Guest User
September 21, 2023
When I went to the front desk, the person spoke Chinese. The order stated that I should pay an additional 12 euros. After paying 12 euros, I was charged an additional 30 euros. They said it was a tax required by the government, but it was useless to explain. If I have any questions, I should contact Ctrip. At that time, China It was late at night, and I called Ctrip the next day. After many communications, Ctrip said that it was indeed overcharged and directly converted the 30 euros into RMB and refunded it to my account. Therefore, it is useless to have a Chinese person at the front desk who can speak Chinese and has an arrogant attitude; to be honest, the service of the local front desk clerk I met the next day was much better.
Also talking about the room facilities: The entire hotel is extremely small. This may be a common phenomenon in local hotels. The aisles, stairs, and elevators can only be used by one person, which is not convenient for the elderly or children. The four-person room we booked costs 3,100 yuan, which usually costs around 1,000. The price may be higher if booked in August. The price is ridiculous, but the various facilities and services are far from matching the price. I don’t know how it got the 4.6 score on Ctrip.
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