4-Star Hotels in Berkshire, United Kingdom

It's already midnight at the hotel. Driving over, the name of the hotel in the navigation is not matched by Hilton. I didn't dare to go in for a long time. Hotel facilities and rooms are very good, no problem. It seems to be a cooperative hotel in British Gas , and the parking lot is full of British Gas Company cars.

Absolutely brilliant hotel, fantastic staff who couldn't do anymore for visitors, clean rooms and clean common areas, plenty of activities to occupy the kids during the stay and plenty of refreshments during the day including good breakfast and dinner options. We used the pool twice a day during our stay, visited the arcade and outside park / nature trails and outside games section and neither of my children wanted to come home. I 100% recommend this hotel to everyone and will definitely be visiting again!

Pros: Excellent location, right opposite the castle with a shopping street right outside the door. Cons: 1) The room had a musty smell. 2) The cleanliness was terrible. Service: 3) One staff member was very good, but the others we encountered later were not. They didn't even show us to our room. Our room was in an annex building, and they didn't explain that clearly, so we had to drag our luggage around looking for it for a long time. I was so close to losing my temper. Overall, it's very old, not very clean, and not a premium experience.

Room was on ground floor with two queen beds, (I only needed one), tv off button didn’t work, the room is very old and dated and is in dire need of a refresh. Premier inn has nicer rooms !! Menu is very overpriced, vegan burger fries and a coke £35!! I would not stay here again at least not until it has a refresh, it’s just seems worn out and old in the room I was in

First receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception. The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle). Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though. Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee. Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it. There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).

Check-in took 45 minutes because they couldn't find my booking - but then found it on their ”old system” and it took them that long to manually move the booking to their new system and issue me with a key card. Not impressed with that wait time at all! They offered me a free drink at the bar while I waited, but not for my wife and child! That aside, it's a comfy hotel that's better than some of its exterior and interior suggests. Hot shower, good TV, plugs and USB ports on both sides of the bed, good room temperature, Fairtrade tea and coffee. Breakfast was good, including freshly cooked options.

I had a wonderful experience staying at the hotel. The facilities were well-maintained, the atmosphere was welcoming, and the overall service was of a very high standard. I would especially like to commend Kiran at reception for her outstanding professionalism and support. She ensured that our check-in process was seamless and efficient, addressing everything with a warm and courteous approach. Her attention to detail and commitment to providing excellent customer service truly enhanced our stay. Overall, a great experience, and I would highly recommend this hotel.

Right by the River Thames, the environment, location, and service are all superb. You can enjoy breakfast with a view of the Thames from the window. However, a word of caution: if you're on the first floor, avoid leaving open food in your room as it might attract ants.

the service from staff was excellent. facilities great. we had breakfast verry good. food on site a bit expensive i thought we got takeaways' think les is moor. Chips £5.50 10ins pizza £14.95 personally i think a little steep. beers £7.50 could be about £5.90 just my opinion. And food chips could be about £3.50 and pizza about £9.50. i think moor people would eat in instead off ordering food to be delivered. yours the rhodes family.

Probably the best hotel we have stayed in working away every weekend and we stay in a leisure hotel every weekend, all brand new, jacuzzi was unreal, steam room could have been hotter, sauna was 100c which was lovely, never seen one that hot, room had air con, buffet breakfast was beautiful, very clean hotel.