Showboat Hotel Atlantic City

We got the suite on the 24th floor. This hotel suite was nice, but had a few hygiene issues like roaches and moldy peeling wallpaper. There was melted candlewax on the jacuzzi edge, and the jacuzzi jets blew out some kind of debris that looked like dirt and dead roaches. We were scammed with a resort fee that basically covered only a slow wifi connection and housekeeping. The room safe did not work, and the sliding doors in the room did not close all the way. The pool was not open, and they will never reopen the pool here due to the fact they want to incentivize guests to visit the waterpark. Waterpark was the highlight of the trip and was very fun. Would visit again in the future but not as a hotel guest. Their waterpark and arcade is the highlight of the visit to the Showboat. I understand its an old hotel, and they no longer have the same revenue stream they once did from the ******, but changes need to be made to improve the hygiene issue and lower the resort fee to cover wifi and housekeeping. Also, there are floors in this building that are completely deserted. I hope they turn them into something profitable to bring in more money to improve QoL for hotel guests in the future.

The water park at Showboat Atlantic City was amazing. The hotel rooms were not upgraded and were not up to standards as they stated they were remodeled. New Orleans tower was not updated and remodeled. The door needed to be pulled shut or pushed open as if it was warped or not properly on hinges the correct way.The service at the hotel was horrible. 1-2 people at front desk said they were understaffed. I would definitely do the water park again but will not be staying at the hotel again.

Room was gross, the carpets in the hallway are gross. The rooms technically aren’t as cheap as they seem because there’s a resort fee. Waterpark and arcade are amazing but I would definitely not stay at the hotel again. They don’t even give a bar of soap to wash your hands and they don’t answer the phone EVER. Trip.com gave me a “vip” number and no one answered that either.

1-The parking system is ridiculous. You need to have a cell phone to park, there are no attendants if you need help. 2-We got to the hotel around 5 with the check in line wrapped around the ropes 3 times. (Check in started at 4). We stood there 15 minutes with the line not moving at all. We left and visited a ****** in the area and came back a few hours later to check in. The wait wasn’t too bad then. 3-we we’re given our room and told to go “go down that way to the elevator “. There were 2 elevators and only one was the right elevator. There was a guard standing there never asking to see our room keys as we proceeded to get on the wrong elevator. When we finally got to the right elevator to our room, I was surprised to see how dingy the hallway was. The room was just as bad. It was very dirty looking and There were so many stains in the carpet I didn’t want to take off my shoes. We weren’t very happy with the room or the hotel. We will not stay there again.

We had a good experience, the hotel and staff were excellent, the service was what we expected. I would come back.