5-Star Hotels in Queensland, Australia

Extremely close to the pier, which is super convenient for island hopping. My kids really enjoyed the pool too. Downstairs, you can even cuddle with koalas 🐨, but you need to book that in advance. Breakfast options were a bit limited, but as a Shangri-La member, I got a discount, making it a better value than eating out.

My stay at the Emporium Hotel was nothing short of outstanding. From the moment we arrived, I was greeted with warm smiles and genuine hospitality that made me feel instantly welcome. The staff went above and beyond to ensure every detail was perfect — their professionalism and attentiveness truly set this hotel apart. The rooms were beautifully designed, combining modern luxury with absolute comfort. Everything was spotless, and the little touches — from high-quality amenities to thoughtful turndown service — showed the hotel’s commitment to excellence. Dining at the hotel was another highlight. Every meal was beautifully presented and delicious, with service that was both prompt and personable. The concierge team was incredibly helpful, offering great local recommendations and arranging everything seamlessly. What really impressed me most was the superb service. Every interaction felt genuine — the staff clearly take pride in what they do, and it shows in every detail of the guest experience. If you’re looking for a luxurious stay with world-class service and a truly welcoming atmosphere, I can’t recommend the Emporium Hotel highly enough. It’s an experience that exceeds expectations in every way.”

A decent five-star hotel. The room was spacious and even had a balcony, perfect for enjoying the refreshing sea breeze. It's located right in the city center, making it convenient to get anywhere – Cairns itself is quite small, so you can easily walk to most places. A taxi from the airport to the hotel was around 25 AUD.

Conveniently located with a kitchen, which was great for cooking our own meals. The high floor offered expansive views. The beach is right across the street, making it wonderful to watch the sunrise in the morning. The train station behind the hotel also made getting around very easy. Overall, it's a fantastic choice.

The hotel's location is excellent, with plenty of dining and entertainment options within a 1km radius, and it's only 1km to the South Bank. The front desk staff were incredibly welcoming, and the doormen were very attentive. Since we had an early flight at 7 AM, the supervisor thoughtfully packed us a meal to go. Thank you!

Fantastic hotel!!! I come to many hotels and this was by far the most beautiful thing I visited. Everything was very clean and very friendly welcome. From here you can explore the whole city without distant travel. Directly from the hotel you also have a walking bridge to South Banks. In the hotel you also have the sky deck with a great view of the city. Highly recommended

The hotel's location is excellent, right on Queen Street. You can easily walk to South Bank just by crossing the bridge, and public transportation nearby is very convenient. My room type booking was incorrect due to an issue with Ctrip, but it was resolved very quickly, and the hotel staff were very proactive. The breakfast was good, and staying in a triple room with two people was very comfortable, as it had two bathrooms. Room cleaning was also done promptly. Overall, I highly recommend it. The front desk supervisor is Chinese and speaks Mandarin, which made communication very smooth.

The hotel is located in a fantastic position. It has direct access to the beach promenade walk, very close to the night market (2 minutes walk), and very close to many other POI in the town. The service is good, the guys at the reception are great, they’re kind and very happy to help for everything. Very good gem in town

The one bedroom apartment is reasonably sized and had a balcony looking out over other apartments and the river. The bedroom also had a balcony. With bathroom a modern and there was no kitchen facilities. Only a fridge and kettle. If you need to use a microwave, you need to go the the basement and use one in the laundry. The outside pool and pool furniture is great and the roof top restaurant and bar has amazing city and river views. The staff are very friendly. There is a carpark under the hotel with easy access to your apartment floor.

Living Room bar is a must to visit !! Tony and his colleagues were super hospitable, mixed us most of the menu items, and our favourites were the Beet-ness and Espresso 2.0. We stayed for only the one night on the 19th floor and thought the view at night was great. Waking up to see so much of Brisbane in the morning was a real surprise. Breakfast Buffet menu options were vast, however we chose from the à la carte menu paired with some fantastic coffees to start the day.