Marhaba Palace

We had a nice experience at these hotels. Service is excellent.. We did love special the entertaiment the beach party pool games pool party and a lot of funny activities .. And night program for adults is amazing to . Thank you Marhaba Palace for amazing vacation . 🤩🤩😘😘😘😘

First of I will start by saying that we will definitely return to the hotel but it wasn’t without some faults. This is our second time to the area and wanted to stay closer to the marina area and this hotel was perfect for that. A quick 5 min walk to the marina area. Staff- we met some really lovely staff, in particular the life guards and the beach bar staff. We had waiter pool service daily and this was great too (although there’s an exception for daily tipping!) some of the restaurant waiters are also very friendly and go out of their way to chat etc. the restaurant manager is a different story- he comes across as rude and is dismissive when you ask him anything. He seemed to spend most of his time telling off the younger waiters. Reception staff are also excellent and very helpful. Food- as a plain eater, the hotel was perfect. There was always plain chicken and steak available along with chips, pizza etc. food was also varied for the more adventurous and I would say this hotel was the most consistent AL hotel we have stayed at. Deserts are delicious! Pool areas are great and never any trouble getting a lounger etc. I liked that they are well spaced out so it didn’t feel like you were sitting on top of the family beside you! Loads of activities going on although we didn’t get involved with the exception of the foam party which was excellent. The salt water pool is very salty and we couldn’t use it for this reason. It was fine as the other pool was much better especially for kids who like to jump in etc. Again life guards are great and very helpful. The hotel itself is a bit dated but no worse than other hotels that are also advertised as 5star! It is spotlessly clean and the maids do a fantastic job. Worth saying that we accidentally left an iPhone out in our room and the maid had left it on the beside table- this reassured us that she was trustworthy. Daily room cleaning and no issues. The big issue for me was the lifts. They constantly broke down and this created some anxiety in using them after other guests talking about getting stuck in them. We had several days with only one working lift at our side of the hotel. Whilst we could take the stairs it meant others with mobility issues waiting a long time to get a lift. The other issue was the disorganisation at breakfast time, often not having tables with cutlery or dirty tables etc. The other thing was on 3 days there was no sliced bread left. I raised this and was told to eat crusty bread.. not quite the same with a fried egg! Whilst it’s a minor issue in the grand scheme of things, it’s these small things that make a hotel. As I say we will return as we enjoy Tunisia and the location is fantastic. My tip would be to download the bolt app for taxis as the drivers will try and overcharge you otherwise. Overall great relaxing hotel!

We here do I start. Well I had read lots of reviews about this hotel, mainly excellent ones but with a few not so good ones too so I went with an open mind and no expectations but to experience for myself. And my word I wasn’t disappointed, the hotel is very clean, and reception staff are super helpful and friendly. Our room was clean, spacious with the most comfy beds and great aircon too. Our maid made sure the room was immaculate everyday with fresh flowers and nice touches like displaying my pjs on the bed etc. The pool area is great, plenty of sun loungers to go round, if you want front row loungers be sure to get down there early doors, but we didn’t mind being a few rows back. We still had excellent sunshine and access to both pools. The bonus about the pool area is the bar…. And the staff who cover miles and miles every single day coming back and forth with drinks…. My cup was never empty!!! They are so friendly and made us feel so welcome, a special mention to Moez, who treated us like kings, and when he couldn’t he made sure that Ali and Alaa also looked after us well too. (Thank you guys so much) Ok the food…. It was absolutely amazing!!!! Cannot fault it at all, sooo much choice so even the fussiest of eaters would find something. The fresh fruits and salads that were available at every meal were amazing! Freshly cooked meats and fish were plentiful too, be sure to try the traditional Tunisian dishes too, they are simply delicious. I must also mention the deserts…. WOW!!!! The animation team deserve a shout out too, they are so friendly and always were polite and really friendly, especially Ricardo the Tunisian Scouser 🤣 The team work tirelessly all day ensuring we all have the opportunity to join in some fun activities and the evening entertainment is great too, I reccomend catching the Golden Girls show…. Proper belly laugh funny 🤣 I will just say, that a Tunisian 5 star is about what we would all call a 3 star, but it’s the reviews that make it a 5 star resort and almost everyone says the same thing. It’s a good sign when people are returning to the same hotel time and time and time again, and we for sure will definitely be back. Thank you all at Marhaba Palace Hotel we had the best holiday.

Just got back from a week's stay at this hotel. As you walk in,the hotel looks very impressive but it soon becomes apparent that its actually looks very tired and in need of renovation. The photos on the holiday websites are misleading,that said,it was immaculately clean and the staff were all very friendly,helpful and so hard working. Our first room,smelt very strongly of cigarettes so we ask to be moved which was done promptly. A word of advice. You should ban smoking in the bedrooms and hotel it self. We were watching football in the television room and someone was smoking in there too which was horrible not to mention a health risk. It is very unusual that smoking is allowed now days within a hotel. The quality of the food was good and varied but more signage is definitely required to identify what is on offer. Their is plenty available but we didn't know what half of it was,also and their was no allergy information what so ever. A bigger variety of fruit would have been appreciated. One big piece of advice I want to offer is some one,probably the activity lead,should stop holiday makers,mostly males, from filming the mostly females taking part in the aqua aerobics!! This is a big no no and against all GDPR and data protection rules!.Not at any time was permission requested to record the activity. Even the hotel staff member filming the activity should request permission from the participants. On the whole,we had a lovely week. The above advice would definitely improve the experience though.