To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(76)
Positive reviews(75)
Reviews with photos/video(14)
Awesome stay(22)
Clean and tidy(13)
Awesome rooms(8)
Delicious breakfast(8)
Easy to get around(7)
Friendly front desk staff(7)
Near shopping area(7)
Convenient location(6)
Negative reviews(1)
Ms. TRAVELLER
Standard Queen Room
Stayed in Aug 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Sep 6, 2024
I loved how spotless this hotel is.. super super clean. Excellent location & everything is superb.
Location perfect
The room size perfect
The staff perfect
The hospitality is superb
The bedsheets and pillow cases spotless
Everything is just superb. You won’t regret it!!
6/9
Anonymous User
Standard Queen Room
Stayed in Jun 2024
Couples
33 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Very pleasant staff, very willing to assist in any situation. Well done.
Nice location, view of the city.
Response from Property: Dear Guest,Thank you for your kind words and positive feedback!We are delighted to hear that you found our staff pleasant and helpful. It's wonderful to know that you enjoyed our location and the view of the city as well.We look forward to welcoming you back to Mercure Almaty City Center soon.Best regards,Mercure Almaty City Center
Anonymous User
Standard Queen Room
Stayed in Sep 2023
Travel with friends
70 review
4.2/5
Very Good
Posted on Nov 8, 2023
The room is big and clean the staff are very friendly and well organized. Nice place to stay
Response from Property: Dear Guest,We're delighted to hear that you had a great experience with a spacious and clean room, friendly and well-organized staff. Thank you for choosing to stay with us, and we look forward to providing you with another pleasant stay when you return. If you have any specific preferences or needs for your next visit, please feel free to share them with us, and we'll do our best to accommodate them. Your feedback is valuable, and we appreciate your kind words.Best regards,Mercure Team
Pengsings
Standard Twin Room
Stayed in Nov 2023
Business travelers
34 review
5.0/5
Outstanding
Posted on Dec 7, 2023
good location and good service good option for business trip
Response from Property: Dear Pengsings,Thank you for your positive review! We're thrilled to hear that you found our hotel's location and service to be good, making it a suitable option for your business trip.Our team strives to provide a comfortable and convenient experience for our guests, and we're delighted that you enjoyed your stay.We appreciate your input and hope to welcome you back for another successful business trip.Best regards,Mercure Team
Aileen Mandasoc
Standard Queen Room
Stayed in Jul 2024
Business travelers
72 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Very good hotel!
Response from Property: Dear Aileen Mandasoc,Thank you so much for your kind words and for choosing to stay with us! We're delighted to hear that you had a very good experience at our hotel.We look forward to welcoming you back in the future.Best regards,Mercure Almaty City Center
Chanyanuch
Standard Queen Room
Stayed in Nov 2023
Business travelers
13 review
5.0/5
Outstanding
Posted on Dec 8, 2023
service good
facilities very convenient
Response from Property: Dear Chanyanuch,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you found our service good and our facilities very convenient.Our team works hard to provide a comfortable and enjoyable experience for our guests, and it's rewarding to know that you appreciated our efforts.We value your input and look forward to welcoming you back for another pleasant stay.Best regards,Mercure Team
adorablee
Standard Twin Room
Stayed in Jun 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on Jun 28, 2023
This place provides very clean and satisfying service!!!!
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Team
Guest User
Standard Twin Room
Stayed in Feb 2023
Couples
3 review
4.7/5
Amazing
Posted on Feb 14, 2023
Complementary face tissue papers are great!
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Team
Modoumonanfengzhizhu
Standard Queen Room
Stayed in Jul 2024
Solo travelers
41 review
5.0/5
Outstanding
Posted on Jul 10, 2024
The hotel is great, worth the price. Everything is good, clean, tidy and comfortable, breakfast is rich and delicious, with both Chinese and Western food. A little further south is a pedestrian street with a fast food restaurant (Figure 5), which is delicious and cheap, I eat there almost every day. There are also shopping malls and supermarkets. There is a bus No. 92 that goes to the airport nearby.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for taking the time to share your experience with us.We are glad to know that you are very satisfied with the overall evaluation of the hotel and think that our price is good value for money. Clean, tidy and comfortable environment and rich and delicious breakfast are what we have always pursued, and we are very pleased to receive your recognition.At the same time, we are also very happy that you have discovered the nearby pedestrian street, fast food restaurant and shopping mall supermarket, which can facilitate your travel and dining needs. We believe that these convenient facilities will make your stay more pleasant.Thank you again for your feedback, we look forward to seeing you again!Sincerely regards,Mercure Almaty City Center
Guest User
Standard Twin Room
Stayed in Jul 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Great experience, great location
Original TextTranslated by Google
Response from Property: Thank you for your feedback!We are very happy to learn that your experience in our hotel is very good and you are satisfied with our location. Looking forward to your visit again!Good luck,Mercure Almaty City Center
Guest User
Standard Twin Room
Stayed in Feb 2024
Travel with friends
22 review
5.0/5
Outstanding
Posted on Feb 22, 2024
