Hotels Near A la Prima Art Gallery in Almaty

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

This is the most disgusting hotel in all I have ever encountered. And it's not even small rooms - it's just a low price to explain. I arrived at work, lived 6 nights, during this time the room was never cleaned, did not change the clothes and towels! Even the trash was not removed. The breakfast was simply terrible - even the bake was able to spoil (all fat in oil, with a disgusting taste). The check was prepared two days (!) after the expulsion. Well, I didn't leave Almaty immediately, but just moved. In general, if you stay for a couple of nights without breakfast, then probably normal. But long stops aren't suitable.

The location of the house is not bad. Although the room is small, it is very clean. The aunt at the front desk is very warm and friendly. The bathroom is public, but very clean. This price is really good in Almaty

Oh my God from where I start! This hotel deserves to be # 1 in Almaty. The moment we checked in it was pure luxury all through our stay. We booked two superior rooms and the rooms on the Privilege floor (11th floor) were just perfect for our 4 night stay...every small detail was taken care of by a fabulous team, jacuzzi on the same floor was so relaxing, the service was exceptional, breakfast spread had so many choices (their pâtissière dishes have to be given a special mention). What stands out is the location of the hotel, so close to Promenade and popular sights. Finding a Yandex will never be a problem, no matter what time of the day it is. Would love to stay again at Mercure Almaty City Center!!

Hotel staff are polite and very accommodating,they fulfilled most request during my week long stay. However, the TV in the room only offers Russian and Kazakh programs tho there’s a lot of non Russian/Kazakh speaking guest. Wide variety of breakfast but gets repetitive during a long stay. Spa/sauna is complimentary but almost impossible to book, partly lost in translation as the staff in charge doesn’t speak much English and it’s always occupied for some reason.

So, I booked 4 nights on two separate bookings for different rooms having extended my stay in Almaty. As such, the photos provided represent a ground-floor double room and a upstairs family room with a mezzanine. Most importantly, for the price paid, which was very reasonable indeed, I consider the hotel to be of superb value. As such I shall order my opinions according to their importance. Firstly. The staff were very friendly and professional throughout the stay including the security. Secondly, I approve of the interior of the hotel - the overall design of the rooms being very comfortable indeed, and unusually spacious. The breakfast from 7-10 was cosy and supplied all the necessaries, though I would recommend fried eggs for the future. In addition to the above, the double room had satellite TV with access to the internet - i.e. YouTube etc. The swimming pool, though I didn't use it looks fantastic, and the restaurant food is well-priced and delicious (I recommend the lentil soup, with Chicken-Spinach and a side of rice). Though there was construction work happening which could have been a little more tidy given that some guests have to navigate through it, I would still rate this hotel a 5/5 for the value of the booking. 👍

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

Not so far from the airport. You can order a transfer, the driver arrives on a minibus. The hotel itself is more or less. On arrival – a bottle of water in the room. In the room is quite comfortable, beautiful. Snow bedding, coat. Tapets. Shosh with all the equipment, vent. There is a safe. Payable or not, I will not tell, didn't use. TV. Can't turn on. Whether the batteries were sat, whether the remote was broken. Time and need to understand was not. Wi-Fi and the Internet are quite stable. The huge minus was the lack of an accessible roast in the table area. The laptop or something else to connect. Only on the chest in the top of the bed. What is not very convenient. The mini-freezer-bar is full of the lock. Breakfast is organized on the ”-1” floor. It represents the choice of 5 complexes, little different between – eggs-glaze-omlet-becon-colbase- vegetables-casha-breads, in different variations. Tea, coffee, several biscuits in the vase. Very suffocated. Here you can either have lunch or dinner on the menu. When you leave early, you can tell the time and come for breakfast or order a room. A busy intersection nearby, not so far shopping centers, exchanges, market. In the corridor on the floor there is a smooth board, a tie. Stop for the night by car, and for a longer time, may still, look for something more interesting.

I had an 11 hour layover between my flight from Dubai to my flight to Atyrau and was really searching for a hotel near the airport that was convenient and reasonably priced. Grand Hotel Erbil is both of those. I made the booking online with the option to pay on arrival. The booking made provision for a free shuttle pickup from the airport and a very reasonable transfer back the following morning. The hotel confirmed everything by Whatsapp. Contactless payment. Clean room. Clean linen. Friendly and efficient service. I ordered a simple burger and chips via WhatsApp and the food arrived hot and fresh. Minibar is fully stocked and reasonably priced. Their menu is extensive (55 page book) and they cater for everything from a bowl of hummus to platters of meats, cakes, cocktails, etc. For a traveller, this hotel is well worth it. Thanks, Grand Hotel Erbil!