 floors) well in the centre of POA,in a quite well-being avenue near the municipal market.The hotel has 2 elevators. The rooms are of paper, so you can listen to everything next door.The air is in the entrance, well above the door, and when used, it forms a water pool well in the entrance of the room.Some rooms do not have a fridge. It serves only for 1 / 2 nights ...for who is short” passing in POA! for the value charged there are certainly more positive accommodation.

Tive uma excelente experiência no hotel, ótima localização 1,9 km do centro da cidade, da pra ir caminhando, a avenida é iluminada e cheia de lindas hortênsias, fica em frente o pórtico então você pode tirar fotos em horários vazios como de manhã e após as 22h. Tenho que ressaltar o ótimo atendimento do sr. Valdecir, muito solicito e simpático. O café da manhã tem muita variedade e tudo fresquinho. O colchão do quarto em que fiquei era novinho e o chuveiro bom. O hotel é antigo, mas oferece um bom preço de hospedagem, então é uma relação de custo benefício, não adianta pagar barato na hospedagem e achar que vai encontrar um hotel recém reformado com tudo novinho. O hotel é muito antigo e precisa de algumas reformas, mas me atendeu muito bem, limpinho, atendimento e localização excelentes e preço acessível. Eu voltaria com certeza.

The hotel needs to improve a little, in the matter of the bread served at breakfast, which they don't want. No cheese bread had. After all, everything went very well.

We stayed in a huge room and the stay was wonderful. The hotel is old and deserves some care. The staff is friendly and careful, the hotel is small - and paid - and was full. We are parked in a hotel partner for the same value of $40,00 per day.The location is excellent and near the beach and the city centre.

The hotel is located near the Canela Stone Cathedral, but in a short walking street. The restaurant serves very good breakfast quality. Other times have a variety of options on the cart for lunch, lunch or dinner. Clean/hygienized accommodation with smeral. Garage with manobrist if necessary.

Muito bom, porém necessita de mais iluminação nos quartos.

We realized this is the low end of this growing chain of hotels in the city. Upon entering the lobby is freshly decorated and the staff was polite but things got worse as our days continued. We were waiting in the lobby for our ride when a young man approached us about a discount for looking at their newest property. Now, I'd understand this except for the fact that this property is in need of care. Our bedroom had broken lights, drapes that did not close all the way, a shower that the floor needed repair on, and a room that was in general need of a redo. I went to breakfast and discovered the bee hive where our young man selling the new property came from. As I was chased down the hall by another young man trying to sell me another visit to thier showroom, I managed to get by but decided to skip breakfast not wanting to be engaged a third time by the gang that has base camp outside the dining room. How unpleasant. Worst of all, there is a separate beauty shop in the lobby. My wife needed to get her nails done. She made an appointment letting them know she was a hotel guest. Thier system was down as she booked for the next morning. As you can guess, they had no recollection or record of the appointment and told my wife they were booked solid. When my wife asked to see the owner or manager, she was unavailable but, the girl who booked her appointment appeared. In a wave and com'on, she begrudgingly attempted to take my wife back to do her nails. My wife said, ”not like that I'm not going without even an apology or sorry.” The front desk of this hotel, when asked about a restaurant recommendation, looking confused said, ”oh, a place to eat, uhmmmm, I guess I could look and see.” Well done! I guess we won't be back and we certainly won't be booking at your biggest and newest. We needed a place to get our work done and you provided a slop house with your sales people running around bothering everyone at a hotel you run in need of repairs and remodeling. Well done! If you Google, ”great sales techniques,” you'll find under what not to do, this entire hotel as an example including business you allow to mistreat your guests. There are plenty of places to stay in Gramado, pass on this one and the partner chain hotels unless they are the only one left. The good reviews are apperantly from when closer to the time the hotel was built. Build em and abandon them! Excellent strategy folks.

