Ethiopian Skylight Hotel

So I scored this at an average because I stayed here before and it was great however the second time was pretty bad. I booked a mini suite this time (previous was a premium king or tier lower to the suite so I was expecting a great experience but it was not. The entrance was on the side of the building which was not the main entrance which was an inconvenience. For breakfast, we had to walk across the parking lot into the main building, another inconvenience. At check in the receptionist could not locate my booking and had to make phone calls to figure out my stay details. Once at my room (here it begins) no hot water, shower did not drain properly so while showering it would overflowed onto the floor. The rooms had crack flooring, water damaged wall paper, stained and damaged seating and the bathroom mirror light did not work (the drain is the only thing fixed during my stay) There were no drinking water bottles or welcome letters and/or room service menu and not even a tv guide for us either(Rm A712). Lastly the security was rude to my wife (this is the main reason for my rating), I booked the room under my name and she tried to enter the hotel without me to use the ATM. She was stopped, questioned and denied entry until I walked up showing the room key. I was devastated because we walked in and out of entry several times so we should have at least been recognized. I will stay again and hope that this does not happen again.

Great

Hotel facilities are perfect but the service is really rubbish. The shuttle driver and security are the best service staffs. The other staffs are not professional especially the reception. They gave you reasons for not giving you the same type room you stayed exactly like previous time. And the reception said “our business is down now” excuse me . You represent the biggest hotel of the country not a vegetable shop. And there is some details with room are not good maintained like shower room, water doesn’t go down.