Jl. Pengembungan, Pejeng Kangin, Kec. Tampaksiring, Kabupaten, Gianyar, Bali, Province of Bali, 80552, IndonesiaView Hotel Details
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Hoshinoya Bali Guest Reviews
4.6/5
Great
64 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(64)
Positive reviews(41)
Reviews with photos/video(14)
Negative reviews(3)
Anonymous User
Soka Maisonette Pool Access Villa Non smoking
Stayed in jan. 2023
Couples
7 review
5.0/5
Outstanding
Posted on 15 jan. 2023
Finally got the chance to stay in this Japanese hotel in Ubud, impressive garden landscape facing the forest, nice nature with very relax calming stay. Breakfast was well prepared , dinner as well . Worth the visit .
Sam.Weng
Soka Maisonette Pool Access Villa Non smoking
Stayed in juli 2024
Family
2 review
4.7/5
Amazing
Posted on 6 juli 2024
It was my first time to visit Bali and I chose Hoshinoya based on the recommendation of a friend. Hoshinoya is located in a quite quiet place. You can take many beautiful photos inside and swim directly from outside the room, which makes you feel extremely comfortable. You can relax and stay in the hotel all day, which is worth everyone's enjoyment.
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Guest User
Soka Maisonette Pool Access Villa Non smoking
Stayed in aug. 2024
Couples
18 review
4.6/5
Great
Posted on 25 aug. 2024
There is no private swimming pool, it is public, which is a bit of a disadvantage
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Lara.C.
Soka Maisonette Pool Access Villa Non smoking
Stayed in apr. 2024
Family
36 review
5.0/5
Outstanding
Posted on 15 juli 2024
The hotel is located in the forest. There is a forest trail leading to the valley. The rooms are clean and tidy.
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Guest User
Soka Maisonette Pool Access Villa Non smoking
Stayed in juni 2023
Couples
1 review
5.0/5
Outstanding
Posted on 19 juni 2023
The staff are all friendly and the service is very good. The food was also very good for breakfast, lunch, dinner, and dinner courses. The perfect spa was also really good.
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Guest User
Soka Maisonette Pool Access Villa Non smoking
Stayed in maj 2023
Family
27 review
5.0/5
Outstanding
Posted on 6 maj 2023
The hotel is located in the mountains and valleys, like a paradise, flowers, birds, insects, streams gurgling, the restaurant is outdoors, comfortable and comfortable, every waiter has a smile on his face, polite and thoughtful, breakfast is booked in the bird Eating in a cage, the gift of nature is pleasant, everything is so beautiful!
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6/9
iamlizakinsky
Stayed in nov. 2024
Business travelers
5.0/5
Outstanding
Posted on 27 nov. 2024
We had an unforgettable stay at the Hoshinoya Resort Bali. Nestled deep in the heart of the jungle, the hotel offers an idyllic retreat, perfect for unwinding and reconnecting with nature. The sounds of rivers flowing and the lush jungle surroundings create a serene atmosphere, offering a unique way to escape the stresses of daily life. The resort’s spa is a highlight, and we indulged in a rejuvenating massage followed by a flower bath. It was, without a doubt, the best spa experience I’ve had in Bali. Our villa, located right next to the pool, was a stunning blend of comfort and elegance, designed in a traditional Japanese style that added to the charm of our stay. A standout aspect of Hoshinoya is its exceptional staff. Always friendly, attentive, and willing to go the extra mile, they made our visit even more special. In summary, Hoshinoya Resort Bali is a sanctuary of peace and luxury. I wouldn’t hesitate to return and am already looking forward to exploring another Hoshinoya Resort in the future.
6/13
Response from Property: Dear Ms. Lisa Kuhn, Thank you for sharing your unforgettable experience at HOSHINOYA Bali. We are thrilled that you enjoyed our serene jungle setting, rejuvenating spa, and the unique charm of our traditional Japanese-style villas. It’s also wonderful to hear that our staff made your stay even more memorable. We look forward to welcoming you back for another enchanting stay in the near future. Warm regards, General Manager.
laura d
Stayed in nov. 2024
Couples
5.0/5
Outstanding
Posted on 21 nov. 2024
Hoshinoya Bali offers a serene escape with beautiful Japanese-inspired architecture. It truly felt like I was in a quiet corner of Japan. The food was so good, with every dish crafted with care and attention to detail. The staff were incredibly kind, making my stay even more enjoyable. The rooms were stunning, blending modern luxury with traditional elements. A perfect place to relax.
