The hotel experience in Kazakhstan was not good (Hotel Ambassador in Almaty) and nothing predicted that it would be much worse in this 4-star new Kazakh capital. As we arrived in a late flight (21.40) from Almaty, we warned the hotel in writing, accusing us of receipt and informing us (up to 3 times) that ”They were looking forward to our arrival”. When the taxi was (as my GPS) 300 m from the hotel I began to worry: dark streets, without asfalt, full of huge hills and with a look of the most truculent (we chose this hotel for its magnificent comments in TA, photos, a very good price and for being in the ”old city”, because the ”new” is very distracted and uncomfortable: very large streets-autoways, large distances ....). After 11:00, we receive a lady with a limited English who engages in paying you in advance for 3 nights reserved. I explain to you that the usual thing around the world (except the US, of course) is to pay for the check-out and that in any case we want to see the room assigned first. After climbing up a climbed stair (other hotel without lift ...y is a 4 stars ¡¡) opens us the door of a room (in the bottom of a very long mocked corridor) in which it was obvious that it had not been done The girl is sorry and doesn't explain it, because she insists that this room was reserved for us. We only think that ”one” has used it illegally (including shower and bathroom, towels, soaps, minibar ...) so we stay with the same poker face as she (the hotel has no more than 20 rooms, it is difficult to understand that the reception staff ”have passed” this irregularity). I remember that we have booked a ”junior suite” and that this room looks lower. The hotel is very comfortable and comfortable and very comfortable. Our insistance is limited to change towels and replace amenities and !! to pass pieces of toilet paper through the toilet and the washing surfaces ¡¡. We managed to use at least a bayette to clean the middle bathroom in conditions (no aspirator for the dark brown moquette of several centimeters that floods the entire stay). We are not convinced of staying in a room, first, of a lower category than the booked, and second, with such a poor cleaning (we had 3 nights in front). After all, and given my insistence that we should have the reserved ”Junior Suite”, the receptionist, being already midnight, will call the manager, who tells him to pass us to a larger suite.
Very Good
2 Reviews