VVarun SadanaA Beautiful Family Stay with Thoughtful Hospitality & Memorable Experiences
We had a beautiful stay at PARKROYAL Langkawi Resort, where we booked a two-bedroom ocean-view suite and visited with our parents. From the thoughtful little details to the genuinely warm hospitality, there were many moments that made our stay special.
It was my father’s birthday during our stay, and we had requested a special welcome for him when we checked in. The team went above and beyond with a personalised note, a tasteful balloon and paper birthday decorations on the bed, along with a vegan chocolate cake that was absolutely delicious — incredibly creamy and simply melted in our mouths. It was such a lovely surprise and a wonderful way to begin our stay.
The entire team was very warm, supportive and accommodating throughout. We thoroughly enjoyed the beach-facing pool, the beautiful beach and the breathtaking views around the resort. On our last day, both rooms in our suite had been thoughtfully prepared with a beautiful local flower tea setup on the beds along with pillow mists. These little touches really made us feel cared for.
We also had a small unexpected situation on our last evening, and what stood out to us was not the situation itself, but the way the team handled it. The housekeeping team had inadvertently picked up my mother’s phone, and once the mix-up was realised, it was immediately handed over to the housekeeping manager. We were understandably quite taken aback initially, but the management handled the matter with genuine concern and gave us a very heartfelt apology. It was clear that it had been an honest mistake and that the team genuinely cared about how we felt.
Fakhruddin, the housekeeping manager, went a step further and personally gave my father a lovely luxury bath and body set as an apology. We initially thought we wouldn't be able to carry it on our flight and had to leave it behind, but after reaching the airport and confirming that we could take it with us on our domestic flight, we called Fakhruddin. He personally arranged for someone to bring the gift pack all the way to the airport for us. That level of effort and personal involvement truly deserves appreciation.
Beyond the resort itself, we also had some wonderful experiences nearby. The fire show by Budak Api Movement at Hidden Cafe, right next to the resort, was mesmerising. We simply walked down the beach at night and enjoyed the show — such a memorable experience.
We also enjoyed a fine-dining experience at Lancava. The food was prepared fresh with so much care in the live open kitchen. We were asked about our dietary preferences right at the entrance, and within minutes we were seated at a beautifully set table and served exceptionally well-crafted vegetarian dishes. The attention to detail was wonderful.
Breakfast at Cassia was also enjoyable, with a decent selection of vegetarian and vegan options. One area we feel could be improved, however, is the Indian food. Although there is a separate Indian food counter, we found that the dishes were quite far from authentic Indian flavours. For Indian guests, this could be disappointing, and we would definitely recommend expanding the Indian selection while also working on making the existing dishes more authentic.
Overall, our stay was filled with beautiful moments, thoughtful surprises and genuinely caring hospitality. The resort has a wonderful location, beautiful views, great facilities and, most importantly, a team that clearly makes an effort to make guests feel special.
We thoroughly enjoyed our family holiday at PARKROYAL Langkawi and would happily return.
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