Response from Property: Dear Ms. Laura d, Thank you for sharing such a thoughtful review. We are delighted that you found our Japanese-inspired architecture and serene atmosphere so captivating. It’s wonderful to know you enjoyed the food, our attentive staff, and the blend of modern luxury with traditional elements in our rooms. Your kind words truly motivate us to continue delivering exceptional experiences. We look forward to welcoming you back for another relaxing stay at HOSHINOYA Bali. Warm regards, General Manager.
kenny_hagen
Stayed in nov. 2024
Couples
5.0/5
Outstanding
Posted on 21 nov. 2024
Hoshinoya Bali is tucked away in a peaceful area of Ubud with a beautiful view overlooking the valley. The staff are very friendly and professional. They will make sure you are well taken care of. The spa service is exceptional as well. I would definitely come back!
Response from Property: Dear Mr. Ken Hagen, Thank you for your kind review. We’re thrilled to hear that you enjoyed our peaceful location, beautiful views, and exceptional service. It’s wonderful to know that our team made your stay memorable. We look forward to welcoming you back to HOSHINOYA Bali in the future! Warm regards, General Manager.
arzustravelblog
Stayed in sep. 2024
Solo travelers
5.0/5
Outstanding
Posted on 28 sep. 2024
Hoshinoya Bali is one of the most incredible hotels I've ever visited. As an architect, I loved its design. I appreciate how they combined Japandi interior design with Indonesian culture. The hotel features a stunning large pool inspired by a river running through the center. The food is amazing, rivaling Michelin-starred restaurants. The service was exceptional. It's a bit outside the city, so if you're looking for tranquility, I highly recommend it.
6/13
Response from Property: Dear Ms. Arzu Kurt, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at HOSHINOYA Bali. It’s great to know that our blend of Japanese design and Indonesian culture resonated with you. We’re also glad you loved the pool and found our dining experience to be exceptional. Your recommendation for those seeking tranquility means a lot to us. We hope to welcome you back for another peaceful retreat! Best regards, General Manager.
HongKong1234
Stayed in aug. 2024
Travel with friends
4.0/5
Very Good
Posted on 6 aug. 2024
Hotel is quite far from Ubud, but the location is so quiet and Beautiful that Guests can totally relax in this Hotel. No TV, Music in room, but you have have a Gazebo where you can have a nice afternoon nap. The Pools are huge and ONE section is private....
Response from Property: Dear Mr./Mrs. HongKong1234, Thank you for taking the time to share your experience at HOSHINOYA Bali. We are delighted to hear that you found our location tranquil and our service to your satisfaction. We appreciate your understanding of our remote location and are pleased to know that our serene environment contributed to your relaxation. The absence of TV and music in the rooms is indeed part of our commitment to providing a peaceful retreat, and we're glad you enjoyed the serene setting of our Gazebo and the expansive pools, including the private section. Your feedback is invaluable to us, and we look forward to welcoming you back for another restful stay. Best regards, General Manager.
sheris519
Stayed in aug. 2024
Family
5.0/5
Outstanding
Posted on 2 aug. 2024
This location is really breathtaking beautiful! The sunrise in the early morning is amazing when you are looking over the jungle. We had a panoramic villa. It's very quiet and you have a lot of privacy. Visiting this location you really step out of a crowded life. Also you can take breakfast in a private gazebo, which is really a great experience in the early morning. The spa is really worth it. The people are so friendly and helpfull!
6/7
Response from Property: Dear Mr./Mrs. sheris519, Thank you for sharing your wonderful experience at HOSHINOYA Bali! We’re delighted to hear that you found our location breathtaking and enjoyed the stunning sunrise views over the jungle. It’s great to know that the panoramic villa provided the privacy and tranquility you were seeking, and that the private gazebo breakfast added to your memorable stay. We’re also pleased that you found our spa services and team to be exceptional. Your kind words truly mean a lot to us, and we look forward to the opportunity to welcome you back for another extraordinary visit. Best regards, General Manager.
