Standardized quality as a well-known chain hotel brand. Spacious room, hot shower, free hot drink machine and free microwave oven available at lobby, free delicious cooked breakfast.
Advantages: The hotel is in a great location, and is convenient for traveling to London or Stonehenge by train or bus. For a small city, there are many shopping and restaurant options around. Breakfast is a small buffet, the food is good, especially the fried mushrooms, which is deeply loved by our family. The chef will come out to chat with the guests when he is free, and the overall experience is very good.
Disadvantages: The room we were assigned was at the end of a very long and winding corridor (the hotel was fully booked that day), and carrying the heavy luggage up and down the stairs was quite strenuous for us, so it felt like it was not worth the price. And there is a lot of thick scale inside the water boiler? (I don't know what kind of dirt it is), we dare not use it at all.
The hotel was well located as we visited friends in nearby Wootton Basset - reception was courteous and efficient in our check in… we asked for a room way from the lifts and this request was delivered.
The room was spacious and the bed very comfortable. Air conditioning worked perfectly given it’s been a very hot few days!
Breakfast the following morning had plenty choices and tables were clean and cleared up quickly. Staff in restaurant were very efficient and courteous. Express check- in was good too. Overall a great stay and serves us well.
This hotel is very pleasant, I like the hotel environment, it is really beautiful, the front desk service is also warm, the breakfast is rich, the bed is very comfortable, all of which makes us feel very good.
I booked this hotel for two nights so my child could enjoy the swimming pool, but unfortunately, it was closed for upgrades. This was not mentioned when booking, and we only found out at check-in, which left my child very disappointed.
The real highlight of this hotel is the staff. From reception to the restaurant team and cleaners, everyone was professional, hardworking, and genuinely kind. Their service was some of the best I’ve experienced in the UK, and they really do their best to make guests feel welcome and comfortable.
The downside is the building itself, which is very dated. The rooms are squeaky, the doors and hallways are worn, and there’s no elevator. I saw several guests struggling with heavy luggage on the stairs, so if you have large bags, I’d strongly recommend requesting a ground floor room.
That said, the building itself is outdated and badly in need of renovations. Doors have chipped paint, the hallway lighting is old, the sauna and changing rooms are poorly designed, and the gym has very limited space and equipment. Compared to other hotels in Swindon, this one feels extremely dated.
Overall, my experience was good thanks to the wonderful staff and their service. I would consider staying here again, but for better value, there are other hotels nearby with larger rooms, elevators, modern facilities, and a better breakfast and restaurant experience. I truly hope Holiday Inn Swindon invests in a full upgrade of the building and facilities—partial, low-quality renovations (like the bathrooms) won’t be enough.
Such a great team, extremely friendly they have just refurbished the rooms and hotel
The mocktails were amazing
The food is extremely good, I actually invited my local friends down for Dinner and lunch and they were talking about it the next day which is always a good sign. I would definitely stay again the only thing I would say, is the beds/mattress are extremely firm.
But everything else is perfect 👌
The Holiday Inn Express in Swindon was a lovely surprise! It was spotlessly clean. The bed was very comfortable and the room had everything we needed. The breakfast was excellent. Every member of staff we encountered was very helpful and friendly. The absolute bonus was the very reasonable price. There is not one negative for me!
The employees were absolutely lovely and very accommodating, the rooms were nice and spacious and there was no noise. The internet was OK, sometimes a bit spotty and the AC sometimes didn’t work in the afternoon. There was no fridge in my room either to store any food, but aside from that it was excellent!
Salisbury is a very lovely town. Great for a day visiting. Magna Carta is there too !
Hotel right on the river. Beautiful.
Pub not cheap though.
Everything was perfect. Recommend it for sure.
For a 4 stars hotel, it was a bit of a disappointment. Marriot hotels are definitely better outside the UK.
When we arrived, we had been travelling for over 5 hours, so we were tired and just wanted to collapse in the room. Instead, we were given an extended explanation at Reception on how a hotel 'works' and that we'd get complimentary wi-fi. Don't ALL hotels have free wi-fi these days??? Also, they wanted to charge us for parking without checking first whether we had a car (which we didn't).
When we got to the room, we found it a bit dated. There had been an attempt to update by adding a USB extension on the bedside table - however, this extension had two very bright lights, which I had to cover with a towel to be able to get some sleep. The pillows were way too soft, and they'd also tried to make the mattress softer by placing a duvet (instead of a mattresses topper) under the bed sheet - this ended up making the mattress feel quite lumpy. There was a mini fridge in the room, but it was empty (you had to go downstairs to get snacks). Also, the coffee and tea tray was hidden and very basic. For a 4 stars hotel, the complimentary stuff was basic and when I went to ask about getting slippers or a bath robe, I was told that's only available to premium rooms. However, I have to say that even though the room didn't meet expectations, it was very clean.
In terms of the restaurant, the breakfast was delicious. However, the food was placed in cast iron pots under heat lamps, and covered with lids. The lids got very hot under the lamps, so getting your food was a bit of an endurance challenge. As mentioned above, the room was very clean, but I can't say the same about the restaurant. We were sat by the window and there were some cobwebs and dead flies - since we were in the country, a few flies are to be expected, but when the fly cemetary looks the same two days in a row, that suggests nobody dusted there. Not great having your meal while waiting for a spider to climb up the web and join you.
The gym was good and had free towels and very helpful staff. We didn't use the swimming pool, but it looked nice.
Overall, some good things, but still a bit of a disappointment and never would've guessed that was a 4 star hotel. Not good value for money.
