Guide44540249583
November 15, 2024
The island of Bazaruto is incredibly beautiful. The sand dunes where you can walk for hours, the beaches also very beautiful for long walks, the water is warm and clear. And there are many excursions possible, e.g. Paradise Island (Santa Carolina Island), one of the best beaches ever seen for swimming and snorkeling. Thanks to the Dive Center Team, especially to Diogo and Eddy for their excellent service for our snorkeling and scuba diving sessions. They are professional, friendly and helpful to make sure that we could experience the amazing snorkeling and scuba diving experiences. The hotel is located on a beautiful spot, along a nice beach. It is very much spread out so you have enough privacy. Unfortunately the hotel does not meet the requirements for a luxury traveler. First the hotel is old and dated, the rooms got tired and need some maintenance. E.g. air conditioner was broken, door did not close properly etc. However the very disappointing part was the hotel service. although the people from Mozambique are friendly, in a five star hotel you expect some service, especially when it is part of Anantara. There were so many times I asked for simple things (cloth hangers, water, towels, shower gel, because they forgot to replace them regularly- but I had to insist to get these simple things and only got them after several reminders. Same with food service, also here lack of attention. There are a few nice staff members (e.g. Marcos and Massada to name a few) who really do their best, but the majority is unfortunately not trained enough. And last not least, I would say even more important, there is a lack of management. They never come and greet guests and ask the guests if everything is ok, they never watch if all goes well. This is the main issue here. Food is good, but not great. I would like to highlight in particular the fish they prepared especially for us was excellent - thank you Sergio for making this possible. Also the lobster ravioli and the tandoori prawns were very good. Desserts were less good. In conclusion: if you don’t mind a mediocre hotel in a great location at a high price (1200 USD per night is not cheap) you might like it. For luxury travelers I highly recommend to go for other options. What a pity, a fantastic environment with so much potential, but hopefully they will improve one day. Once again, the island is stunning, I highly recommend to visit.