BeefBandit
Stayed in juli 2024
Couples
1.0/5
Posted on 24 juli 2024
I recently spent a weekend stay (two nights) at Hoshinoya Valley, and it was the absolute worst resort experience I have ever had. Check-In Process: The nightmare began at check-in. The process was completely unclear and disorganized, with staff who seemed utterly incompetent. We were left waiting with no communication or assistance. Room Condition and Housekeeping: The facilities was filthy, with mess everywhere. The housekeeping team was the worst I've ever encountered. They never performed a proper room make-up or turndown service. We reported our key missing inside the room, only to find it on the desk where the housekeeping should have easily noticed. Food and Dining: The food offerings were abysmal. We tried lunch, and the few breakfast options were laughable. Canapés for breakfast, charged at 1 million IDR, tasted like absolute garbage. The quality of the food was appalling, with cold and poorly prepared dishes. Facilities: The pool was unusable, constantly below 16 degrees, making it feel like a cold plunge rather than an enjoyable swim. Service and Regulations: The service regulations were bizarre and unacceptable. Smoking was allowed in non-smoking areas, and the shuttle pick-up service was unreliable and never proceeded as scheduled. The guest assistance team was worse than any three-star hotel I've ever worked with. There was no leadership or proper training evident among the staff. Shockingly, we weren't even asked for ID to stay, making the place feel unsafe and dodgy, like a hideout for fugitives. Management and Post-Stay Issues: Throughout the entire stay, no management personnel were present. It felt like the resort was being run by a bunch of untrained, clueless trainees. The frustration continued even three days after check-out when they mischarged our folio. There were multiple delays in sending the correct folio, no refund issued after 3x24 hours, and a bag went missing during check-out. Conclusion: This stay was horrendous from start to finish. There are far better options in Ubud, especially at this price point. I strongly urge any potential guests to avoid Hoshinoya at all costs. It is not worth a fraction of the price, and you will only end up frustrated and disappointed. Final Verdict: A dreadful experience, not worth your money or time. The worst stay ever. Please, do yourself a favor and never consider this property as an option. And thank me later.
Response from Property: Dear Mr./Mrs. frequent flyer, Thank you for sharing your feedback regarding your recent stay. We are deeply sorry to hear that your experience did not meet your expectations and that you encountered several issues during your visit. We take all guest feedback very seriously and are concerned about the details you’ve mentioned. Your comments about the check-in process, room condition, dining, and overall service are troubling. Please accept our sincere apologies for the inconvenience and discomfort you experienced. This is not the standard we aim to provide, and we are committed to addressing these matters promptly. Specifically, we are reviewing the following areas: -Check-In Process: We are working to improve our procedures to ensure a more organized and efficient experience for our guests. -Room Condition and Housekeeping: We are reviewing our housekeeping practices to ensure that all rooms meet our cleanliness standards and are properly maintained throughout your stay. -Food and Dining: We are evaluating our menu and food preparation processes to enhance the quality and presentation of our dining options. -Facilities and Service: We are addressing issues related to facility maintenance and service regulations to provide a more enjoyable experience. -Management and Post-Stay Issues: We are focusing on improving management presence and follow-up procedures to prevent such issues in the future. Your feedback is invaluable in helping us improve, and we would greatly appreciate the opportunity to discuss your experience further. Thank you again for bringing these matters to our attention. We hope to have the chance to restore your faith in our service in the future. Best regards, General Manager.
Miguel F
Stayed in juni 2024
Solo travelers
5.0/5
Outstanding
Posted on 25 juni 2024
My stay at Hoshinoya hotel was unforgettable. The hospitality was outstanding, and the food was delicious and beautifully presented. I loved walking through the rice fields and trying batik painting, which was a unique experience. Participating in Balinese offerings added a special cultural touch to my stay. Hoshinoya hotel combines luxury with authentic local activities, making it a truly memorable destination for a special getaway. This stay was truly special!
Response from Property: Dear Mr. Miguel F, Thank you so much for sharing your experience at HOSHINOYA Bali! We are thrilled to hear that your stay was unforgettable and that you enjoyed our outstanding hospitality, delicious cuisine, and beautifully presented meals. It's fantastic to know that the activities such as the rice fields walk, Batik Saya, and participating in Balinese offerings added such a unique touch to your visit. At HOSHINOYA Bali, we strive to combine luxury with authentic local experiences to create memorable stays, and we are delighted that we could provide you with a special getaway. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable experience in the near future. Best regards, General Manager.
Wander44154426633
Stayed in maj 2024
Couples
5.0/5
Outstanding
Posted on 24 maj 2024
One of the most memorable and magical stays. My wife and I stayed for 2 nights and were blown away by the hospitality and professional of the staff here and the experiences we had on-property were some of the best during our trip. We especially enjoyed our Ubud Jungle Dinner and making an offering with hotel staff. Highly recommend staying here during your Bali vacation.
Response from Property: Dear Mr./Mrs.Wander44154426633, Thank you so much for taking the time to share your recent experience at HOSHINOYA Bali. We're thrilled to hear that your stay with us left such a lasting impression and was filled with magical moments. It brings us immense joy to know that you and your wife thoroughly enjoyed the hospitality and professionalism of our staff. Providing exceptional service and creating memorable experiences for our guests are always our top priorities, and we're delighted to hear that we succeeded in doing so during your visit. The Ubud Jungle Dinner and the opportunity to participate in making an offering with our staff are indeed highlights of the unique experiences we strive to offer. It's wonderful to hear that these moments added to the enjoyment of your Bali vacation. Your recommendation means the world to us, and we're truly grateful for your kind words. We hope to have the pleasure of welcoming you back for another unforgettable stay whenever your travels bring you to Bali again. Best regards, General Manager.