The Merchant Baku

A Disappointing and Heartbreaking Experience at a Hotel That Failed All My Expectations I arrived at this hotel with high hopes, influenced by the high ratings that led me to believe I would have a wonderful stay. Unfortunately, my experience turned out to be shocking and utterly disappointing. Upon arrival, the check-in process was extremely slow and disorganized, leaving me feeling unwelcome, especially in comparison to other guests, notably Europeans, who were served quickly and courteously. After a long wait, I was surprised by the unprofessional behavior of a staff member who insisted on canceling my first night’s reservation and demanded full payment again, despite my request to simply complete the remaining payment. I felt that my request was simple, yet it was met with disregard and indifference, leaving a lasting negative impression. The second disappointment came with the room; I had booked a Deluxe King Room, but I was placed in a much smaller room that looked nothing like the pictures shown online. I requested a room change, but received no response until the booking website intervened. The next day, I was moved to another room, but it was far from comfortable—dark and small, which only added to my sense of frustration. The dining experience was also below expectations, with a cramped restaurant and very limited breakfast options. I didn’t feel attended to by the staff, who seemed indifferent to any requests from guests. This lack of care was disheartening, making me feel as though I didn’t deserve the service they offer. Finally, the constant noise in the hotel, likely from a nearby bar or karaoke venue, made it impossible to relax, depriving us of a peaceful night’s sleep. I have attached some photos from my first night to illustrate the conditions I faced, and with great regret, I must say that I will not return to this hotel and would not recommend it to anyone. This experience was filled with disappointment and a sense of unfair treatment. I hope my review helps others make informed decisions.