Ranginuis Retreat

A piece of paradise Position was idyllic. Walk out of your room and into the lagoon. The owner can help you with anything you need. Food and drink venues nearby.

My bad experience Inside my room, ants on my bed,got many mosquito bites though having put on mosquito repellent. Flies in the bathroom. No Customer service. Calling a taxi, they will charge you NZ$0.50 per minute. Worst of all, Larni is only nice to white people. On the day when I did my Safari snorkeling cruise, they advised me to pick me up at the accommodation,but Larni told me to walk all the way down the road.My last day there I asked her to store my luggage and she just told me to leave mine on office sofa myself and the next minute when a couple of white people walked in to store their luggages, she served them nicely and put theirs in the storage place. Walking out of there angrily with my bag, I went to Pacific resort Aitutaki. There I received paramount customer service and they helped me storing my luggage for the day for free and dropped me off to the airport. Shape contrast! Warning:if you are not white and don't want to be discriminated, don't stay there!

Location, location, location!! This retreat would arguably have to be at the best location on the island of Aitutaki. The rooms were basic, and dare I say tired - they certainly could do with an update. However in saying that they were clean and the amazing location made up for it. Only a few steps from the door was the bluest lagoon, great for swimming. We were met at the airport by Dylan who was the retreat owners son. He exuded kindness and an eager to please, and throughout our stay both he and Lani made us feel comfortable and were prepared to help us in any way. They were lovely people. Quite opposite to this was Steve, the owner/manger. His manner was arrogant, rude and inconsiderate. If approached with a question he would shrug his shoulders and say "It's not my problem". Not good enough Steve - his discourteous attitude did overshadow our stay and I would suggest a crash course in Customer Service would be of benefit for Ranginui's Retreat.

Fabulous stay in Aitutaki. Facilities were as described on one of the most beautiful beaches Staff were friendly, helpful and a lot of fun The location is within walking distance of Koru Cafe, the best restaurant AV , and the lagoon trips. If you are looking for self contained accommodation this is the best.