The hotel is located near a botanical garden. Thermal pool, 2 open jacuzzis and an indoor SPA creates a wonderful atmosphere. The ladies who clean the room deserve the highest rating as it is tough to keep everything perfect while the guests are using the thermal pools with iron (volcanic spring) water. Nice breakfast and terrace.
The hotel is in the centre of Horta, you walk down a street and you are in the port. It is old but everything is very clean and has spectacular views. The breakfast is simple but very tasty. Bring a swimsuit and a cap as there are free indoor and outdoor swimming pools, a sauna, a jacuzzi and a gym. The staff help you as much as they can and speak a lot of Spanish. There is free parking nearby.
Good choice, good value for money. Nothing to complain about. The hotel is a few years old but it's practical and comfortable. It has everything you need and is sufficiently up-to-date. The exterior is clean and spacious, and the rooms are comfortable. I didn't have breakfast because we left at 5:30 am, so I can't comment on that, but overall, I was pleased and would stay again.
Very nice hotel with an excellent location. The breakfast could be improved with more fruits and local products. Unfortunately we were left without the room being cleaned.
It is the best hotel for the whole trip. The hotel staff are warm and the room is very clean. I stayed for three nights, and the new bedding was replaced every day. The room has a good view.
The service I received was amazing, the staff members were super helpful, nice and professional. The facilities were clean and operational, I had no issues with any of the equipment or appliances. Lastly, the location, the view, the room, all beautiful like something out of a movie! I would definitely love to stay here again and is a strong recommendation to friends and family!
Sehr gutes Hotel. Vom Garten aus guckt man direkt auf Pico. Super Service und gutes Frühstück. Das Personal ist extrem hilfsbereit.
Very Good
60 reviews
8.8/10
Price from
€74
per night
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9.0/10
Great
NNodynessoThe check-in was the most problematic part. I hadn't received any instructions from the host (also not in spamfolder) how to unlock the entry gate to the property. It was already getting dark and the host was also not reachable by telephone. Monica from Trip customer service eventually managed to forward the necessary entry codes to me (many thanks for the assistance!).
++ The room was spacious and convenient, the bed was comfortable, the bathroom and toilet were clean and there were enough towels. For those who like to watch TV: a huge flatscreen with plenty of channels. The shared patio with a little swimming pool is very nice with beautiful sea view. The property is quietly situated at a 15 minute walk from the centre of Angra.
-- No written instructions (e.g. WiFi password) or general information (amenities) available. There are shared facilities in the property and the kitchen can be used for preparing meals (self catering). Although the reservation mentioned breakfast included, there was no fresh bread brought in. Not the end of the world but better not mention it as an option. Also unclear if items in refrigerator belong to other guests (self caterers) or are for general use so we didn't touch any. The host was not available by telephone for questions and also never responded to my initial calls on the day of check in. The room was in the basement and from time to time some smell from the sewer pipes lingers in the room.
The hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport. To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite. What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was. The amenities were limited, there is no safe or fridge in the suites. In the bathroom the paper holder was rusted because it has been positioned under the towel rack. The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices. If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats. I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
Excellent place to enjoy life: very welcoming staff, delicious breakfast, overall a very good experience. We arrived after midnight and receptionist was waiting for us, there was a box with foods and drinks prepared in case we didn’t have a dinner. We loved our stay and can recommend it.
Im afraid to write all this because this place because when we want to go back here, it will get too busy. We travelled with a baby and the hotel provided a high chair and crib which made a huge difference for us. They even upgraded our room. The staff is very responsive and would respond to my queries prior to arriving. They would help me with any questions at the front desk. Bernardo, Joal, and Claudio were excellent help. They had great recommendations for tourist things to do that met the needs of our family. The hotel and apartment were immaculately clean and staff were so friendly and thorough. We enjoyed the continental breakfast everyday. Some people complained in previous reviews its the same items each day but we found there was a new item each day. I also appreciated the consistency because I knew what to eat the next morning. The woman who does the breakfast has a wonderful spread. The fruit, coffee, eggs and everything were fantastic.
I been to Ponta Delgada Azores few time, first time stayed at Neat Hotel Avenida the location was great and convenient at the centre of downtown! I checked in very late and the reception staff excellent friendly, room is clean, near by have a lot cafe’s and restaurants! I will come back to stay here again, obrigada
The Charming Hotel is a beautifully preserved historic building with a warm, inviting atmosphere. The rooms are comfortable and well-equipped with most of the amenities you’d expect, including a glass bottle of water that is refilled daily. Complimentary coffee is available throughout the day on the ground floor. The staff were exceptionally accommodating—I made use of the luggage storage and was even able to return after checkout to enjoy a coffee and relax on the patio before my departure. Breakfast was well-prepared and a lovely start to the day. One thing to note: access to rooms is only by stairs, so guests with heavy luggage should keep this in mind. Overall, this hotel offers a wonderful experience in a fantastic location. I would gladly stay here again.
Very beautiful hotel right in the city centre, with amazing gardens very quiet and peaceful environment, with the best view to the bay of Horta and to the Pico mountain. Staff was friendly and helpful. I will definitely be back.
We had a lovely stay at ANC. We spent 2 nights there after flying in from NYC. It was nice to have the pool, the terrace and be in walking distance to the beach (even though when we went there was too much seaweed to swim) most of the people at the front desk were very helpful. You can also walk to Caloura. These were all good things as we got acclimated from jet lag. Peaceful. One person in particular helped me with reservations and good details on our plans. The dinner was good and the breakfasts seem to be the usual fare, a good variety. We’d recommend staying here.
Reception was very helpful - room bright and well furnished - good view for watching airplanes. Handy location if you want to take public bus to travel in Sao Miguel. https://www.trip.com/w/y7Gkld7pxS2 Recommend to visit nearby (free) António Borges Garden. https://www.trip.com/w/9ZGqTw5pxS2
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