The St. Regis Atlanta

The hotel impresses with its excellent service, clean and comfortable rooms, convenient location near attractions, and affordable cost. However, some guests find the prices higher than expected for the value received.

The St. Regis hotel in Atlanta is amazing. The staff is professional and friendly. They tend to all of your needs. No request is too small. Each afternoon in the lobby they offer guests champagne and petite dessert bites. At 6PM each evening they have a Champagne Saber Ceremony on the 4th floor. The hotel also offers a private car service free of charge that will take you anywhere you need to go within a 2-mile radius. The hotel has a nice pool and several amazing restaurants. The St. Regis bar and the Garden Room were two of our favorites. You should definitely visit them if you are in the area. There are also a variety of local shops and restaurants in the area.

I live in the area and would offen attend the hotel bar restaurant area for drinks and food with friends, This time i went with my toddler and we sat outside , she made friends with another family and while the adults were chatting the girls were out on the grass and drew on the rocks outside with markers , the manager approached the kids on the situation and when I noticed I called the women manager over to see what was going on , she asked could the kids not draw on the rocks and would we like to have paper brought out for them , I said oh no I’m so sorry and no we won’t need any paper , shortly after with out me asking for it the waitress brings me my tab , again i thought it was weird because i didn’t ask for it , they take it and hold it for a long time finally the manager comes out and says they will be putting a hold on my card for possible damage fees for the rocks , me and the family next to me was so alarmed because this was not mentioned prior to taking my card which I find to very sneaky and rude , immediately i said no it’s washable marker and suggested the manager bring water and soap , to see it’ll wash off the rocks , the manager never apologized she bought a bucket with water and i wiped the marker off which you can see in the video I’m attaching , and she just simply shrugged and said ok well I’ll let my director no .. I have never been so rudely embarrassed and disrespected and mistreated and to not even receive an apology ? Is unacceptable and as you can see in the pictures no marker is to be seen because it easily came right off