The hotel environment and service are very good. The beautiful woman at the front desk helped me call a taxi. The driver and the condition of the car were great. The room was clean and the breakfast was good. It's a bustling area in the city center. It's great to go out for meals and shopping.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for your kind review! We're thrilled to hear that you had a wonderful experience at our hotel. Providing excellent service and ensuring a comfortable stay for our guests are our top priorities, and we're delighted that you found our environment and service to be very good. We're glad that the woman at the front desk could assist you in calling a taxi, and we're pleased to hear that you had a pleasant experience with the driver and the condition of the car.It's fantastic to know that you found your room clean and enjoyed the breakfast we provided. Our central location in the bustling area of the city center indeed offers great opportunities for dining and shopping, and we're glad you were able to take advantage of that.Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!Best regards,Mercure Team
Guest User
Standard Queen Room
Stayed in Jul 2024
Family
11 review
3.5/5
Posted on Aug 8, 2024
There are vacancies and you can check in earlier, but they won't let you do it. I brought a child with me and the child was so sleepy. They insisted on charging 60,000 tenge for early check-in. You can get a room if you pay, but you can't if you don't. The room rate for one night is just over 60,000. It costs so much even if you check in two or three hours early. You must be crazy. I left the hotel at four o'clock the next morning, why didn't they refund me? I have been to so many countries and I have really learned a lot.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for sharing your stay experience. Sorry to hear that you are dissatisfied with the issue of early check-in. We understand the hard work of traveling with children, and we are sorry that we failed to meet your expectations this time.Regarding the cost of early check-in, we follow the hotel's policy to ensure that all guests can check in on time. However, we will carefully consider your feedback and strive to provide guests with more flexible solutions in the future.We sincerely hope that we will have the opportunity to provide you with more satisfactory service in the future.I wish you all the best,Guest relations managerKallibek M.
Guest User
Standard Twin Room
Stayed in Dec 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Jan 29, 2024
Very good, the hotel is new and the service is very good!
The location is close to the airport, about 20 minutes. There are many good restaurants nearby and it is very convenient to take a taxi. It is highly recommended.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you had a very good experience at our hotel. Providing excellent service is our top priority, and we're delighted that our efforts have been recognized. Our convenient location near the airport, coupled with the proximity to great restaurants and easy access to transportation options, is indeed a highlight for many of our guests. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to the area!Warm regards,Mercure Team
Dontcry125-miao
Standard Twin Room
Stayed in Nov 2023
Travel with friends
10 review
5.0/5
Outstanding
Posted on Nov 20, 2023
After staying for two nights, we already have a tacit understanding with the guy at the front desk. He knows what I want as soon as I express it. He is very polite, high-quality and patient. He can help you take a taxi using the software. The hotel does not take the initiative to provide disposable items, but if you go to the front desk or call the phone, they will be delivered to the room as soon as possible. The warm air in the hotel was very comfortable in mid-November, the bed was very good for sleeping, and it was clean and hygienic. There is a Turkish restaurant MAPMAPUC with five-star reviews just 50 meters across the road on the right after leaving the hotel. There is also a Kazakh specialty NAVAT chain restaurant with five-star reviews diagonally above the hotel and 100 meters across the road. There is a large supermarket on the pedestrian street🏪In the basement, I bought chocolate, wine and vodka. Considering the city center, it is walking distance from the subway station and the city hall. Girls remember to bring their own hair dryers. The most worth booking among the thousand-yuan hotels. There is also a Northeastern restaurant worth recommending. The live fire shooting range is highly recommended. You can send me a private message to give you the guide.
Original TextTranslated by Google
6/9
Response from Property: Dear Guest,Thank you for taking the time to share such a detailed and positive review of your stay with us. We are delighted to learn that you had a great experience, and it's wonderful to hear that our front desk staff provided excellent service, making your stay more comfortable.We appreciate your compliments on our room amenities, cleanliness, and the convenient location of the hotel. Your recommendations for nearby restaurants and attractions are valuable for future guests.We understand the importance of disposable items, and we're glad our team promptly assisted with your requests. Your feedback helps us continue to improve our services and meet the needs of our guests.If you have any further comments or suggestions, please feel free to share them. We look forward to the opportunity to welcome you back on your next visit.Best Regards,Mercure Team
xlsgld
Standard Queen Room
Stayed in May 2024
Business travelers
28 review
4.5/5
Great
Posted on May 17, 2024
New hotel in Almaty, one of the few new hotels in the old city of Kazakhstan, close to the pedestrian street and not far from the airport. The location is better than the hotel in the south, but the traffic jam in Almaty must be considered.
Original TextTranslated by Google
Response from Property: Thank you for your feedback!We are glad to hear that you are satisfied with our new hotel in Almaty. As you mentioned, our location is very convenient, close to the pedestrian street and not far from the airport. We understand the traffic conditions in Almaty, and it is very important for travelers to have a good location.If you have any other suggestions or needs during your stay, please feel free to let us know. We look forward to welcoming you again in the future!Thank you for your choice and support.Most sincere greetingsMercure Team