Virgin Hotel Radisson, Yinrun Town, Anji Guest Reviews
4.3/5
2792 review
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Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(2792)
Positive reviews(2652)
Reviews with photos/video(656)
Convenient location(557)
Friendly front desk staff(352)
Close to amusement park(294)
Perfect for kids(283)
Classy environment(270)
Delicious breakfast(225)
Has facilities for children(39)
Nice toiletries(30)
Negative reviews(140)
Cerezas
Standard Double Room
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 12, 2024
This is the perfect hotel for a weekend getaway in the hello kitty park❤️! The front desk staff were super efficient, friendly, pleasant and helpful. The hotel is clean and has all the toiletries we needed. Would recommend this hotel to friends!
宁蔚
Standard Double Room
Stayed in Nov 2024
Couples
3 review
4.0/5
Very Good
Posted on Dec 15, 2024
This hotel was decent, being near the Hello Kitty park and for a good price. It's only a very short walk away. However it is very tired and outdated. The lobby is lovely and well decorated, but the rooms have definitely seen better days. It feels as though it's been worn down.
The hotel staff were quite helpful but maybe not the best with foreigners. We felt embarrassed having bad Chinese but they were still willing to help. The food was alright, not the best breakfast selection but it was tasty. I'd recommend staying here for one night if you're going to the park.
The nearby "Angel Town" had really interesting architecture and some good restaurants, so I'd recommend visiting there if you're in the area.
Guest User
Standard Room (2 beds)
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Great location, short walk from Hello Kitty Land. Lobby has a small store that sell Hello Kitty merch and also a kids play area. The in building restaurant is very good!
Majid
Cartoon Family Friendly Room - with View
Stayed in Jul 2023
Family
13 review
3.5/5
Posted on Jul 9, 2023
The hotel is close to Hello Kitty Park and you can walk.
Response from Property: 尊敬的客人您好,沒能給您帶來良好的入住體驗深感抱歉!您的評價對我們非常重要,會激勵我們給客人完美入住體驗的道路上再接再厲。雖然不能彌補您旅程的確實,安吉是個很美的城市,希望不要影響您對城市的印象遊玩的心情。祝您生活愉快,如有機會希望您再次下榻見證我們的進步
SALWAN ADNAN
Cartoon Family Friendly Room
Stayed in Jul 2021
Family
9 review
5.0/5
Outstanding
Posted on Dec 31, 2021
The best place near hello kitty
Response from Property: 尊敬的賓客:您好!感謝您選擇入住我們銀潤小鎮酒店,您的喜愛和滿意是對我們最大的支持,我們會不斷的努力,讓每一位光臨銀潤小鎮酒店的賓客有賓至如歸的體驗。酒店對面的商業街有小火鍋及港式茶餐廳等,我們致力於打造一個集商業、娛樂、休閑為一體的度假勝地,我們期待您的下次入住!
Guest User
Cartoon Family Room
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 20, 2024
I took my children to HELLO KITTY Park and booked a cartoon family room in this hotel. The room was pink and tender, and my children loved it. The hotel staff are very enthusiastic and the service from Xiao Hu at the front desk is very good. There are also amusement facilities in the hotel lobby, and the children had a lot of fun.
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Xiaoxiaotao
Standard Room (2 beds)
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 18, 2024
The lady is very nice! We originally booked a twin bed, but we were directly upgraded to a pink family room. We can also see the Hello Kitty Hotel from the outside🏰!
Art room tidying and cleanliness! Complete toiletries!
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Guest User
Cartoon Family Room
Stayed in Oct 2024
Family
5 review
4.2/5
Very Good
Posted on Oct 8, 2024
Xiao Hu's service at the front desk is very good🌟The moment you step into the hotel, you feel like you have entered a whole new world.
It would be better if the drainage can be done well
When I was taking a shower, the water suddenly got clogged.
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Biiiiijusheng
Cartoon Room (2 beds)
Stayed in Oct 2024
Family
6 review
2.0/5
Posted on Oct 4, 2024
It's a very old hotel. The corners of the room we stayed in were rotten. Can't repairs be done on such a small place? Even with the Radisson sign, the service is not up to standard. There is also breakfast. The place is really small and crowded, and the carpets are very dirty.
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Guest User
Cartoon Room (2 beds)
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
very good
Hygiene: Excellent
Environment: very good
Service: very good
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Liuliuliurong
Standard Double Room
Stayed in Aug 2024
Family
12 review
1.0/5
Posted on Aug 24, 2024
It was really dirty, with hair, blood stains, mold, dirt, dust, and the hygiene was in a complete mess!
The room was old and shabby, cracked and moldy everywhere!
The hotel lobby restaurant is a mess, and there are not many breakfast options. There are so many people eating breakfast that it feels like a war! Basically rely on grabbing!
