If you, like me, value a great location and convenience, I highly recommend this hotel. It's close to the beach, the lagoon, good dining options, and the main square which offers plenty of attractions.
Most of the staff are incredibly friendly and helpful. The breakfast is quite varied and tasty.
I'd seen several complaints about cleanliness, but generally, our room was very clean upon arrival. However, towels were missing, and the liquid soap dispensers weren't refilled (one even came unstuck). We had brought our own soaps, but there was nowhere to put them. As a suggestion, I'd say there should be at least one soap dish or holder for shampoos and similar items.
We had to request room cleaning three times. I suspect the cleaning staff might have been overwhelmed given the number of guests, but this particular service was a bit disappointing.
The common complaints about the valet/parking situation and the elevator are indeed valid. Upon arrival, there are no clear instructions on where to park to unload your belongings. The hotel's paid parking lot also doesn't have enough spaces for everyone, so you end up blocking traffic until you figure it out. The elevator is genuinely slow and has a low weight capacity (this didn't affect me personally, so it didn't impact my overall positive rating).
The hotel is currently undergoing renovations, but we didn't experience any noise disturbance during our stay.
Contrary to what the advertisement states, there's no cable TV, only 2 or 3 local channels.
In summary: overall, the value for money is good. It was the best price I found in Torres for the amenities offered. While there are a few areas that could be improved, none of them significantly impacted our stay.
The hotel is very good but very old. It needs a reform mainly in the acoustic issue. We listened to a lot of noise in the apartment above. We were with two babies and that ended to be very uncomfortable.
Very comfortable and clean room, breakfast with a great variety, in a wonderful setting (to the sound of birds and birds flying past the breakfast balcony, I felt like I was in a rural area right in the city), having breakfast in a historic house, surrounded by nests and with visits from birds is a privilege of this hotel, the view of the Moinhos de Vento Hydraulic Station is another great privilege…, warm welcome with late check-out and luggage storage.
I missed a chair/sit to be able to sit. I had only a bed to sit, it was bad. I asked for a chair to be provided, but I had irregular legs. It suggests keeping a small chair and table base for us to do some activity with notebook.
Excellent breakfast. Comfortable bed. Plenty of things to do without having to leave the hotel, including activities for children. Very attentive staff.
I didn't like the outsourced parking, where you pay 38.00 per day. This should be included in the daily rate.
Also, the bathroom in the room doesn't have an exhaust fan to eliminate odors.
In any case, I would definitely stay there again.
All right.Excellent location, 24-hour manufacturer service, very complete breakfast, several options zero lactose and gluten-free.Restaurant with various dishes and price accordingly.A kids area missing, because it doesn't have. In general, we have a lot of clean and comfortable beds, we have already hosted several times and we will surely return.
The hotel is very close to the airport, can't get a taxi, can wait for the shuttle. English is not very good communication, no one answers the hotel phone, but fortunately, I finally went to the shuttle smoothly compared with the airport staff.
Novotel is a large hotel chain, but it is the worst sanitation I have ever stayed in. The bathroom is not very clean and the toilet is dirty. Not too clean and clean is only limited to changing towels to make the bed, and Lin bath towels have not been cleaned for a few days.
The only comfort is that the breakfast is delicious, the choice is many, the cheese ball is delicious.
First of all, the location of the hotel is very good. It's less than 10 minutes by taxi from Porto Alegri Airport and the interior facilities of the hotel are clean. The price is reasonable, the reception staff are very good at English communication and friendly. Dinner was also available in a buffet style with 62 reals, so it was convenient.I am sure I am willing to visit again.
Great
122 reviews
9.0/10
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8.5/10
Very Good
Well located, when you take a trip of many hours you can't wait to arrive and rest, very good service and facilities, perfect breakfast with a lot of variety for all types of diet.
We had a perfect accommodation, sensational room and common areas, as well as the service. The staff are well trained, polite and attentive. Clarice, responsible for cleaning our floor, was very friendly and efficient in meeting our needs, as well as cleaning the room. The staff at the reception, restaurant and pool were also amazing.
Great service at reception, delicious food with several breakfast options, the guys at reception helped me carry my bags, they looked after me very well, daily cleaning in the rooms during my stay, there was an iron available for guests , because I really needed it, and it was free, 24-hour kitchen available to guests for free use, I also loved it, car garage you don't have to worry, because they keep the keys to guests' cars at reception in case they need to take the car for you to go out. Change of towels sheets every day. And it's a very well located place, I got to know the whole area walking with my boyfriend, I only went to further places by car. I have nothing to complain about. And when there were questions, the reception staff were very kind and willing to explain. I would definitely return to the hotel!
Amazing experience. Probably one of the best hotels we have ever stayed at. The combination of facilities, luxury and service was perfect from the moment we arrived until we left the hotel. Unforgettable moments for us. It will certainly be a must-see on our next trip to Brazil.
The hotel is in a great location, right opposite the rodoviária. It is very clean, functional and comfortable. The staff very friendly and professional. Breakfast is amazing! We stay in this hotel every time we need to take a bus or a flight, highly recomended.
The experience was incredible! Outstanding service from the very first contact. Wonderful team! The afternoon tea and breakfast were delicious. The hotel’s structure is beautiful and cozy, providing an excellent experience for the guests. Congratulations!
RECREACIONISTAS nota mil. Diversas atividades no dia da criança (e final de semana). Pretendo voltar todo ano nesta época. Minha filha adorou. Única reclamação é que só tinha um recepcionista e quando este saía não ficava ninguém em substituição.
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