I’m from Ipoh and brought my Friends here for a short gateway . What a wonderful hotel to stay . Walking distance to famous restaurants and attractions. Easy to grab . Beside a restaurant got a nice restaurant to dine in especially the tou fu fa !!! Much nicer than the famous one . Another Japanese restaurant just beside the hotel . I will definitely recommended for all .
Convenient and ease as already included morning tickets and night hot spring tickets and also breakfast so everything is seamless.
Room floor should be spc wooden as tiles too cold and tiles flooring looks cheap for hotel, not a personal fans for carpet floor and luckily they did not install that.
This is 3rd time staying here, good place for our son to experience lost world tambun as he loved the animals here roam freely and feeding freely.
Room has a strong smell as we guess they use strong air freshener male strong musky smell to mask the smoking smell before us. Water given to us also past expiry date 😅
The staff were friendly and welcoming, and both the hotel environment and room were generally clean. However, the mattress was too soft—movement from my partner could easily be felt, which affected my sleep. The TV remote was also difficult to use, and the internet connection was poor, causing constant buffering when trying to watch shows.
Awesome hotel, felt welcoming while stepping in, smiling staff everywhere including housekeeping and restaurant server, Appreciate to Ms Jojo at the front desk who given us wonderful connecting room due to my handicap mom, Overall cleanliness is great, Thanks to the housekeeper Rahim who take care of room 515&516, My family enjoyed the stay so much especially my kid, love the pool and games room .The only downside was the pool entrance which is wet and slippery which needs more attention. One of a unforgettable hotel so far at Ipoh with beautiful scenery and people, Thanks AC Marriot, Hope to see you guys again ☺️
Had a pleasant stay at M Roof Hotel & Residence. The room was spacious, clean, and comfortable, with modern design and good facilities. Staff were friendly and helpful throughout the stay. The location is convenient with many eateries nearby and easy parking available. The rooftop pool was a nice bonus. Breakfast could have more variety, but overall it was a good value stay and I would consider coming back again.
One suggestion for improvement would be to provide more clearly designated disabled parking spaces closer to the entrance to improve accessibility and convenience for guests with mobility needs.
This was my second time staying at this hotel. The hotel is clean, comfortable, and well-maintained. I would especially like to thank the Chinese-speaking front desk staff member, who looked Malay, for her patience and excellent explanation in Chinese. Her service was outstanding, and I truly appreciated her help.
I will definitely stay here again whenever I visit Ipoh in the future. Keep up the great work! 😊
Even though the hotel has been established for decades, the rooms are still fresh and clean. I read not so good reviews and many occasions I was reluctant to book. This time around I decided to give it a try and was amazingly surprised how wonderful it turned out to be. I will definitely comeback again and stay at Hotel Excelsior. Receptionist at the front desk was helpful. I purposely took photos of the room when I entered to show others what a difference it made my day. Ignore the other reviewers and note many be the management took notice and has improved since then ☺️
Its a newly refurbished hotel. Within city center. Walking distance to all shops and eateries. Can even walk to taiping lake gardens. Room is very spacious. Big bathroom, water pressure nice. Rooftop swumming pool. Only setback is a bit noisy during nite time as hotel is next the main road. Did not try the food.
The toilet faucets are very loud. Soundproofing is poor. There's only one lift, and many maintenance issues haven't been fixed; the other lift is also broken. The towels smell of smoke. There are some dirt on the bed sheet.
Stayed at Hotel Casuarina recently and had a pleasant experience. The room was comfortable, and spacious. The location is convenient with easy access to nearby shops and food places. Breakfast was good with a decent variety of choices. Overall, a comfortable stay but cleanliness need to improve.
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UU2PingThis was my second time staying at this hotel. The hotel is clean, comfortable, and well-maintained. I would especially like to thank the Chinese-speaking front desk staff member, who looked Malay, for her patience and excellent explanation in Chinese. Her service was outstanding, and I truly appreciated her help.
I will definitely stay here again whenever I visit Ipoh in the future. Keep up the great work! 😊
WWong Hui SeanThis hotel is right in the city center—just a short walk to Ipoh Padang. Within about 5 minutes on foot, you can reach many popular spots like Concubine Lane and Plan B, which makes everything very convenient.
The hotel’s lobby and restaurant are both located on the 12th floor, offering nice views of parts of Ipoh. The front desk service is good, and the hotel’s security guards are also very polite.
The room isn’t very big, but it’s well-equipped and clean. The only downside is that the parking area inside the hotel is quite small with limited spaces. However, the hotel provides an alternative parking area and even offers a free shuttle service. Honestly, it’s only about a 100-meter walk away anyway. 😝
GGuest UserGreat service! The location is excellent and it's very clean. This time, I stayed with my grandfather, father, and uncle in their quadruple room. The space is quite large, and there's an additional small area with a sofa and such. Overall, it's pretty good and very suitable for elderly people and family-style living. (Attached a photo of the cafe downstairs, haha!)
AAnonymous UserI recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
TTravel LostI’m from Ipoh and brought my Friends here for a short gateway . What a wonderful hotel to stay . Walking distance to famous restaurants and attractions. Easy to grab . Beside a restaurant got a nice restaurant to dine in especially the tou fu fa !!! Much nicer than the famous one . Another Japanese restaurant just beside the hotel . I will definitely recommended for all .
GGuest UserOur stay at this hotel was absolutely amazing. The hotel and the surrounding are stunning, the staff is super friendly and the facilities could not have been better. Upon our arrival, our rental car had a flat tyre and the staff was so helpful and fixed this for us immediately. As travellers from Europe this is an excellent service which is so helpful when you do not speak the local language to communicate with for instance the people at the garage. Additionally, we received a free upgrade of our hotel room from the lake villa to the garden villa, for two nights in a row. This villa with private pool and garden is stunning. All the caves and the surrounding facilities are so impressive and nature and luxury blends together perfectly. This is a must visit.
RRozzana BoniarHad a pleasant stay at M Roof Hotel & Residence. The room was spacious, clean, and comfortable, with modern design and good facilities. Staff were friendly and helpful throughout the stay. The location is convenient with many eateries nearby and easy parking available. The rooftop pool was a nice bonus. Breakfast could have more variety, but overall it was a good value stay and I would consider coming back again.
One suggestion for improvement would be to provide more clearly designated disabled parking spaces closer to the entrance to improve accessibility and convenience for guests with mobility needs.
MMiss AryaniLove this place as usual, i was here last January and December and November 😊. I really hope that the renovation will be done soon so i don’t have to park in the basement.
AAnonymous UserI enjoyed my stay overall, especially the cleanliness of the hotel and the excellent customer service. The staff were friendly and attentive, and all the necessary amenities were well provided for guests.
However, I was a bit disappointed with the room interior as it did not reflect the Balinese vibe I was expecting. The design and overall atmosphere felt lacking, including the absence of the signature Bali-style aroma or fragrance that usually enhances the experience.
Additionally, the hotel does not have a swimming pool, which was a downside for me. Overall, it was a comfortable stay, but there is room for improvement in terms of ambiance and facilities.
GGuest UserStrategic location, spacious rooms suitable for families, and most importantly, there's even a mini theme park for the kids. The kids were happy staying at this hotel. The staff were also friendly and helped make the registration process smooth.
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