From the photos and location this hotel really looks the business. Please don’t be fooled like we where. I pride myself on being an adept researcher and avid traveller. I stay in 5* hotels, air bnb’s, and everything inbetween. This hotel though takes the cake!!! I should have known by the checkin experience something was a miss.... the grumpiest checkin person ever, probably not suited for customer facing posts. We arrived for our 2pm checkin early, asked if we could use the facilities (pool) whilst we waited for our room to become available, to which they obliged. However they informed us our room wouldn’t be available until 3:30pm because it was busy season and they hadn’t cleaned all the rooms yet. It was then up to me the customer to pull out my booking form which clearly states 2pm checkin with two tired kids in tow. I had emailed our children’s dietary requirements in advance as to make the process go smoothly. I can’t stress how under provided for they where - let’s just say gluten free bread was their main meal (and due to incomprehensible labelling system, we almost got sick!) usually hotels b&b’s etc. prepare a simple meal of say grilled chicken, rice and vegetables on an individual plate - the really good ones talk to me when we arrive and ask about the preferences etc. because of the risk of cross contamination on a buffet - these guys didn’t have a CLUE!!! Show Quoted Content However they informed us our room wouldn’t be available until 3:30pm because it was busy season and they hadn’t cleaned all the rooms yet. It was then up to me the customer to pull out my booking form which clearly states 2pm checkin with two tired kids in tow. I had emailed our children’s dietary requirements in advance as to make the process go smoothly. I can’t stress how under provided for they where - let’s just say gluten free bread was their main meal (and due to incomprehensible labelling system, we almost got sick!) usually hotels b&b’s etc. prepare a simple meal of say grilled chicken, rice and vegetables on an individual plate - the really good ones talk to me when we arrive and ask about the preferences etc. because of the risk of cross contamination on a buffet - these guys didn’t have a CLUE!!! Not to mention oh yes you guessed it some more gluten free bread for pudding 🤮 On our second day we went out all morning exploring hoping to come back to a freshly made up room by 2pm, but not, no sign of housekeeping at all, never mind the request we’d put in for replacement lightbulbs (3 lamps where missing bulbs 3!!!!!) we asked at 2pm if housekeeping could sort out our room - we where rudely told that new checkin rooms got priority and we had to wait and be patient. We finally got our room serviced at 6pm!!!! Oh and no new bulbs 💡 Day 3 up early again, appalling breakfast - very little assistance (thankfully there where fruit and vegetable options) asked for room to be cleaned at 9am, also asked for bulbs to be changed. Return back at 1pm -
Excellent
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