We arrived and were super well-served. All staff were quite charismatic and performing. The only thing that did not make the stay perfect is the bed of the room. They were two single beds together, making sleep a little uncomfortable. And all the things are perfect

O Hotel Encantos do Sul atende agora pela marca Life Hotéis Infinity e sua unidade de Gramado está localizada próximo ao eixo das Hortênsias, ligação entre Gramado e Canela, mais perto de Canela do que do centro de Gramado. Externamente a construção até traz algum ”encanto” para usar o termo sugerido, mas na minha modesta avaliação, para por aí. A fachada do hotel é em estilo alemão característico da região, mas a parte interna não condiz com o a externa. O Hotel conta com corredores de acesso aos apartamentos que circundam justamente esta fachada, deixando as janelas dos quarto abrirem para estes corredores e não para a parte externa de fato, algo que dificulta a iluminação, a ventilação e principalmente a privacidade, uma vez que se você não fechar as cortinas das janelas de seu quarto, quem passar no corredor tem uma clara visão da sua unidade habitacional. O quarto em si é bem amplo, ideal para famílias. Nós ficamos em uma unidade com 4 camas, duas de solteiro e uma de casal e nos atendeu muito bem. As camas eram confortáveis e o hotel é bem silencioso, proporcionando boa qualidade de sono. Internet no quarto boa. Banheiro funcional, meio antigo, mas em boas condições. No geral tudo OK com a unidade que utilizamos, a exceção mesmo das janelas que abriam para o corredor do hotel. Café da manhã bom, com opções normais que atendem bem, mas é exatamente igual todos os dias sem nenhum destaque especial. O hotel conta com estacionamento, um terreno aberto, do outro lado da rua. Não percebi ninguém monitorando ou cuidando mas a região pareceu bem segura, sem receios de deixar o carro lá. Atendimento bom, normal, nada mais do que a obrigação de quem trabalha no setor. Também não tivemos nenhuma demanda que exigisse mais da equipe mas no geral fomos bem recebidos e bem atendidos durante nossa estada. Foi uma hospedagem que nos atendeu mas passou longe da melhor experiência que já tivemos na região, por isso dei apenas um ”Razoável” mas acho que tem bom custo benefício e, pela tarifa certa, penso que nos hospedaríamos novamente.

Tive uma excelente experiência no hotel, ótima localização 1,9 km do centro da cidade, da pra ir caminhando, a avenida é iluminada e cheia de lindas hortênsias, fica em frente o pórtico então você pode tirar fotos em horários vazios como de manhã e após as 22h. Tenho que ressaltar o ótimo atendimento do sr. Valdecir, muito solicito e simpático. O café da manhã tem muita variedade e tudo fresquinho. O colchão do quarto em que fiquei era novinho e o chuveiro bom. O hotel é antigo, mas oferece um bom preço de hospedagem, então é uma relação de custo benefício, não adianta pagar barato na hospedagem e achar que vai encontrar um hotel recém reformado com tudo novinho. O hotel é muito antigo e precisa de algumas reformas, mas me atendeu muito bem, limpinho, atendimento e localização excelentes e preço acessível. Eu voltaria com certeza.

We realized this is the low end of this growing chain of hotels in the city. Upon entering the lobby is freshly decorated and the staff was polite but things got worse as our days continued. We were waiting in the lobby for our ride when a young man approached us about a discount for looking at their newest property. Now, I'd understand this except for the fact that this property is in need of care. Our bedroom had broken lights, drapes that did not close all the way, a shower that the floor needed repair on, and a room that was in general need of a redo. I went to breakfast and discovered the bee hive where our young man selling the new property came from. As I was chased down the hall by another young man trying to sell me another visit to thier showroom, I managed to get by but decided to skip breakfast not wanting to be engaged a third time by the gang that has base camp outside the dining room. How unpleasant. Worst of all, there is a separate beauty shop in the lobby. My wife needed to get her nails done. She made an appointment letting them know she was a hotel guest. Thier system was down as she booked for the next morning. As you can guess, they had no recollection or record of the appointment and told my wife they were booked solid. When my wife asked to see the owner or manager, she was unavailable but, the girl who booked her appointment appeared. In a wave and com'on, she begrudgingly attempted to take my wife back to do her nails. My wife said, ”not like that I'm not going without even an apology or sorry.” The front desk of this hotel, when asked about a restaurant recommendation, looking confused said, ”oh, a place to eat, uhmmmm, I guess I could look and see.” Well done! I guess we won't be back and we certainly won't be booking at your biggest and newest. We needed a place to get our work done and you provided a slop house with your sales people running around bothering everyone at a hotel you run in need of repairs and remodeling. Well done! If you Google, ”great sales techniques,” you'll find under what not to do, this entire hotel as an example including business you allow to mistreat your guests. There are plenty of places to stay in Gramado, pass on this one and the partner chain hotels unless they are the only one left. The good reviews are apperantly from when closer to the time the hotel was built. Build em and abandon them! Excellent strategy folks.

