GGuest UserMade this booking in May 2026. The resort is absolutely beautiful. No complaints about that. Clean beds, clean bathrooms, gorgeous swimming pool and a decent tiny kitchen. However I am not so sure if it is maintained regularly. When we arrived, we were given the wrong set of keys for BOTH the main gate outside the house and also the door to the house itself. For a good 4 to 5hrs, nothing was locked. We were also assigned to the wrong room. We made the booking based on the photos on Trip.com and I always make comparisons to other travel sites for the same resort. What I thought I booked turned out to be a completely different room. This is annoying and it is the 2nd time this has happened on Trip.com. Perhaps they should stick to the room names and photos similar to the ones the resort uses instead of placing the same pics on every different room.
There is no hot water in this resort. I cannot believe a beautiful resort like this has no hot water for showers. So we resorted to boiling hot water from the electric flask but when we did so, there was a power trip and this happened at midnight. I had to find the DB and turn the switch on. No problem on that but still a grave inconvenience. Rubber stopper for the tub doesn't trap water.
So overall, this is a great place to stay. However, the location is really really far from anywhere. There are no eateries or restaurants nearby and Tiu Kelep is 2hrs away. Nearest Gili is about 1.5hrs away depending on traffic. What you will see is shop houses, mills, bike shops, very industrial feel to the surroundings.
But the staff was excellent. Despite all the troubles and issues, they made our stay as comfortable as possible. We have nothing but gratitude to them especially Mr Handri. Decent guy and super trustworthy. Such an asset for Ombe to have him there.
GGuest UserThe most annoying thing: the bar/restaurant operates separately from the hotel, and there's no way to pre-authorize your credit card. As a result, you're constantly paying: breakfast, lunch, after-work drinks, dinner... it's impossible to leave without cash.
The hotel staff isn't very efficient: we asked for water, we never got it; we asked for a towel change, the cleaning lady didn't do it; and when we asked to reserve a horse-drawn carriage to take us to the pier, they forgot...
GGuest UserMixed feelings — kind staff but disappointing overall.
First of all, a big thank you to the hotel staff, who were genuinely kind and attentive throughout our stay. Unfortunately, the issue isn’t the people — it’s the property itself. The photos online look beautiful, but in reality, the finishes and details just don’t match the pictures. Everything feels a bit cheap and unfinished.
For example, the pool area has small sofas but no cushions, so you can’t really relax comfortably by the water. In the rooms, several things were off — cracked flooring, a broken window, missing door handles (you have to lock the door from inside or outside every time), and other small issues that really add up. Considering the price, it’s quite disappointing, especially when there are nicer hotels nearby for less money.
We stayed in the Villa Fuego, which, as you can see on Google Maps, is located right next to the road — meaning it’s noisy, with scooters constantly passing by. It completely breaks the idea of a quiet, romantic getaway in a “private villa.” It’s a real shame, because the staff do their best, but the overall experience doesn’t live up to the expectations or the price.
Sadly, despite the warm hospitality, we left feeling that this stay was not worth it.
GGuest UserDon’t believe the pictures in the advertisement! They don’t reflect reality. The pictures pretend that the hotel is at least a 4 * location. The truth is that this is not the case! It is located at a very poor area in mid of the island where local people burn their trash including plastic. The smell is disgusting it is everywhere, in your room also during night and it burns in your eyes. The hotel is run by a group of very young unprofessional boys and I would like to emphasise that they are really friendly, kind and helpful and try to do their best. They also prepare breakfast in a kitchen which is disgusting! Therefore, I preferred to have breakfast at a proper place even though breakfast was included. See the attached fotos to get an impression what expects you and better choose another hotel if you want to enjoy your holidays. I had to pay 400 € for 3 nights, it is not worth half the price. I tried to get a reimbursement but the hotel didn’t accept. They obviously see the hotel as a cash cow and not a place where their guest should feel comfortable. This was very frustrating! At the end Trip. com accepted my complaint and offered me help. My advice: Choose a hotel at the beach, there are so many!
PPavelOProbably not worth it for a long stay (we stayed a week. 3-4 nights were fine. The villa was a bit tired, and a few tiles had chipped off in the pool. Mostly on the walls, so it wasn't particularly uncomfortable. It seemed like there wasn't enough furniture in the living room for a 3-bedroom villa. There were three of us, and it was tight. Six people wouldn't fit in the living room. The view is superb. The restaurant is good, but not cheap, even compared to other 5* hotels. By the way, the room service menu has higher prices for the same dishes than in the restaurant itself. I've never noticed that before. The staff is nice. The beach is nice, but not for swimming; the waves roll in both at high and low tide. There were a lot of pestering people. You can go to the right if you're facing the sea, about 25 minutes away, where there are nice wild beaches with calm and clear water (pictured).
HHaki AkujiThe place is a bit distant from others as it is on top of the hill and the breakfast is a one plate course. Do take note that the jacuzzi doesnt warm up. It’s more of a chill pool
However the view is nice, The room is nice, the staff are top. I would most definitely stay here again.
CCN Man 420We stayed as two couples and had a spectacular time at Kelapa. Ren the manager was ready to help our every need straight away and helped us book bikes and trips. She went as far as confirming we didn't pay too much when we booked others on our own. The villa itself was clean, tidy and exactly what we were looking for. The pool is huge but rather deep for the most part so you'll want to keep an extra eye on children.
The Kelapa boys would come by to clean the place every morning about 10-11am and did an excellent job. They were very polite and made sure not to go into your room to clean without asking first.
I gave one less star on location because it's in the heart of the island where it's much quieter. If you're looking for a night out you'll definitely need a bike or carriage arranged, otherwise you can expect a long walk home.
We originally booked 3 nights and very quickly decided to add on to our stay. Thanks so much Ren and Team for an unforgettable visit!
Best,
Ryan Lisha
Dec Mel
ZZie HanWe were greeted by a wonderful team.
The place is serine and clean with huge bathroom. The bed is fantastically comfortable, this includes the extra bed that we have requested for triple sharing. We booked a Duplex with private swimming pool. Breakfast was served in-house or @restaurant.
The restaurant is at the hilltop with a beautiful view which adds to the plus point staying here.
Will surely return to this resort.
UUntari PriastutiWe had a wonderful stay at this hotel. The property is new, clean, and very comfortable, making it a great place to relax. The staff were incredibly friendly, welcoming, and always provided excellent service throughout our stay.
The location is perfect, We also appreciated the discounts offered at several nearby restaurants, which was a thoughtful bonus. One of our favorite features was the beautiful outdoor bathroom—it was unique, spacious, and added a special touch to the overall experience.
The only areas that could be improved are the Wi-Fi connection, which was occasionally unstable, and the natural lighting in the room. The room felt a bit dark unless both doors were opened to let in more daylight.
Overall, we really enjoyed our stay and would happily recommend this hotel for its comfort, excellent service, unique design, and fantastic location.
GGuest UserThis villa made it to the highlight of our trip. Firstly, the service of the Lina Team is amazing. From the moment we checked in, even to the time we checked out, we were well taken care of by the staff. The villa was absolutely gorgeous. The villa was well-maintained and fully furnished. Really great touch by the team to provide turn down service every night during our stay. The villa is located near the main street Kuta but away from the hustle of it all. Fret not, as the villa provided free scooter shuttle within the Kuta area which made the stay even more accessible. Rentals for motorbike and airport shuttle was also settled by the team. Breakfast was really great and the team even offered to pack our breakfast when we told them we were travelling out early during one of our mornings. Definitely will be returning here when I’m back in Lombok.
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