3-Star Hotels in County Durham, United Kingdom

The room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.

The bed was good for sleeping. The hotel provided great service and we were warmly welcomed by the staff. Although the breakfast didn’t have many choices, the taste was good. The hotel also has a parking lot, which is very convenient.

I have used it several times since 10 years ago. The location is close to the station, the room is clean, the staff is kind and very good. However, it is a little disappointing because the amenities are decreasing from before and there were no slippers. Breakfast is very delicious with typical English food.

A very pleasant stopover stay on a journey north. Plenty of car parking, food was good (we got a great deal on a 3 course set menu for £20), cooked breakfast was really tasty and cooked fresh to order, the grounds and setting were lovely.

place is convenient for business travellers. Hotel is clean and tidy.

They had a simple answer ‘No’ for everything. Can I check in 30 mins early? No. Pay £15 extra. Paid! Laundry service available? No Microwave available to heat food in the restaurant? No It’s a very basic hotel. Not recommended for families. Asked to clean the room; they forgot to inform the cleaner. Even when they cleaned the room the next day, they just changed the linen. Everything else was as is. Poor experience overall

Location was perfect for our needs, near to beautiful Yarm! The amenities were good and a dip in the pool was perfect after a hot day! Overall cleanliness was good, just needed a few touch up here and there, tiles missing in spa area a Nd our bathroom looked tired! Disappointed that there was no compensation for broken key card machine and we found this unnerving as it felt very ‘big brother’ being tracked on our every move! A drink at dinner, complimentary breakfasts or bar meal would have been a nice gesture!

A great stay. Staff were lovely and super helpful. A problem with my room meant i had to switch, but staff addressed this as soon as possible. Pool was an added bonus as were the sauna and steam room. Will def stay there again when visiting Durham.

This is the newest and cleanest hotel I have stayed in during this trip. It is within a 10-minute walk from the train station and is in the old town of York, making it very convenient to go anywhere. The breakfast is not rich, but the basics are all there. It feels great to stay overnight!