Jinshuihe Hot Spring International Hotel

Jinshuihe Hot Spring International Hotel Reviews

Jinshuihe Hot Spring International Hotel

No.36 Changbaishan Street, Antu, Jilin, 133613, ChinaView Hotel Details
Jinshuihe Hot Spring International Hotel
Jinshuihe Hot Spring International HotelJinshuihe Hot Spring International HotelJinshuihe Hot Spring International Hotel
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Jinshuihe Hot Spring International Hotel Guest Reviews

4.5/5
Good
979 review
Verified reviews
Location4.5
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(979)
Positive reviews(931)
Reviews with photos/video(181)
Relaxing hot springs(102)
Offers pick-up/drop-offs(65)
Friendly front desk staff(60)
Perfect for kids(22)
Tasty food(19)
Has rooms for families(14)
Close to train station(8)
Luxurious(7)
Negative reviews(48)
Guest User
Discount Twin Room
Stayed in Oct 2023
Solo travelers
30 review
2.5/5
Posted on Nov 15, 2023
Smoking every where. Poor in breakfast service . Room is okay but not clean at all
Response from Property: 尊敬的賓客:感謝您用心的評價,服務於您這樣的優質客户,是我們最大的榮幸!酒店正是因為您不吝賜予的珍貴建議才能越做越好。空氣清新怡人的長白山,精彩紛呈的山水美景和我們金水鶴人非常期待您的再次光臨!再次感謝您為我們做出用心的點評!謝謝!
Guest User
Discount Twin Room
Stayed in Oct 2023
Solo travelers
30 review
5.0/5
Outstanding
Posted on Nov 14, 2023
Kind , warm and comfortable. Restaurant is open
Response from Property: Dear guest: Thank you for your thoughtful evaluation. It is our greatest honor to serve high-quality customers like you! Thank you for your recognition of the hotel. Your recognition and encouragement prove the significance of our existence. The hotel is committed to providing guests with home-like warm service and supreme enjoyment. The Changbai Mountain with fresh and pleasant air, the wonderful landscape scenery and our Jinshuihe people are very much looking forward to your visit again! Thank you again for your thoughtful review for us! Thanks!
Shamsuriani
Business Triple Room
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Excellent location
Response from Property: 尊敬的賓客:感謝您用心的評價,服務於您這樣的優質客户,是我們最大的榮幸!感謝您對酒店的認可,您的認可與鼓勵,證明了我們存在的意義,酒店致力於為賓客提供家一般的温馨服務和至尊般的享受。空氣清新怡人的長白山,精彩紛呈的山水美景和我們金水鶴人非常期待您的再次光臨!再次感謝您為我們做出用心的點評!謝謝!
Guest User
Stayed in Jul 2022
Other
2 review
1.7/5
Posted on Aug 17, 2022
It’s so dirty furniture and room. Lack of explanation for strange hotel policies.(resident registration) Why should I leave my passport at the hotel? I've never had this experience before. I don't want to recommend this hotel
Response from Property: Dear guests: Thank you for your careful evaluation. It is our greatest honor to serve such high-quality customers as you! It is because of your generous advice that the hotel can do better. The fresh air and pleasant Changbai Mountain, the wonderful landscape and we are looking forward to your visit again! Thank you again for your kind comments! Thank you very much!
Guest User
Deluxe Parent-child Room (With View)
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 27, 2024
It’s a nice hotel with an outdoor hot spring. Most of the group guests will have breakfast at a place where they won’t eat with the group.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Jinshuihe Hot Spring International Hotel! Your satisfaction is our greatest wish. We will continue to work hard to create a more warm and comfortable accommodation environment for you. Thank you again for your support and encouragement!
