Hotel la Bisaccia

Beautiful hotel in a lovely area, with its own private beach with free sun loungers and beautiful outdoor pool. We stayed in a prestige room with great decor. The hotel has a good and varied breakfast with lovely views over the sea. The concierge was super helpful in helping us to organize a boat excursion one day, and allowing us to use a courtesy room to shower off and get ready after we’d checked out. Great location walking distance to many restaurants and a short car drive away from stunning nearby beaches. Hotel has free parking

We very much enjoyed our stay in early October. The hotel proved ideal for a multi generation holiday! We stayed on sea view rooms in the main part of the hotel. This suited us very well because it was easy to get to/from the restaurant/bar/pool with our 9 month old granddaughter. The hotel is just few minutes walk into town, where there are a number of places to eat. Things do start to wind down in the first week of October but we still had plenty of choice. We particularly enjoyed Ristorante La Rocca da Chiara, which is a short drive away. There is a good supermarket about 15 mins walk from the hotel.

While set in a dazzling location along the bay of Baja Smerelda, the Hotel Bisaccia is beset with internal problems: poor staff training, no visible management and an overriding attitude of disdain for their guests. Many of the staff act like they are doing the guest a favor by allowing the guest to stay at the property. After booking one of the most expensive rooms at the property: a full ocean view, deluxe room in a new annex, my husband and I were escorted to a room that had not been air conditioned for many hours and allowed us a view of the bay only from the outside (side) patio. There were no windows in the room that provided a view of the ocean. This was a 70th birthday trip for my husband and he was clearly disappointed with the room and the fact that it was about 100 degrees. The phone in the room did not work; it was not even connected, so it was impossible to call the front desk to discuss an alternate room. At almost $ 700/ night (US) the room should have met our expectations to a much greater degree. As we walked outside to discuss what we should do (it was too uncomfortable to stay in the room), we noticed a room at the very end of the annex with a beautiful patio. The sliding glass door to the room was open (the air conditioning was on) and the room was clearly UNOCCUPIED, allowing us a view of the lay out. We decided we would ask the front desk if we could change to this room. The hotel was not booked to capacity, so it seemed a reasonable request. Not so.....

We had a wonderful two weeks. staff are fabulous, particularly the restaurant and pool bar staff headed up by Antonello who was fantastic. He was helped by Alex; Francesca; Marie Antoinette; Guiseppe; Anna; Emmanuel; Marina and in the pool bar Fabian, Marco and Viola - sorry for anyone we have missed out but overall they were all great. Nadine and Massimo on Reception and the maids.. all very friendly, efficient and helpful. The hotel is in a beautiful setting with wonderful views. The gardens are great and it is close to the beach.