Hotels Near Mariposa Basin Park in Albuquerque

We had not planned to stay at this hotel but after staying at another Heritage Hotel it was top on our list when we found that our return flight home was canceled. I booked online very early since the reservation center was not open at that hour in the morning. (5 am) I had remembered seeing the hotel previewed on the heritage channel during our stay at The Inn and Spa at Loretto earlier that week. Once we obtained our rental car and had some coffee we contacted the hotel and asked if we could drop off our luggage since there were a lot of alerts about car break ins at a lot of tourist locations. We were told that we could absolutely do that and to come right over. The valet attendant James took care of our luggage quickly and efficiently. We returned to the hotel around 2 pm to see if we would be able to check in early. Sarah at the desk was very kind and welcoming while briefly listening to our plight. She got us checked in early with swiftness and efficiency. The room was beautiful and extremely comfortable with every convenience we would need. Everyone was so kind, helpful, and welcoming even the hotel security Michelle who brushed the snow off our rental. Absolutely loved this hotel and can't wait to go back.

#1- The hallway carpet is filthy and disgusting. #2- when you’re walking to your room, you can hear every conversation that all the other people are having in their rooms and it is pretty loud as we could hear a baby crying from the front desk while checking in. I heard some lady loudly moaning (ahem.. if you know what I mean), while I was walking down the hall to take these pics. #3- They charge you a mandatory $150 cash deposit on check in and will walk through your room the next day to make sure nothing is damaged then return the $ next day. However I have never been anywhere that did that. #4- there is a crack hotel across the street, with raggedy looking people hanging around outside, which makes it dangerous to leave your belongings in your vehicle. Positive- the room was actually clean- which was extremely surprising after walking through the filthy hallway to get to it. I was prepared to walk out and lose my $ at this point if the room was not at least clean. The flooring and bedroom furniture are new which was also very surprising. We stayed to see the room #1- because it was non refundable and was $97 for the night so reasonable for a hotel price. But I would not stay here again.

First the good: everyone was super helpful and accommodating, especially the ladies at breakfast. The made to order omelettes and pancakes were really good and the lady making them was so friendly and eager to please. The happy hour was also nice and the bar tender seemed to be a really good guy and was very efficient. The main desk staff were pleasant as well, no problems there. Here’s why I am giving 3 stars: The shower and shower curtain were not clean looking. The toilet bowl was the same way. I think it maybe just needs updated but it still left me with a gungy feel. Actually the whole Bathroom in general felt gross. Same with carpet. But here is the main reason why I would never come back: the water in the pool was so disgusting that I can’t even. There was no smell of chlorine or chemicals and the water was green and cloudy. Like real cloudy. So I thought it must be a saltwater pool so I swam but was still grossed out. The next day I asked the front desk if it was a saltwater pool which would explain the cloudiness and she said no it was chlorine. Girl, that pool hadn’t seen chlorine since like 1985. Ughhhhhhhh. So grossed out to be swimming in essentially dirty bath water. It was a busy pool. really hope the front desk clerk was wrong and if I find out it was a saltwater pool I will amend my review. But if this is correct, people clean up your pool!!!! So if you stay here, expect a great breakfast but stay out of the pool and don’t expect it to be a shiny and updated room because it is not. Or at least our room wasn’t. Yuck.

Not such a great location however all employees were very nice and went out of there way to make you happy.

Good environment, good service, safe location

I would like to thank you very much, Lazy girl, who has given us a great help! Because of the cancellation of our flight (the first of four to return to Italy) we risked not to leave; he supported us in the telephone with the airline who found us on a previous flight. Managing the arrival clients for check in and we who have been ”parked” for 25 minutes at reception, Dezire has done her work in a nice way! 1000 GRACES...

This place saved us when our original hotel dropped the ball at 1 in the morning. Very helpful and friendly front desk staff. Rooms were impeccably clean and the beds are super comfortable. Breakfast is a step above your normal hotel breakfast. Biscuits and gravy, scrambled eggs, ham and potatoes are just a few of the options. Not to mention that had the coolest automatic pancake conveyer belt machine. I had never seen anything like it and it made 2 hot fresh pancakes in a matter of minutes. Made me want one for home. Great experience overall.

Arrived and was not acknowledged for being explorist , neither was given my bottles of water , checked into room about 5 mins in my daughter almost steps on a quarter size piece of broken glass, then later on at night was showering and my 2 year old son says ouch and actually does step on a small piece of glass in the shower , told staff after that happened was told manager would contact and nothing ,