Our hosting was excellent! Everything very satisfactory. Nothing to complain. Wonderful reception we had. Incredible experience! Thank you very much! I'm already dying of missing this place! 🤩 Aldenir and Jackqueline very careful.

The hotel is clean and organised!

O hotel possui quase 4 estrelas. Prós: Boa cama e travesseiros, Bom banho e produtos de higiene Pessoal educado Café da manha excelente! Contras: O blackout vazou luz por todos os lados As esteiras da academia nao estavam em boas condições Hidromassagem da area comum estava suja e havia comida no chao ao redor da piscina

Fennel hotel, excellent service, excellent location, excellent breakfast. Super recommendation

Hotel excelente

Great hotel!! The only negative point is access to the pool. Very bad. Or vc crosses all the parking inside the hotel or vc crosses out to reach the reception to pick up the lift to the pool. In other words, in cold and frozen days you have to pass out of clothes in front of any hotel reception.

I had to carry out some emergency procedures in Porto Alegre and I really am glad to have chosen this hotel to host me, because the rooms are very large, clean and with much privacy to rest, Something that is very appreciated for a person who usually travels quite. In addition, I must emphasize in particular the attention they have to the customer, because when I asked for information on how to get to certain places, they not only indicated me how to get safely, but also how to get fastest, Taking the time needed to make sure **** that I understand, I would like to emphasize in particular Sandro, who very kindly explained everything with detail. To conclude, I only have to recommend this place with confidence, whether for tourists who want to visit Porto Alegre, or for those who have to travel for work, because in one way or another, I know they will feel well-cared and secure.

The hotel is located in the historic centre of Porto Alegre, and it is the best I found to have stayed in it, because from the beach to several places walking. The hotel is old, along with a strong smell of cigarette in the corridors and rooms ( guests do not respect and smoke inside). Breakfast is very simple/ the basic of a coffee to start the day. The hotel is located in the building ( 20 floors) well in the centre of POA,in a quite well-being avenue near the municipal market.The hotel has 2 elevators. The rooms are of paper, so you can listen to everything next door.The air is in the entrance, well above the door, and when used, it forms a water pool well in the entrance of the room.Some rooms do not have a fridge. It serves only for 1 / 2 nights ...for who is short” passing in POA! for the value charged there are certainly more positive accommodation.

The hotel needs to improve a little, in the matter of the bread served at breakfast, which they don't want. No cheese bread had. After all, everything went very well.

Muito bom, porém necessita de mais iluminação nos quartos.

The hotel is good but call the reservation on Friday before and I asked the official if I could use the pool and she replied yes, I brought bath clothes and only reach the pool was closed for event, I was very annoyed, I was angry because I called questioning.

It has been the best hotel in Porto Alegre for many years. Although it has today competition from younger hotels, it is a great choice of accommodation in the left-wing capital. It is well located in the central region of the city, near the so-called historical centre. The hotel is very comfortable and very comfortable, and it is very comfortable and very comfortable. All staff are responsive and careful, and I would like to highlight Luciano and Antonio from the reception, who have taken me very well from the beginning to the end of the stay.

Simple, three-star hotel with excellent service, excellent location and services, with a daily value in account. Breakfast included, room, although simple, well-presented, excellent bathroom facilities and professionalism and gentleness of attendants and staff.

The hotel is well located, on the street has a market that makes it easy. Breakfast was very good. The chocolate cake was delicious. Air conditioning works perfectly. Heat shower wonderful. Room service very good.

It has many rooms with problems mainly in air conditioning, some do not work, others ping inside the room and others do not have control ...

Hotel location & surroundings: Conveniently located in Buchon. There are many shops around, and it is convenient to go to Uber. Check-in, out and response: The check-in time has passed but the room is not ready for you to wait. The staff wasn't very friendly after the late check-in. Friendly staff at check out. Respond differently depending on the hotel staff Room condition: Overall modern and pretty. Great bed with lots of extra futons. It was cold because the weather was winter, but the room was colder than I thought. Please note that there is a lot of mold in the bathroom. The shower is not working properly and water leaks to the side. Hot water comes out very well. Cleanliness outside the bathroom is not bad. Other facilities: Breakfast quality is good. Fruits and various bakeries are available. Good for a relaxing breakfast. There are plenty of places to sit and relax inside the hotel.

