We checked in really late/early hours in the morning, and had a problem with payment, which the bloke on reception was not sure how to resolve it as he did not usually handle payments etc, however, it was instantly resolved by the amazing receptionist who couldn’t have been any more apologetic. Room was very clean and tidy. Bed was very comfortable. The superior rooms all seem to be slightly different, but are all nice
Has an amazing stay at this hotel , food was amazing and singer was great last night. I’m a support worker , staff went the extra mile to look after the gent I brought away. We will defo be returning
I recently stayed at the Best Western in Liverpool and had a really good experience. The staff were welcoming and helpful from the moment I arrived, and check-in was quick and easy. My room was clean, comfortable, and had everything I needed for a relaxing stay. The location was perfect, close to the city centre, so it was easy to explore Liverpool’s main attractions. Breakfast was tasty with a good variety, and overall the hotel felt like great value for money. I’d definitely stay here again.
Hotel near City Centre,Liverpool75% of visitors choose this area
CClaudettte2025.11.06
Lovely iconic hotel. A pleasure to be a.guest.
Lovely breakfast in a beautiful eating area l. I felt very grand.
They do need to have more people on the check in fast track queue as I walk with a crutch and I couldn't stand up to wait.
It took about 15 minutes to 20 mins to check in which I couldn't do because of my mobility issues but other than that a very pleasant stay😊
Hotel near City Centre,Liverpool75% of visitors choose this area
TTravel with Liberty2025.09.07
I’m so glad we booked here! The front desk service was super friendly and they even had a free wine and cheese night! The room was spacious and clean. It’s an easy walk into the city center. You have to pay extra for parking but they reduce it with a voucher
We arrived at the hotel after 10pm having drove from London, it was my seven year old daughter and I. On check in we weren’t given any sort of induction and just given our room key. Our room was spacious, but had a few carpet stains and smelled musty. We had asked for a quiet room but was placed next to a conference room on a main thoroughfare. We also had a courtyard at the back of our room with people drinking and smoking of an evening. We had to ask for a pass for the pool which wasn’t provided at check in. Breakfast was okay but not as good as The Holiday Inn and other than Tony the staff were miserable. On checking out I spoke to the manager about the noisey room and he offered a free nights stay. I worked at the hotel 1998-2001 and it has been upgraded since and is fairly nice. However noisey rooms is the main issue.
My partner and i have just returned from a 3 night stay over Easter Bank holiday weekend with our french bulldog skyler. This is a brilliant hotel, lovely and clean, staff were very helpful and very accommodating. breakfast was lovely. I would definitely recommend this hotel to family and friends. I would definitely return next time we visit southport. Thanks to all the royal clifton staff that made our short break amazing
Hotel near City Centre,Liverpool75% of visitors choose this area
DDonna Tuckwell2026.01.12
Good - Front desk were polite and helpful and helped us restock on tea and toilet roll
Average - Room was OK, cleanish but a closer look the mattresses and other spots were very unclean. Outside windows haven't been cleaned in a while either.
Bad - The room design had a weird AI pic as wallpaper. No plug in bathtub so shower was only option. The bed was supposed to be king yet it was 2 small mattresses on a king size base. Very uncomfortable trying to sleep when they keep sliding apart. The room we were in (109) was directly above a pub and there's no sound proofing, you can hear Cheryl's bad karaoke version of gimme a man at 2am like you're there in the room with her.
Overall - We didn't pay much so not too fussed but the staff were great but the company needs to clean, repair and make vast improvements to the rooms like getting the right size mattress would be a start.
I really enjoyed my 3-night stay here - the breakfast was excellent with a good mix of English Breakfast, pastries, fruit and beverages. The room was big and quiet, I could even see Anfield Stadium from my window. The staff were very friendly too (shout-out to Bridget!) and loaned me an umbrella on a rainy day.
There is also a nice work area on the first floor and even a pod if you need to take Zoom calls. A small drawback is that the hotel is about a 15 - 20 minute walk from Euston Station and the Liverpool City Centre but it honestly wasn't too far once I got used to it.
Great
254 reviews
9.2/10
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INR 6,475
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8.6/10
Very Good
AAbishaOn arrival, the receptionist was pleasant. No issues directing me to my room. However, once in the room, when trying to open the window, the top handle broke off in my hand. The cold water for the sink was not working, so I had to use a shower for cold water. There were also stains in the pillow. The TV had no service, and although I informed the receptionist but nothing was done. I was advised that they would inform the manager.
Overall, for a night stay, it was ok, but I will not be staying here again.
GGuest UserFantastic location beautifully clean have stayed here b3fore totaly changed in respect of more of a party hotel they have got rid of a great deal of the football memorabilia more like a boutique hotel .some parts of hotel is looking tired .our room was good i would suggest a few little things I had no where to sit and put my make up on and couldn't see in bathroom mirror as had to lean over sink on my tip toes also trying to plug kettle in finding a socket that's not on the floor .Just a few little tweeks
CClaudettteLovely iconic hotel. A pleasure to be a.guest.
Lovely breakfast in a beautiful eating area l. I felt very grand.
They do need to have more people on the check in fast track queue as I walk with a crutch and I couldn't stand up to wait.
It took about 15 minutes to 20 mins to check in which I couldn't do because of my mobility issues but other than that a very pleasant stay😊
GGuest UserService was great. We were asked where we would like room. Picked upper floor away from lift. Great nights sleep, shower excellent. Only thing that didn't live up to the rest was the breakfast. It was very busy and it wasn't the best - filled a hole but nothing to write home about. Would definitely stay again
GGuest UserWe booked Standard room and very nice. It was spacious, newly renovated and bathroom was large. The reception is inside a bar and had hard time to see from outside. Maybe can improve to add some direction from outside. Overall, room was good. I got about 99 euros for saturday night. Price might change depending on date.
GGuest UserWe stayed here the night before creamfeilds I will start with the good points .. Staff 10/10 so helpful and very good customer services skills.. cleanliness was top notch, the breakfast was plentiful, the mattress in the bed room was actually one of the most comfortable hotel mattresses I have stayed on and I was thinking we would get a lovely nights rest before our festival but on to the bad points. we had the worst nights sleep of our lives our room was facing the road. Now this road is busy throughout the whole of the night. It is non stop, you can hear every car, every lorry, every motor bike, every horn every engine zooming past all throughout the whole night ! We barely slept a wink !! We was shattered the next day. We told the staff the manager said to go through the app we booked on and we can get 20% back as they would of gave us a free breakfast for our trouble but we had already bought one . The manager and receptionist were so lovely. They do know this is an issue and have been trying to get something implemented from the company to resolve this issue as it’s not just us who have complained about this .. and unfortunately I would not stay here again until the issue is resolved and they got the triple glazing windows to reduce noise otherwise I would much rather book another hotel without the noise issues so I could get a good nights rest ..
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
GGuest UserWhen we arrived, we noticed we had been given a far inferior room than we've ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC.
I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them. Sorry but I thought they did.
Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there.
I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this
GGuest UserI really enjoyed my 3-night stay here - the breakfast was excellent with a good mix of English Breakfast, pastries, fruit and beverages. The room was big and quiet, I could even see Anfield Stadium from my window. The staff were very friendly too (shout-out to Bridget!) and loaned me an umbrella on a rainy day.
There is also a nice work area on the first floor and even a pod if you need to take Zoom calls. A small drawback is that the hotel is about a 15 - 20 minute walk from Euston Station and the Liverpool City Centre but it honestly wasn't too far once I got used to it.
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