Amsterdam Amsterdam-Zuid 5-star Hotels

I was recognized as a Hilton Diamond as soon as I stepped in the door and treated as such throughout our stay, including a complimentary room upgrade. The hotel staff is fantastic: helpful, friendly, and courteous. The room we stayed in (King Deluxe with city view) was clean and comfortable with plenty of space to move around. The breakfast is fantastic! The hotel has an Executive Lounge that is adequate, if not luxuriant. Like most Hilton Lounges these days, it features the basics and a few American hot snacks in the evening (ah, for the old days in European Hiltons). It’s nice to have, though, when so many are disappearing entirely. Parking is easy, if a bit pricey for an out of center city location. Like many Hilton’s, this hotel is a decent but doable walk from most points of interest. But it’s location on an outer canal is beautiful, and it is quiet and restful. We will certainly return, and I highly recommend this Hilton.

We decided to splurge on this 5 star hotel for a long anticipated family reunion. Unfortunately the experience was marred by a series of disappointments caused by utterly incompetent hotel staff. When I called ahead on the day of our arrival to request an early check-in the hotel rep. sternly informed me that I would have to pay a 120 Euro charge for the privilege! We are experienced travelers and never have we encountered such a demand. We took our chances regardless and decided to show up 2 hours early. Sure enough, our room was already ready and we were allowed to occupy it at no extra charge. Things really started to go south when a limousine that I had arranged for separate airport pickup of my daughter’s family through the concierge showed up at the airport unequipped with a baby car seat. I had expressly requested this when I booked the service. This was also specified in the booking confirmation sent by email to me by the concierge. The reaction I later got when I complained to the concierge was that I was not charged extra for the baby seat - as if this was the main issue! Furthermore, this was the first time that I was informed of such a charge, as no mention of this had been made in the email confirmation of the limo reservation which I originally received from the concierge. More importantly, what is more concerning is the utter indifference he showed for the safety of a guest’s infant grandchild. All that concerned him was the money angle to the failure. Things soon got worse. When we checked into our room we lifted the bed cover to discover several hairs and multiple red and yellow stains. Unbelievably, the chambermaid had neglected to change the bedsheets. This, in a 5 star hotel! After we called reception, staff was quickly sent to our room to change them. We never heard further from management about this. We later had dinner at Serre restaurant onsite and left the place hungry. The chef seems to focus on presentation and less on the reasonableness of the portions. My wife had a fish main course which was equivalent to 3 forkfuls. The minuscule dessert was pretty to look at but was grossly inadequate even for one person. The restaurant style is a throwback to the old Nouvelle Cuisine school. For the icing on the cake: a voucher for a round of drinks on the house at the rooftop bar that the guest services manager had kindly given me was bungled by the bar staff. When I arrived home I discovered a mysterious charge of 66 Euros by the Twenty-Third Floor Bar. The bar staff set new standards of incompetence in taking my voucher and charging me anyway.I had to call the hotel for credit but I am losing money anyway from the spread in exchange rates used by credit card companies. To be fair, the Superior View room was extremely spacious and comfortable with a magnificent view. The large pool and ample spa facilities were enjoyable and a significant convenience . Also the reception desk personnel were very professional and welco

The hotel is a century-old building by the canal. It is about 3 kilometers from the city center. Don't mind the option of walking. The hotel was poorly rated for hygiene, and there was no vacuuming or mopping on the carpet. Fortunately, European hotels do not have toiletries, otherwise it may be suspected that the previous guest stayed. I ordered no breakfast and couldn't comment. The bed was comfortable

After our Viking Rhine Cruise ended in Amsterdam, we planned to stay the night to check out the city. This hotel had the right combination of price, location, and amenities. We chose one of the 2nd floor suits which included a balcony for smoking. The room was located above the side street which was lined with sycamore trees so the balcony was screened by the branches—it was lovely. Noise level was not bad since this was not the tourist sector but it was still the city so it wasn’t quiet or dark. The room was spacious especially the bathroom. From the hotel we walked to the old city and passed several canals along the way. We didn’t wind up eating at the hotel but we did order from the bar and the bartender was friendly. The staff was friendly and called a cab for us in the morning to get to the airport. Would stay here again.

This hotel is awesome. The loft house I chose to live in is full of high-tech sinks. There is a TV in the mirror. I can use the whole hotel. It is like a museum full of literary atmosphere. When a gentleman leads me to visit the hotel. And the history of the hotel was first explained by a bank and later became a conservatory. The hotel was renamed as the current hotel. The location is especially great. The National Museum Van Gogh Museum walks for 5 minutes. It has a great seafood walk 2 minutes back to the room and finds the bed to help sleep. The fragrance spray and the weather conditions of the next day will be especially intimate and will choose this hotel.

Staffs are friendly. Breakfast superb. Fast service, receptionist need to be more aware on reservations made

Excellent location right smack in the center of the shopping street. Walking distance to many places. Room is ok and decent for the price you paid for. Basic amenities provided but note that they do not have facial tissue or bedroom slipper provided. The room probably not suitable for friends who are body shy? There is a hole to the bathroom sliding door, so there’s basically no privacy to it. Overall, pretty happy with the stay.

We had booked a Cosy room and that’s what we got, not very big but big enough for our needs. The room was also very clean and beautifully decorated. We were able to check in to our room early and we had a room on the second floor facing the Rijksmuseum. This meant we were also facing the construction site. This was a worry at first but realistically they didn’t start work until after 10am and we were awake by this point anyway. The hotel is in the Museum district so is close to many great museums, it is also a short walk from Vondelpark which is beautiful and a great place to ride a rental bike. It is on the top edge of Central Amsterdam and everything is within walking distance including many cafes and restaurants.. The hotel staff were all friendly and a nice cleaner helped us to work the aircon. I would definitely stay in this hotel again if I find myself back in the beautiful city of Amsterdam. Also, for anyone that is curious the tap water is lovely. We filled out bottles every day before venturing out.

The hotel was great. Very good quality of the equipment. But the services from the Reception was very unkind. The online booking was not great because they announced in Booking website they are not charge the credit card before the the date of the arrival. But they have tried a lot of time to charge my credit card during more than 1 week then they blocked my bank account because my bank though a tentative of fraud. I paid my bank to unblock and made a new credit card. They said it was to save the room... So they are not really in phase with the information giving on their profile in Booking.com. After that, at our arrival, they tried to charge more than expected my reservation (the amount they blocked in my credit card + the full amount of my entire reservation so more than 420 Euros)

Hotel was great for the price you pay. The rooms are tiny (barely enough room to open a suitcase) and although situated conveniently next to a metro station is in the middle of nowhere but again, you get what you pay for and the lobby, gym and communal areas are well designed and well kept. If you don’t mind a 15/20min Metro travel to Amsterdam Centraal you wouldn’t mind it here I give the hotel 2 stars because I accidentally left my Apple Airpod headphones in the lobby area the day I checked out to visit another hotel in Amsterdam, although when I called Hotel Leonardo that same night to ask them if they’d been handed in I was told they hadn’t. I travelled down to the hotel the next morning to be told the same thing, that there were no headphones that had been handed in but they asked for my name and previous room number so they could contact me should they turn up. Luckily I was able to make my lost AirPods make a sound (findmyiphone feature you can activate when you lose a device) and I could hear them beeping behind the front desk so I told the receptionist that I knew they were behind the desk and she eventually handed them over. I firmly believe the hotel staff were trying to keep my misplaced AirPods headphones and if I had not been able to make the sound from the Airpods they would have pocketed them