Guest User
July 24, 2024
1. The hotel is located a bit far from Ubud itself, about 40 minutes drive
2. There is parking, but for 3-4 cars. Next, a shuttle bus takes you to the villa, which takes a very long time to arrive.
3. Administration staff is incompetent
4. The second cafe near the villas is not open; orders can be made via WhatsApp. We ordered from the main cafe, but they brought half-cooked fish. In general, the administrator said one mode of operation of the cafe, but in fact it is different
5. Before leaving, the electricity was turned off and there was no water. I reported this situation, but the administrator did not answer anything adequate.
6. I corresponded with the administrator via WhatsApp, but received answers every other time. She also repeatedly reported dissatisfaction during her stay.
7. Upon departure, we asked for compensation in the form of non-payment of the bill for the order from the restaurant with raw fish and laundry, but we were refused. The manager said there was no reason to grant such a request.
8. The room itself is very beautiful and clean, but the service, attitude towards guests and professionalism of the staff is terrible
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