Guest User
Deluxe Parent-child Room (With View)
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Thank you very much for the careful care of housekeeper Chen. Because there was a problem with the water in the room we booked, housekeeper Chen upgraded us to a presidential suite, which made our family feel warm in the cold Changbai Mountain. I didn't expect that the presidential suite was so good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您光臨入住金水鶴温泉國際酒店!我們一直將為客人提供周到的服務視為首要任務。能得到您的認可,説明我們的努力得到了回報。我們會繼續努力,不斷提升服務細節,關注每一位客人的需求。期待您再次蒞臨,與我們一同感受美好的旅行時光。
Yehaizi
Business 2-bed Room
Stayed in Nov 2024
Family
145 review
5.0/5
Outstanding
Posted on Dec 23, 2024
The hotel is clean and tidy. The room service is thoughtful and meticulous. Special thanks to Miss Chen Yuanyuan for her detailed introduction, which gave me a new understanding of the hotel and Changbai Mountain.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Jinshuihe Hot Spring International Hotel! Providing attentive service to our guests has always been our top priority. Being recognized by you means that our efforts have paid off. We will continue to work hard to continuously improve service details and pay attention to the needs of every guest. We look forward to your coming again and experiencing the wonderful travel time with us.
Guest User
Business 2-bed Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 19, 2024
It is a five-star hotel. The service is very good in all aspects. The housekeeper Xiao Chen specially helped to give two breakfasts and hot springs to the four of us who stayed in one room. He also prepared four small gifts. It was very considerate. The room was very quiet. It was also very close to the Changbai Mountain Scenic Area, and it was very convenient to take a taxi. The breakfast was also very rich in variety.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Jinshuihe Hot Spring International Hotel! Providing attentive service to our guests has always been our top priority. Being recognized by you means that our efforts have paid off. We will continue to work hard to continuously improve service details and pay attention to the needs of every guest. We look forward to your coming again and experiencing the wonderful travel time with us.
Guest User
Business 2-bed Room
Stayed in Nov 2024
Family
7 review
4.0/5
Very Good
Posted on Dec 23, 2024
The room facilities are relatively old, generally clean, the check-in experience is average, the transportation is convenient, and it is relatively quiet.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Jinshuihe Hot Spring International Hotel! As for the old hotel you mentioned, we have been gradually renovating and improving it, and are striving to improve the overall environment of the hotel without affecting your normal use. We will continue to work hard to create a more warm and comfortable accommodation environment for you.
Anonymous User
Business 2-bed Room
Stayed in Nov 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Dec 14, 2024
The room was big and my friend said the breakfast was delicious. But the service was not enthusiastic enough. The water in the room was charged, which was a bit unreasonable. I didn't have time to soak in the hotel hot springs because I was short of time. I don't know how it was.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:感謝您光臨入住金水鶴温泉國際酒店!酒店房間有兩種品牌礦泉水,一種免費的另一種是收費的,未能及時讓您瞭解,酒店深感抱歉。關於服務不夠熱情酒店可能還有做的不足的地方。我們將繼續努力,為您創造更加温馨、舒適的住宿環境。
Guest User
Business 2-bed Room
Stayed in Nov 2024
Travel with friends
9 review
4.0/5
Very Good
Posted on Dec 16, 2024
Although the room is a bit old, the hygiene is OK, the sister's service is also very good, there is a rich buffet breakfast 🥣 and a free hot spring special 👍 I will stay here next time I come to play 😄
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您光臨入住金水鶴温泉國際酒店!關於您提到的酒店稍顯老舊問題,我們已經在逐步進行翻新和改善工作,在不影響您正常使用的前提下,努力提升酒店的整體環境。我們將繼續努力,為您創造更加温馨、舒適的住宿環境。再次感謝您給予我們的支持和鼓勵!
