Asma Han Alacati

place is ok, receptionist isn't always ready

I had high hopes for Asma Han Hotel, but unfortunately, my experience fell short of expectations due to several management and service issues for our group of 13 guests. Booking & Room Assignment Issues From the beginning, we faced issues with our reservation. Despite being promised certain rooms and prices, the arrangements changed multiple times leading up to our stay. While they reduced the price for booking all 9 rooms, once we reduced the number of rooms to 6, we were allocated rooms that were far below acceptable standards, even for a one-star hotel. On arrival, they gave three of the better rooms to other new guests who booked recently while assigning us ground-floor rooms with serious problems. One room had a strong, unpleasant odor, and the bathroom was full of mold. One of our guests, who has breathing issues, found it impossible to stay in such conditions. After significant discussions, the management did move us to a better room next day, but by that point, the damage was done. Additionally, despite written confirmation that we could check into three rooms early on first day, this promise was retracted just a day before our arrival, further adding to the confusion and frustration. Facilities & Cleanliness Some basic facilities were not up to par. For example, one room had a wet, used towel hanging up upon our check-in, indicating it had not been properly cleaned. Also, the bathrooms lacked soap, and when we mentioned this upon checkout, we were told we should have asked. Basic amenities like soap should be available by default in any hotel room. Breakfast & Additional Charges The breakfast was fine but came with unexpected extras. While they did serve breakfast, items like omelets and even coffee came with additional charges. Strangely, they served orange juice to some guests, but when we requested some, they claimed they had no oranges left. At checkout, we were also surprised by additional charges for water consumed during our stay, which we had not been informed about until the very end. Positives On the bright side, the hotel has a beautiful garden, a great location, and breakfast was generally decent. The hotel is within walking distance of the town center, which made exploring the area convenient. Additionally, the hotel owner gave us good recommendations for restaurants. Suggestions for Improvement -Honesty and consistency in communication about room reservations. -Clear upfront information about any additional charges (e.g., for water, coffee, and breakfast items). -Improvement in room cleanliness and maintenance, especially with issues like mold and bad odors. -Ensure all rooms meet a basic standard before being rented out. While the location and garden were lovely, the management needs to address these issues to meet the standard that guests expect from a hotel in this category.