No service at all!
A hotel in this situation really refreshes your outlook!
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6/8
Response from Property: We are very sorry to hear that you had such an unpleasant experience at our hotel, which was completely inconsistent with our service standards and expectations. We sincerely apologize for the cleanliness, mold, strong smell and breakfast room issues in the room. This is a serious oversight on our part, which has caused you great inconvenience and distress. We will immediately arrange relevant personnel to thoroughly clean up and rectify these problems, strengthen health management and supervision, and ensure that this kind of situation will not happen again. At the same time, we will criticize and train relevant staff to improve their service awareness and sense of responsibility. Once again, I would like to sincerely apologize for the bad experience I have brought you and hope for your understanding. We will work hard to improve and look forward to providing you with better services in the future.
Oyue。
Cartoon Deluxe Room (Double bed)
Stayed in Jul 2024
Family
1 review
1.5/5
Posted on Jul 14, 2024
I temporarily decided to spend one more day in Anji. Seeing that it was not far from my location, I decided.
The price for a child's room is 475. This price is not cheap. I was very disappointed after going to the hotel. At this price in a small county town, the environment is really bad. The lobby is messy, and the elevator entrance has to pass through the guest rooms on the first floor. The elevator is very small and the room is not bright at all. It's okay at first glance, but you can't tell if you look closely, the carpet is extremely dirty! The sheets smell too! In the children's room, the toiletries are in a two-in-one jar on the wall, not individual bottles, and I don't know how to use them anyway!
The breakfast in the hotel is also very perfunctory. Overall, whoever stays here will regret it. The only advantage is that it is not far from the paradise. If you want to play in the park, I advise you to spend an extra 300 yuan to stay in the castle. It will really feel much better! ! ! ! I regretted so much that I stayed here for just one night and ran away quickly. The staff was crazy about asking for positive reviews! It’s such a shame that the price/performance ratio is so bad!
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Response from Property: Dear guests, hello! Thank you very much for choosing Radisson Vega Hotel and taking the time to share your stay experience. We are sorry that this stay did not bring you a satisfactory accommodation experience. On behalf of the hotel, we would like to express our deep apologies to you. The problem has been reported to the relevant departments, and I met you at the beginning, just like returning from an old friend. The hotel provides a home-away-from-home service, where guests are treated like family members, treated with honesty, warmth and simplicity! We serve every guest with heart, and more services are waiting for you to explore in detail! I hope you will always choose Radisson Vega Hotel in the future to see if we can do better. Guest satisfaction is our eternal pursuit. We will continue to improve our service levels and strive to provide better services. We would like to express our sincere apologies to you again. All the staff of Radisson Vega Hotel look forward to your next visit! !
Guest User
Cartoon Deluxe Room (Double bed)
Stayed in May 2024
Family
3 review
4.7/5
Amazing
Posted on May 13, 2024
The room is pink and tender, full of girlishness
The hotel environment is very good and very quiet at night
The front desk service is very good, very patient and friendly
The breakfast variety is rich, and the children's plate is very cute
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Response from Property: Thank you for your praise. The hotel has free parking. We are honored by your affirmation. We hope that every guest can feel our sincere heart through meticulous service and warm and comfortable environment. Beautiful things are eternal joy. We must not forget our original intention. We wish you a happy life and look forward to seeing you again next time!
Wutongyouyou
Cartoon Family Room
Stayed in May 2024
Family
1 review
3.7/5
Posted on May 12, 2024
1. Although the room is compact, it is not depressing. The facilities in the room are indeed old.
2. The room is clean and the breakfast is quite rich.
3. The window screens in the room are covered with dust and need to be cleaned frequently.
4. It is a five-minute walk to Kitty Park, which is very convenient.
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Zhangzhengwei
Standard Double Room
Stayed in May 2024
Family
5 review
2.5/5
Posted on May 5, 2024
The sanitation department is too good, the room is dusty and the facilities are old. The exhaust fan in the bathroom does not work. The price-performance ratio is too low.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Radisson Vega Hotel and taking the time to share your stay experience. We are sorry that this stay did not bring you a satisfactory accommodation experience. On behalf of the hotel, we would like to express our deep apologies to you. The problem has been reported to the relevant departments, and I met you at the beginning, just like returning from an old friend. The hotel provides a home-away-from-home service, where guests are treated like family members, treated with honesty, warmth and simplicity! We serve every guest with heart, and more services are waiting for you to explore in detail! I hope you will always choose Radisson Vega Hotel in the future to see if we can do better. Guest satisfaction is our eternal pursuit. We will continue to improve our service levels and strive to provide better services. We would like to express our sincere apologies to you again. All the staff of Radisson Vega Hotel look forward to your next visit! !