El Búho Lagoon Bacalar

The views are wasted in this place. I stayed in this "hotel' for 5 or 6 nights. It's not an actual hotel. They should call it a guest house or hostel, but it is not a hotel. It was a highly disappointing experience. The rooms are very basic and have a bad smell. They are only cleaned every fourth day; if you want more frequent cleaning, you must pay extra. The hotel only has staff on-site from 12 PM to 8 PM, and no staff or services are available on Wednesdays. We were also told that the lagoon was closed, but other hotels were fully staffed and provided food and drink services. The worst part of our stay was when the electricity went out in the middle of the night, and no one was there to help. We called and messaged all the available numbers but got no response. It was incredibly frustrating, especially since all the other surrounding hotels had power, and no staff arrived at El Buho until noon. Once we told them about our experience of sleeping with no AC and with the doors to the hotel rooms unlocked, there was no apology. The staff claimed that electricity was out all over the island, and that was a lie because we could see that the other hotels had electricity. The final distressing event was when I went to shower, and there was no water. Luckily, this happened before 8 PM because we would have been out of luck until morning. Overall, I would not recommend staying at El Buho Hotel—the lack of care for the guests, along with cleanliness, limited staff availability, and poor customer service, made for an unpleasant experience. There are much better options available in Bacalar. DO NOT STAY HERE.

The place is comfortable and clean, friendly people but the restaurant and drinks close at 8 and they don't let you order in the bungalows. From there the stay becomes a joke. We ran out of water to bathe and had to go down to the general showers. Nice but for the price it is not what is expected. El lugar cómodo y limpio, gente amable pero cierran a las 8 restaurante y bebidas y no te dejan pedir en los bungalows. Ya desde ahí pierde chiste la estancia. Nos quedamos sin agua para bañar y tuvimos que bajar a las regaderas generales. Bonito pero para el precio no es lo que se espera.

We had a really good time staying 3 days at El Búho Lagoon. The people working here are super nice and the welcoming was great. They answered us when we had questions, they care. The location is good and we could visit bacalar and the surroundings from here. We also got to do a 1h kayak trip on the lagoon, really beautiful. We recommend! Dimitri and Laurine

Truly I enjoyed my day here on a day pass. From the wonderful friendly staff, to the delicious food snd perfect location to enjoy the lagoon made for an absolutely wonderful experience. I would definitely come back again and if so, would love to check out the hotel for accommodations.