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127 reviews
8.2/10
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8.2/10
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MM*****For a 4 stars hotel, it was a bit of a disappointment. Marriot hotels are definitely better outside the UK.
When we arrived, we had been travelling for over 5 hours, so we were tired and just wanted to collapse in the room. Instead, we were given an extended explanation at Reception on how a hotel 'works' and that we'd get complimentary wi-fi. Don't ALL hotels have free wi-fi these days??? Also, they wanted to charge us for parking without checking first whether we had a car (which we didn't).
When we got to the room, we found it a bit dated. There had been an attempt to update by adding a USB extension on the bedside table - however, this extension had two very bright lights, which I had to cover with a towel to be able to get some sleep. The pillows were way too soft, and they'd also tried to make the mattress softer by placing a duvet (instead of a mattresses topper) under the bed sheet - this ended up making the mattress feel quite lumpy. There was a mini fridge in the room, but it was empty (you had to go downstairs to get snacks). Also, the coffee and tea tray was hidden and very basic. For a 4 stars hotel, the complimentary stuff was basic and when I went to ask about getting slippers or a bath robe, I was told that's only available to premium rooms. However, I have to say that even though the room didn't meet expectations, it was very clean.
In terms of the restaurant, the breakfast was delicious. However, the food was placed in cast iron pots under heat lamps, and covered with lids. The lids got very hot under the lamps, so getting your food was a bit of an endurance challenge. As mentioned above, the room was very clean, but I can't say the same about the restaurant. We were sat by the window and there were some cobwebs and dead flies - since we were in the country, a few flies are to be expected, but when the fly cemetary looks the same two days in a row, that suggests nobody dusted there. Not great having your meal while waiting for a spider to climb up the web and join you.
The gym was good and had free towels and very helpful staff. We didn't use the swimming pool, but it looked nice.
Overall, some good things, but still a bit of a disappointment and never would've guessed that was a 4 star hotel. Not good value for money.
GGuest UserThe Holiday Inn Express in Swindon was a lovely surprise! It was spotlessly clean. The bed was very comfortable and the room had everything we needed. The breakfast was excellent. Every member of staff we encountered was very helpful and friendly. The absolute bonus was the very reasonable price. There is not one negative for me!
GGuest UserOur stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning.
The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding.
Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience.
The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.
The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting.
These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments.
In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.
MMons007I booked this hotel for two nights so my child could enjoy the swimming pool, but unfortunately, it was closed for upgrades. This was not mentioned when booking, and we only found out at check-in, which left my child very disappointed.
The real highlight of this hotel is the staff. From reception to the restaurant team and cleaners, everyone was professional, hardworking, and genuinely kind. Their service was some of the best I’ve experienced in the UK, and they really do their best to make guests feel welcome and comfortable.
The downside is the building itself, which is very dated. The rooms are squeaky, the doors and hallways are worn, and there’s no elevator. I saw several guests struggling with heavy luggage on the stairs, so if you have large bags, I’d strongly recommend requesting a ground floor room.
That said, the building itself is outdated and badly in need of renovations. Doors have chipped paint, the hallway lighting is old, the sauna and changing rooms are poorly designed, and the gym has very limited space and equipment. Compared to other hotels in Swindon, this one feels extremely dated.
Overall, my experience was good thanks to the wonderful staff and their service. I would consider staying here again, but for better value, there are other hotels nearby with larger rooms, elevators, modern facilities, and a better breakfast and restaurant experience. I truly hope Holiday Inn Swindon invests in a full upgrade of the building and facilities—partial, low-quality renovations (like the bathrooms) won’t be enough.
PpotatoheadukStandardized quality as a well-known chain hotel brand. Spacious room, hot shower, free hot drink machine and free microwave oven available at lobby, free delicious cooked breakfast.
Wwq332211This is an old country hotel. The nameplate says it opened in the 17th century. The facilities inside are well maintained. The exterior is relatively simple, and you need to carry your own luggage up the stairs, and the winding road is not easy to walk.
GGuest UserThis hotel is very pleasant, I like the hotel environment, it is really beautiful, the front desk service is also warm, the breakfast is rich, the bed is very comfortable, all of which makes us feel very good.
GGuest UserThe hotel was well located as we visited friends in nearby Wootton Basset - reception was courteous and efficient in our check in… we asked for a room way from the lifts and this request was delivered.
The room was spacious and the bed very comfortable. Air conditioning worked perfectly given it’s been a very hot few days!
Breakfast the following morning had plenty choices and tables were clean and cleared up quickly. Staff in restaurant were very efficient and courteous. Express check- in was good too. Overall a great stay and serves us well.
GGeeTurnerThe staff were lovely! However we were placed in a room where the tv did not work, the window didn’t shut completely, and we had no hot water.
The staff were amazing and the location was great if you have a car!
PPHYO PHYO WAI YANG YINGWe drove all the way from London to WHATLEY MANOR, the location is really rural bit quiet. IT IS A VERY BEAUTIFUL MANOR SINCE 1929. We booked a suite room and upgraded to extra single bed for my son and cost 150£, which is considered very expensive. We booked for 2 nights and it cost us 1500£, [ breakfast included ] in my opinion is very pricey for this location. I think their selling points are spa, sauna, thermal room , hydro pool but for Asian , it is too common for us.The beds are very comfortable, room is very spacious and cozy, provide good quality amenities. They have really beautiful garden good for walking and reading books. Beside price, everything is good.
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