Guest User
Business 2-bed Room
Stayed in Oct 2024
Travel with friends
14 review
4.6/5
Great
Posted on Nov 27, 2024
Service: The hotel service is very good, there is a free pick-up service, all the staff are very warm and friendly, good reviews Hot spring: The hot spring is an artificial hot spring built on the balcony, men and women bathe together, it is not natural, I did not go Transportation: The transportation is quite convenient, it takes about 10 minutes to drive to Changbai Mountain Railway Station and Tianchi Scenic Spot, which is quite convenient. In addition, the hotel has its own fleet, and the team leader is very good. If you want to go to Yanji or ski or other long-distance activities, their fleet will find someone to share a car for the passengers, which is much more cost-effective than taking a taxi. The people are also very nice. If there are any problems, they will try their best to help solve them. Give him an advertisement, **************. Good reviews Walking nearby: There is a Changbaisong Park in front of the hotel, which is full of pine trees that are two or three hundred years old. It is quite beautiful, good reviews Facilities: The hotel facilities are relatively old. The bathroom light in the room I stayed in always went out by itself. The shower has a fixed nozzle and cannot be adjusted in direction. Bad reviews In addition, there are a few tips for tourists who are planning to travel in winter 1. Changbai Mountain is not something you can see when you come. It is not possible to see it when it rains, snows, or blows. It takes more than an hour to drive from the ticket gate to the Tianchi Tourist Distribution Center, so you have to pay attention to the weather. For example, if there are several consecutive sunny days, you will most likely be able to see the Tianchi 2. It gets dark very early in the northeast, at three or four o'clock. You have to arrange your time for outdoor travel and try to go out and return early 3. Tianchi releases tickets according to time periods. You can buy tickets through the WeChat applet. There are many attractions on the north slope, which is close to this hotel, and the west slope is far from this hotel, with only Tianchi as an attraction. It is recommended to give priority to the north slope. Pay attention to the weather in advance and buy earlier tickets Finally, a lucky photo of Tianchi is attached.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Jinshuihe Hot Spring International Hotel! Your satisfaction is our greatest wish. Regarding the issue of the hotel being slightly old, we have been gradually renovating and improving it, and are striving to improve the overall environment of the hotel without affecting your normal use. We will continue to work hard to create a more warm and comfortable accommodation environment for you. Thank you again for your support and encouragement!
Qq2est
Business 2-bed Room
Stayed in Oct 2024
Family
6 review
4.2/5
Very Good
Posted on Nov 23, 2024
The service attitude is good, but there are not many restaurants nearby, so you can only order takeout or take a taxi. There was ink on the bed sheets and there was insufficient light in the room, which made me feel not good. When we got to the hot spring floor, it didn’t feel very clean
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您光臨入住金水鶴温泉國際酒店!我們一直將為客人提供周到的服務視為首要任務。能得到您的認可,説明我們的努力得到了回報。關於酒店房間光線的問題,我們已經在逐步進行翻新和改善工作,在不影響您正常使用的前提下,努力提升酒店的整體環境。温泉每天上午都會換新温泉水,並且在換水前都會為温泉池進行殺菌消毒。可能還有做的不足的地方。我們將繼續努力,為您創造更加温馨、舒適的住宿環境。再次感謝您給予我們的支持和鼓勵!
Bingfu
Business 2-bed Room
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Although the hotel is not very new, it is quite clean. The location is also very good and very close to the North Slope. There are food shops nearby, so it is very convenient to have something to eat when you go out at night.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at Jinshuihe Hot Spring International Hotel! The hotel is only about 15 minutes away from the distribution center, making it very convenient to travel to the Beipo Scenic Area. Regarding the issue of the hotel being slightly old, we have been gradually renovating and improving it, and are striving to improve the overall environment of the hotel without affecting your normal use. We will continue to work hard to create a more warm and comfortable accommodation environment for you. Thank you again for your support and encouragement!
Guest User
Business 2-bed Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 11, 2024
A great experience Service: The service was very good. When we first entered the hotel, the hotel housekeeper, Chen Yuanyuan, greeted us. She introduced the hotel facilities in detail. She was afraid that we would feel cold in Changbai Mountain and gave us a souvenir: a hot pack. She asked us what time we would have breakfast and came to the door on time the next day to ask us to have breakfast. She patiently answered all the questions we asked. Thumbs up for Chen Yuanyuan, the housekeeper of Jinshuihe Hot Spring International Hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Jinshuihe Hot Spring International Hotel! Providing attentive service to our guests has always been our top priority. Being recognized by you means that our efforts have paid off. We will continue to work hard to continuously improve service details and pay attention to the needs of every guest. We look forward to your coming again and experiencing the wonderful travel time with us.