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The hotel is far from perfect but it is the best stay in Iquitos. Customer service is questionable. I had a dispute with the front desk about room rate - considering I could purchase a room online for 30$US per night cheaper than the hotel was charging me. They did not match the rate so I booked online. I was impressed by the way one of the front desk staff dealt with my upset and so I emailed the manager of the hotel to congratulate this member of staff. But the manager and no other hotel staff got back to me about my email. For a Double Tree Hilton (and I have stayed in these hotels around the world), that shows a lack of professional and integrity for the customer. I expect better from this group. But it is the best hotel in Iquitos so I put up with it for the time I am here. If there was a hotel that was at the same standard in Iquitos, I wouldn’t have stayed here as many nights as I did.

Respecto a este hotel tengo muchas observaciones la cuales son: Check -in : Al ingreso todo fue lento; y lo peor de todo es que el hotel no tenia un botones cerca que nos pudiera ayudar en el momento. Después de un rato nos ayudaron. Desayuno : La tarifa tiene desayuno americano incluido. Sin embargo; solo nos dieron opción bebida caliente, huevos , jugo y panes. Pero el desayuno americano incluye plato de frutas, jamón y queso. Eso lo pudimos pasar. Sin embargo aqui comenzo mi mala experiencia; el personal que atiende el restaurante bastante apáticos. Tomamos el desayuno el 4 nov plan de 8;30 am donde hicimos el pedido sin embargo todo llego tarde; el mesero parecia más perdido, me traia el jugos despues de 15 minutos el cafe y los huevos me llegaron a las 9:15 más de media hora esperando para un desayuno tan simple. Totalmente decepcionada del servicio. Se nota que no hay maitre en el salón porque el personal totalmente descuida; ni saluda , y si no eres una mesa que pertenece a su zona; ven que levantas la mano y ni caso te hacen. Y lo peor ni gente había para almenos entender. Solicite un late check out; el repcionista me asigno la hab 103 y luego todos pusimos nuestras maletas en esta habitación. Sin embargo me llamó a la media hora para decirme que no; que ahora era la habitación 303 y me ofrecio mover mis cosas ( ya habia creado molestíaen nosotros). Check out : Fuimos 9 personas se imaginan la cantidad de equipaje que teniamos y un bebe de 2 años y dos adultos mayores. Ni un botones nos ayudo a bajar nuestro equipaje; ni a recepción, ni a embarcar las maletas al auto. Nos fuimos y la recepcionista ni nos miro, ni un pio, ni adios. ajajaja En los 11 años que trabaje en un hotel 5* jamas hubiera dejado a mi huesped sin despedirme y antes preguntarle como la paso. **JAMAS VUELVO AQUI** Este lugar esta sobrevalorado

I'm going to start with the positive things. I was able to rest peacefully. The room was tidy and clean. Breakfast wasn't full of options but it was delicious. The A/C was quiet and working as expected. Now, what I didn't like. First, breakfast was never on time. It was supposed to be ready by 6:30am and it took the staff another 15 minutes to get everything ready. It was a problem for me because I had to go back to my room (on the 4th floor), brush my teeth and be outside by 7am looking for a ”moto-taxi”. That was another problem: Public transportation. I requested a taxi to the front desk clerk and it just never came. Moto-taxis are always available but your clothes will absorb all the smell from the fumes of cars and other motorbikes. Also, when taking a moto-taxi make sure you wear glasses. Finally, the internet service. It was decent if I was standing outside my room. Inside my room it would constantly come and go. I had that problem with my smartphone. I have to say that with my laptop the conection was more stable. Last but not least, the shuttle to the airport was not on time which was an enormous disapppointment. I would probably end up taking another moto-taxi. As a conclusion, I would try to make to the Double Tree Hilton but this one is not a bad option; it would be great if they could do something about the issues that I mentioned above.

In the end, it deserves to stop a moment to recommend an excellent option in Iquitos since this hotel has fantastic rooms with first-level air conditioning and a masteral attention from all staff, The hotel is very comfortable and comfortable.

The breakfast is very average, but the waiter in the restaurant is very enthusiastic. If you have any situation, you will come over and ask for help. You will be asked separately if you want eggs. The room is okay, but the decoration is relatively old. The windows are on the patio. Generally speaking, it is okay. The supplies are not complete, but the good thing is that they can provide free shuttle planes.

Visiting the city of Iquitos with my friends, as we all know, we choose a place to arrive and relax pleasantly that service offering us this famous hotel, which by name cardenal accommodation, When asked why the cardinal was put to him the lady explained very kindly and gently and very carefully to our questions, that the cardinal is a bird ..... When entering her very beautiful and clean rooms and feels comfortable as at home, The attention is first of all with the kindness and charisma and above all the respect they treat you ( thank you for accommodation cardinal) we will soon be with more friends to enjoy your rooms and elegance that characterize them ... I recommend it!!!!

I stayed at this hotel as part of being a volunteer for Earthwatch Amazon riverboat program. This is such a delightful, cute and charming hotel located strategically in the center of town within a short few minutes walk to restaurants and shops and the main square Plaza Armas de Iquitos. The room was grand and clean, very spacious with high ceiling and excellent layout. The huge bed and pillows were comfortable. I was also impressed with the massive bathroom. The staff was all very friendly. Michael was exceptionally helpful. Ask him for a tour of the cultural and historical museums. I would highly recommend staying here at Casa Morey for an authentic stay at a historical building at a very affordable price.