Hotels Near Adis Tiporang Resort And Homestay in Kuching Division

A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

The front desk staffs was friendly, I saw the viral ”orange” cat outside the lobby when I was waiting for my room to be ready before check-in. Booked my room online but didn't expect the room was big and spacious for us. The room was clean and well managed by the housekeeping staffs. Whenever I go, the hotel staff greet us with a smiling face. I didn't booked for my breakfast but I have tried their meals during dinner with colleagues last January, the food was delicious. The fitness centre is accessable to guests at the room level. We went for a brief look to a great view at the indoor pool before check-out. Overall, the stay was great. Will come again for another stay.

During check in it coincided with a big group. Nobody manages the queue and my ageing parents had to wait for everyone else to check in first before our turn. The receptionist did not specify the floor where my parents, only found out later they put us at different floors, and refused to change room to the same floor for us. We're staying for 4 nights. Staff attitude is bad. Had to validate room keys everyday (receptionist never told us) and the key can only access to the room floor so created a lot of inconvenience to us. Not to mention the lift broke down on the first day with someone trapped inside and the hotel staff didn't seem to have any sense or urgency to resolve the issue. Terrible hotel with terrible front desk. I will not recommend anyone to stay here.

great service ,been upgrade to executive suite room, receptionist is super friendly and nice, attend to customer promptly. breakfast was awesome, a lot choices.

I opted for Riverside Majestic Astana Wing as my quarantine stay. From the moment I was picked up to the stay itself, the service has been great. I am currently still staying in my Deluxe King room on the 15th floor (the bed is super comfortable!). By all account, select the river view room. Each even the sky turns into a magical hue of oranges, the most beautiful sunset. A stay would not be great if not for the service. I would like to call out Amos Chong who checked me in upon arrival. His customer service is personable and with lots of attention to detail. He has the ability to make you feel like as if you're a returning VIP even if its just your first stay. Kudos also goes out to Ivy from the restaurant. Each morning she greets with such delight and would address me by name. She's definitely a ray of sunshine. I cant wait to meet her once I get out of quarantine. I definitely would be back and would recommend friends to stay here. For the two excellent staff, Amos and Ivy, I hope you get recognize for the 5 star hospitality you show.

I came with my mom for the Raya. I stay 3 nights with them and got a standard double room. I came by 10.30 in the morning and wishing to enter my room. They allow me to!! Thank you so much because I needed after a long trip, flew from Surabaya to Pontianak and road trip by bus to Kuching. The room was large and good with no window there. The sink is outside the bathroom but it looked clean and ok. The bath room is big and clean. My phone couldn't connect to the hotel's wifi, I think it because my room is to far from the router. They have stable hot water. During my stay, the elevator was under maintenance twice. But it was ok since the building only has two stories. The hotel used to have a restaurant but they were closed during my stay there. I book the hotel online. So it will be cheaper. Kuching Waterfront is 20 minutes walking distance. So yes, the hotel is in the city center! If you interested to some beer and nightlife, there are two beerhouse, 7-11 and local merchant back at the hotel.

New hotel in Kuching, latest addition. Beautiful building architecture, the existence of Sheraton made Kuching city look stunning at night. I was at the hotel for a weekend team offsite meeting. All of the feedback I got from our colleagues from West Malaysia - the staff were warm and friendly. The food was nice, only feedback - the coffee served from the machine gets cold too fast probably due to the cold air-conditioning. Hopefully this hotel will improve further their services and stay on top of things!

The hotel is very clean which I appreciate. The bed is also comfortable. However, I can see some black stains on the bed sheets, hidden from view. The room is a triple room, marketed as one queen size bed and 1 single bed. However, the ”queen size” bed is more of a double bed instead of queen size. In addition, I can see the ceiling, especially around aircon ducts inside and outside hotel room, is starting to mold badly. Management should do something about this. Breakfast is very poor with similar offering on a daily basis. Mostly carbs without much real protein or vegetables. Response to service request was also slow. After checking in, I called housekeeping to complain about the safety box. After 30 mins, I called again and the person who answered seems clueless. Only after another 60 mins did I receive their response. I think waiting 90 mins is unacceptable!

The room I stayed in was a smoking room at 2nd floor. It was wide, clean and cozy. The aircon worked well, the bed was soft and comfortable. There were complementary 2 medium-sized bottle of mineral water with set of coffee and tea. The bathroom was quite large and clean. Everything worked as expected. Breakfast, opened at 6am in the morning, was located on the ground floor with limited but decent selection of menu. Staffs were very helpful, check-in and check-out process was smooth and quick. I would certainly come here again!

The rooms are indeed aging but it is still clean and most importantly very spacious. Check-in is a little slow at times. Nice resort to getaway which is not too far from Kuching city. Nice beach for kids to play around. Breakfast is also nice with variety.