Golden Tulip Downtown Abu Dhabi

The food at breakfast was good, although not very varied and the room was very spacious and clean

I am writing to formally complain about the behavior of your duty manager, Tayb, during my recent stay at your hotel. My partner and I checked in today, July 19, 2024, intending to celebrate my birthday. Unfortunately, we decided to check out after just five hours due to the unacceptable conduct we experienced. From the moment we approached the reception regarding our visitor, the duty manager was rude and unprofessional. When we informed him that we were expecting a guest to join our birthday celebration, he refused to allow our visitor to come up, despite us having made prior arrangements. His tone was condescending and dismissive, making us feel unwelcome and uncomfortable. Moreover, he refused to provide any explanation as to why our guest was not allowed. When we tried to explain our situation, he spoke to us in an unprofessional manner, further escalating the situation. The level of discourtesy and lack of respect demonstrated by Tayb is not what we expected from a hotel of your standing. Additionally, his comments such as “I’m really happy not to see you again,” “It’s not my problem,” and “I will not give you back anything about a refund” were completely unacceptable and unbecoming of a hotel staff member. As paying guests, we expect a certain level of professionalism and respect from the hotel staff. The behavior of the duty manager not only fell short of these expectations but also ruined what was supposed to be a special occasion. This experience forced us to cut our stay short and seek accommodation elsewhere. I kindly request that you address this issue to ensure future guests do not encounter similar treatment. Additionally, I would appreciate it if you could consider a refund or compensation for the inconvenience and distress caused. Thank you for your attention to this matter. I look forward to your prompt response.