4-Star Hotels in Penang, Malaysia

My flight was later in the evening but late check out timing will be 12 pm the latest. In this case I will be out without room for quite a number of hours. To my surprise, the hotel does cater a room for guests to rest and sit in after check out. This room is provide for guests who has check out but flight is much later, to have a place to rest and relax before proceeding to the airport. This is a very thoughtful action.  Thanks.

Strongly recommend Sunway Georgetown. Tho 31 yr old, extremely well maintained, at least for my room. Location 5*. Just outside hotel bustling with activities n street food stalls in evening. Walking distance to Macalister Road, again bustling with plenty food choices/shops. I can’t find even 1 negative aspect of hotel! Staff very friendly n helpful. The shower water pressure was very strong, can aqua massage. The young male housekeeper always smiling. Also strongly recommend must visit, Kirishima Japanese resto in the lobby of Cittitel Hotel. For hotel setting, n qualify of food, esp sashimi air flown from Japan, can’t get this price n qualify in Singapore! So good that we went twice. Even their Otoro n chuotoro, charged by per piece or set of 5 thick cuts, not think slices, was value for $! Look for the manageress Jane Tan, a gem n star of the resto! Another must visit for morning snacks n kopi, Moh Teng Peow Nonya kueh. Very authentic n traditional setting. Kuehs are handmade in-house! Wonderful experience! The only negative is Penang island itself! Quite dead town, not much changes in tourist attractions from 30 yr ago. Penang hill, khek lok si temple, chawrasta morning market, Armenian street, Cornwall fort. Used to be popular komtar mall, even newer parangin mall are deserted with most shops shuttered! There are many old charm colonial buildings. Most McDonald’s are housed in such colonial buildings. Penangites are generally very friendly. We happen to be here during durian season. Macalister Road n even outside hotel are lined with durian stalls. Relatively much cheaper than in Singapore n I m talking about the AAA grade mao san wang cultivar. Fooding n bingeing is apt for Penang, not touristy spots tho, esp if u have been here before, even long ago. Attached pictures show day n nite views from same angle in the room.

Staffs were friendly and helpful. Able to get corner room with good Komtar tower and sea view. Check-in/out process was done fast and smoothly, no deposit collected. Room very spacious, comfortable king bed and 4 big pillow provided. Location is in main road to many attractions and local restaurants and free city bus stop no. 7 just in front of the hotel. Breakfast was splendid with very good variety of local, Chinese and Japanese meals. Really recommended!

Very new hotel an very fun vibes. Room was very spacious and clean, though could still see some renovation leftover stains. The bathroom door could have been a better/heavier door, the current one feels too light and a little cheap. The bed is huge and comfortable! Balcony in our room is perfect for hanging swimwear to dry! Car park height restriction is 1.7m so larger cars need to park outdoor, but security does a great job to make sure that there’s space! There is no lift from car park to the lobby which was a shame, but it’s a work in progress. The walk from drop off to lobby is filled with steps/fairly steep ramp, so it’s tricky for people with weak knees or in wheelchair, though kids full of energy will find it very fun! Overall very good sty and friendly staff in the hotel. Xmas decorations were amazing and insta friendly!

From the very beginning, booking this hotel was an emotional rollercoaster. I had already bought and paid for it on Trip.com, and shortly after, their marketing person contacted me via WhatsApp saying the room I booked had the wrong rate. They asked me to cancel my hotel booking and book directly through them instead 😠. Is this some kind of scam by the hotel staff or what? I called them directly, and they still asked me to cancel, which is crazy! Even though my booking was confirmed when I called the hotel, the marketing department claimed there were no rooms available. Wow, that really made me angry! In the end, I refused to cancel because I had already paid. Your wrong rate or whatever else, what does that have to do with me? All I know is that when I booked, the room was available and I had paid for it. And what's even crazier is that when I checked out early in the morning, the receptionist said everything was fine when I handed over the key. But shortly after, they WhatsApped me saying a glass was broken. However, I left everything in good condition, and we didn't break anything. Make your profits legally; don't cheat customers. I'm never staying there again 😡😡

Beautiful heritage hotel with a touch of colonial charm. The location is convenient, within walking distance to many attractions and eateries. Room was spacious and clean, and the staff were polite and attentive. Breakfast spread could be slightly improved, but overall it was a very pleasant stay.

Everything is good, except there is no bidet in the toilet. Location wise is very good. Malls were just next door. Walking distance to Cecil street marlet for breakfast and Kimberly night market for dinner. Next to komtar Top and there is a nearby michelin nonya restaurant as well. Room is well maintained n clean. Had a cake at the Hotel cafe but doesnt really taste nice, can skip though 😅 Otherwise, everything is good.

The hotel is more than 40 years old and the rumour is tjt a new management has taken over and a major renovation is about to happen in 2026. The only thing we really enjoyed was the view from the rooms overlooking the sea and the Penang bridge. We were here becuase we attended a wedding and wanted the convenience but the Banquet team did not provide us with the best service for the event area and we have sent a separate email to address that.

Location strategically at the town. The room is clean and organised. Great customer service. The stay was awesome. Highly recommended.

Indicated for birthday celebration, ignored remark, no service or extra wow service. Requested for bouquet to deliver to room upon receive, reception keep it till evening until we call to request and reception request guard to deliver to us. Overall hotel grade conventional hospitality. No wow service or beach grade 4 stars feel. Parking need to walk very far to next building of you reach on weekend and if there is event. Noisy and dirty beach due to abandoned wood branches and no maintenance