The hotel is located near the Canela Stone Cathedral, but in a short walking street. The restaurant serves very good breakfast quality. Other times have a variety of options on the cart for lunch, lunch or dinner. Clean/hygienized accommodation with smeral. Garage with manobrist if necessary.

The hotel is very comfortable and comfortable. However, for my surprise, a additional value of R$ 17.84 was charged as a ”service fee” at the check-out, which was reported by the reception that the daily registered as a payment in the hotel system was not R$ 20.41 but a lower value of R$ 17.84. The value of R$ 205.19 (card bill) + R$ 2.46 (tx of tourism paid at reception = correct) is being charged on my credit card. At the end of the day is with the price of R$ 205.19 + R$ 2.46 + R$ 17.84 = R$ 225.49! Clearer information on the daily prices is needed on the website of Trip.com. R$ 17.84 could be refunded/ returned.

Tudo muito bom... Estrutura ótima, chales com calefação e ótimas camas, aconchegante. Piscina aquecida ótima para crianças, como campinho de futebol. Café da manhã delicioso. Mas o campeão foi o espaço com fogueiras, ótimo para um vinho com amigos ou família ou um chimarrão. Grato pela ótima experiência.

Foi minha mãe e eu apenas. O hotel de modo geral é muito bom, é um hotel simples com café da manha, porem tem uma estrutura que não é aproveitada. Os/As recepcionistas do hotel sempre muito educados, apesar de não nos ajudarem com as malas. Chegamos e o quarto estava limpo e arrumado, tinha toalhas limpas, secador e amenities de banho, a internet funcionava muito bem. Ao cair da noite vimos que tinha alguns cupins com asas no quarto, acredito ser próprio da região, porem seria resolvido se houvesse dedetização no quarto. Falamos o ocorrido na recepção e pedimos que pelo menos fosse jogado um veneno no quarto, não foi sugerido troca de quarto e disseram que iam jogar o veneno, ao chegarmos do passeio a tarde não jogaram veneno nenhum e nos deram o inseticida para que nós mesmos jogássemos. Nos últimos dias já quase não se viram esse tipo de inseto. A limpeza nos quartos durante a estadia, é somente: arrumar a cama, troca de toalhas e jogam um desinfetante no vaso, não passam um pano no chão nem nada e as cobertas de frio, ficam em uma prateleira em cima, totalmente expostas a poeira, etc, não colocam nenhum saco plástico. Pra quem tem rinite e vai em época de frio sugiro que leve sua própria coberta. Como eu fui em época de calor não precisei usar. O Ar condicionado funciona muito bem, tanto para o frio como calor. Como chegamos tarde não deu tempo de passar no supermercado e pedimos uma agua e um copo descartável, e o moço cobrou 10 centavos pelo copo. No café da manha tinha agua porem era pra ser consumida somente no café. Café da manha muito bom tinha bastante fruta e variedade, somente os bolos que não eram todos fresquinhos, mas nada grave. A área do hotel é enorme, tem uma área de camping, porem não tinha nenhuma barraca ou trailer durante a minha estadia. Eu perguntei na recepção e falaram que estava habilitada e era 30 reais por pessoa. Não tinha atividade nenhuma no hotel, nem passeio a cavalo ou animais de fazenda, apenas um parquinho para crianças. Eu perguntei sobre isso na recepção e disseram que devido a pandemia tiveram que realocar os animais e não voltaram a traze-los de novo. Check out não tivemos nenhuma surpresa, foi cobrado o que consumimos e a taxa de turismo (2,50/diária). Conclusão: Recomendo o hotel com essas ressalvas que disse anteriormente. Acho que é um hotel que tem potencial pra entregar mais, porem não é aproveitado. Apesar do trato com os hospedes ser excelente, são muito educados mesmo, todo o pessoal. Poderiam ser mais solícitos com os hospedes, cobrar 10 centavos por um copo descartável, na minha opinião é mesquinharia, poderiam ter sugerido um copo de vidro. Ou então o bebedouro que fica na área do café da manha, pequenas coisas que agradam o hospede e não pesa nada para o hotel.